.edu Frequently Asked Questions

In an effort to answer your questions about the .edu domain, we have developed this FAQ section. If you still have a question, please contact us.

General

General FAQs

What is the .edu domain?

The .edu domain is one of the seven original top-level subdivisions of the Internet Domain Name System (DNS). The .edu domain is intended for accredited post-secondary educational U.S. institutions. It is managed under the authority of the United States Department of Commerce.

How does an institution apply for a name in the .edu domain?

Eligible institutions may apply for a name in the .edu domain by follow the procedures on the Request a New Domain page. Eligibility criteria are available on the eligibility page.

What is the role of the U.S. Department of Commerce and iCANN have in the management of the .edu domain?

The Department of Commerce retains final authority over the membership and operations of the .edu domain. The cooperative agreement with EDUCAUSE requires the approval of both parties for substantive changes. More information on .edu policy is located at the .edu policy page.

As specified in the .edu Cooperative Agreement between EDUCAUSE and the U.S. Department of Commerce, the .edu Policy Board reviews domain policies and recommends changes as needed to Commerce for approval. Please contact us if you have suggestions.

Unlike top-level domains that are subject to ICANN governance, administration of the .edu domain falls solely under the oversight of the U.S. Department of Commerce. The domain's policies are set in the .edu Cooperative Agreement between Commerce and EDUCAUSE, as amended.

I understand that some recent changes in Internet rules may make it easier for someone to "hijack" my .edu domain name. Is this true?

No. The changes you've heard about ICANN transfer policy do not affect the .edu domain. These changes were put in place by ICANN (the Internet Corporation for Assigned Names and Numbers) to make it easier for a domain name holder to transfer that name from one internet registrar to another. In the case of .edu names, first, there is only one registrar, EDUCAUSE, and, second, the .edu domain is not subject to ICANN regulations.

All procedures for the .edu domain remain unchanged and these procedures continue to prevent unauthorized updates to .edu registrations.

Eligibility requirements

Eligibility for the .edu Domain FAQs

What are the eligibility requirements for obtaining a name in the .edu domain?

Eligibility for a .edu domain name is limited to postsecondary U.S. institutions that are institutionally accredited, i.e., the entire institution and not just particular programs, by agencies on the U.S. Department of Education’s list of Nationally Recognized Accrediting Agencies. These include both "Regional Institutional Accrediting Agencies" and "National Institutional and Specialized Accrediting Bodies" recognized by the U.S. Department of Education.

Note that institutional accreditation is required for .edu eligibility; program accreditation is not sufficient. Not all agencies accredit institutions. Some accredit only institutions, some accredit only programs, and others accredit both institutions and programs.

It is also important to note that, while every effort is made to keep the EDUCAUSE list up-to-date, the U.S. Department of Education's list of Nationally Recognized Accrediting Agencies and State Agencies are the only official comprehensive lists of agencies.

Are K-12 schools eligible for names in the .edu domain?

No. Only appropriately accredited postsecondary institutions are eligible.

Why do some organizations have .edu domain names even though they do not meet the eligibility requirements?

The Cooperative Agreement between EDUCAUSE and the U.S. Department of Commerce specifies that all .edu names in existence as of October 29, 2001 are "grandfathered," regardless of current or past eligibility requirements.

Billing

.edu Billing FAQs

Is there a cost to have a name in the .edu domain?

Under the terms of Amendment 11 of the Cooperative Agreement with the Department of Commerce, EDUCAUSE is authorized to assess an annual $40.00 administration fee to recoup the expenses of managing the domain. Please note that payment is just one step of a two step renewal process. All registrants are also required to accept the Domain Customer Service Agreement annually. If interested domain holders can pay for a 1 or a 3 year term in the payment or renewal process.

Do I have to sign an agreement?

Yes, along with payment for your domain, you will be required to agree to and sign the EDUCAUSE Customer Service Agreement.

How and when do I renew my domain?

The billing contact will receive an initial invoice and renewal instructions via email 60 days before the domain expires. Please make sure the contact information is up to date by having the administrative or technical contact log in and update the Whois contact information.

What type of payment will you accept?

EDUCAUSE will accept credit cards and checks for payment of an edu domain name. EDUCAUSE accepts Visa, MasterCard, American Express and Discovery Card.

Can we prepay for several years?

EDUCAUSE's agreement with the Department of Commerce allows us to collect and hold funds for either a 1 or 3 year term. You can make this selection during the online credit card payment process or via check

Can I change the billing and renewal dates?

EDUCAUSE's agreement with the Department of Commerce does not allow for any change in the initial billing date. Renewal dates are based on the initial domain create date.

Who is the billing contact?

The billing contact is the individual at your institution who should receive the .edu domain name invoice. The billing contact initially established on or after the domain create date. The billing contact will not appear in the public Whois information for your .edu domain. To view your billing contact, log in to your account.

How do I change the billing contact?

The administrative or technical contact needs to log in to your account and update the billing whois contact information.

Can I purchase additional .edu domains?

No. Until further notice, EDUCAUSE's agreement with the Department of Commerce allows one .edu domain name per institution.

What is the CVV2 number?

Visa, Mastercard and Discover:
In the signature field on the back of your credit card, there is a three-digit number following some of the digits from your actual credit card number. The CVV2 value is the three-digit number at the end.

American Express:
There is a four-digit number located on the front of your credit card, on the right side and above the actual card number. The CVV2 value is that four-digit number.

If I release my domain before it expires, will I receive a refund?

There will be no refunds or credits for names deleted prior to the end of a paid period. Names may be changed, however, with the new name covered by the previous name's payment.

I neglected to pay my registration fee on time and my domain name was deleted. Can I get it back?

After consultation with the U.S. Department of Commerce, we have determined that a registrant that loses its .EDU domain name as a result of enforcement by EDUCAUSE of approved and appropriate policies and procedures may reapply for that or any other .EDU name only as a new applicant, satisfying current eligibility requirements. In particular, a previously "grandfathered" registrant would no longer be grandfathered, and would need to meet current .EDU eligibility requirements at the time of reapplication.

How can I view the invoice for my domain name?

You can view your invoices with the billing section of your account.

  • Log in to your account
  • Go to the 'My Account' area [located in the welcome drop down]
  • In the Billing section, click the Invoice History link
  • All of your invoices will be displayed on the screen, click on any of the invoices to view the details.

Note: You can download any invoice from the invoice details screen, by clicking the download / print icon located on the top right hand side.

For current holders of .edu. names

Current Holders of .edu Domain Names FAQs

My organization already holds a .edu domain name. Can I change it to something else?

Yes. All current holders of .edu domain names will be allowed to change their name to a different name that is available at the time of the request. Names issued other than those grandfathered must meet the conditions of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the Department of Commerce. In particular, they must reasonably represent the name of the registrant, may not be deployed to identify any organization other than the registrant, and may not be "generic names."

If you are changing the domain name due to a change in the registrant (organization) name, the EDUCAUSE Whois Lookup database must first be updated to reflect the new organization name. Log in to your domain and submit a support ticket to request this change.

EDUCAUSE must approve this type of request and might ask for documentation showing that the organization has changed or will change its name officially. Please check the EDUCAUSE Whois Lookup database regularly to verify that this change has been processed. Once the Whois Lookup database has been updated, you may submit a domain name change request.

To submit a domain name change request, log in to your account and submit a support ticket request with your current domain, the requested new domain name, name of person requesting the change, and the reason for the change. This domain request must be approved before it becomes active and ready for use. Your old domain name can remain active for up to six months to assist in transition. If you find you need more time, EDUCAUSE will consider granting an additional six-month extension on request. On or before the release date, you must log in to your old domain name and submit a domain release request. Once the old domain is released and after the holding period, it will become available for selection on a first-come, first-served basis by an eligible institution.

When I change or release a name, can I transfer the old name to another institution?

No. You do not own the name and, therefore, may not give, sell, or in any other way transfer it to another institution. When you release a name, it becomes available for all institutions to select on a first-come first-served basis

Is there a cost to have a name in the .edu domain?

Under the terms of Amendment 11 of the Cooperative Agreement with the Department of Commerce, EDUCAUSE is authorized to assess an annual $40.00 administration fee to recoup the expenses of managing the domain.

My institution already has a name in the .us domain. Can we still request and use a name in the .edu domain? Do we have to give up our existing name?

Your eligibility for a name in the .edu domain is completely unrelated to any name(s) you might have or acquire in any other top-level domain(s), such as .us, .com, or .org. You are limited to a single name in the .edu domain, but you may hold any number of names in other domains.

May I request more than one .edu domain name?

No. At this time institutions may only apply or hold .edu one domain name.

Do I have to change the registered host names in my old domain?

Yes. If there are registered host names in your old domain, they must be changed or deleted before you can release your old domain.

What if the information in the Whois Lookup database is wrong?

EDUCAUSE manages the .edu domain under the authority of the U.S. Department of Commerce. Both EDUCAUSE and the Department of Commerce are committed to maintaining the accuracy of the Whois Lookup database, which records the administrative details of each .edu name. We therefore ask all registrants of .edu names to login to their domain account, review their entries, and correct any inaccuracies. See the Domain Customer Service Agreement for further information.

How do I update the EDUCAUSE Whois information if it is incorrect?

Log in to your domain, under Domain Options, you will find options to change the organization name, address, and contact information. Contact information can be changed in the account however domain name changes will require to submit a support ticket and will require review and approval to change. EDUCAUSE might ask for documentation showing that the organization has changed or will change its name officially.

When is a deleted domain name available again?

For 30 days the domain is held in a redemption period state. After 30 days, the status goes to pending delete for approximately 36 days. On approximately the 36th day, the domain will be available for selection.

How long can I retain registration of a .edu name under the "grandfather" provisions of the Cooperative Agreement?

Institutions and organizations with .edu domains prior to October 2001 will be allowed to retain those domains so long as they maintain proper administrative control. See the Customer Service Agreement for further informations.

Under the terms of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the Department of Commerce, under what circumstances might I be notified that I have violated the Policy for the .edu top-level domain?

If you are the registrant of a .edu name and have transferred that name to any other entity, regardless of when the .edu name was assigned to you, you are in violation of policy. ("Transferring" includes selling, trading, leasing, assigning, or any other means of transferring.) Policy requires that .edu names, other than those grandfathered, must reasonably represent the name of the registrant, may not be deployed to identify any organization other than the registrant, and may not be a "generic name."

If I am found to be violating policy for the .edu top-level domain, what will happen?

Under the terms of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the Department of Commerce, effective July 25, 2003: "If EDUCAUSE becomes aware of a violation of these Policies, EDUCAUSE will notify the Registrant in writing and, if the violation is not corrected within 45 days, will remove the registration of the such .edu name, taking the necessary technical steps to return the name to the pool of available names as soon as practicable."

When might I be notified of a policy violation?

Under the terms of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the Department of Commerce, effective July 25, 2003: "Violations will be noted and dealt with regardless of how long such violations were in place prior to notification."

For applicants to the .edu domain

New Applicants to the .edu Domain FAQ

How does an institution apply for a name in the .edu domain?

Eligible institutions may apply for a name in the .edu domain by visiting the Request a New Domain section of our website. Eligibility criteria, advice for avoiding duplicate domain name requests, related policies, timelines, and other information are available on the EDUCAUSE .edu domain web site.

May I request more than one .edu domain name?

No. Institutions may apply for only one name in the .edu domain.

Is there a cost to have a name in the .edu domain?

Under the terms of Amendment 11 of the Cooperative Agreement with the Department of Commerce, EDUCAUSE is authorized to assess an annual $40.00 administration fee to recoup the expenses of managing the domain.

Must an institution join EDUCAUSE to apply for or obtain a name in the .edu domain?

No.

My institution has applied for accreditation and we have been assured it will be awarded. Can we apply for a .edu domain?

Your eligibility for a name in the .edu domain will begin as soon as your accreditation is final. Current .edu policy does not recognize pre-accredited status for eligibility.

My institution already has a name in the .us domain. Can we still request and use a name in the .edu domain? Do we have to give up our existing name?

Your eligibility for a name in the .edu domain is completely unrelated to any name(s) you might have or acquire in any other top-level domain(s), such as .us, .com, or .org. You are limited to a single name in the .edu domain, but you may hold any number of names in other domains

When is a deleted domain name available again?

For 30 days the domain is held in a redemption period state. After 30 days, the status goes to pending delete for approximately 36 days. At 2p.m. Eastern Time on approximately the 36th day the domain will be available for selection.

Are there any restrictions on what name I choose or what use I make of that name?

Under the terms of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the Department of Commerce, .edu names, other than those grandfathered, must reasonably represent the name of the Registrant, may not be deployed to identify any organization other than the Registrant, and may not be a "generic name." You may also not transfer any .edu name to any other entity. "Transferring" includes selling, trading, leasing, assigning, or any other means of transferring.

If I am found to be violating Policy for the .edu top-level domain, what will happen?

Under the terms of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the Department of Commerce, effective July 25, 2003: "If EDUCAUSE becomes aware of a violation of these Policies, EDUCAUSE will notify the Registrant in writing and, if the violation is not corrected within 45 days, will remove the registration of the such .edu name, taking the necessary technical steps to return the name to the pool of available names as soon as practicable."

When might I be notified of a Policy violation?

Under the terms of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the Department of Commerce, effective July 25, 2003: "Violations will be noted and dealt with regardless of how long such violations were in place prior to notification."

Policy rules and procedures

.edu Policy FAQs

How can the policies governing management of the .edu domain be changed?

As specified in the .edu Cooperative Agreement between EDUCAUSE and the U.S. Department of Commerce, the .edu Policy Board reviews domain policies and recommends changes as needed to Commerce for approval. Please contact us if you have suggestions.

Are there any limitations on the content or use of the .edu domain?

Eligibility for the .edu domain is content-independent. EDUCAUSE neither places nor enforces restrictions on the content or use of the .edu domain. In particular, EDUCAUSE places no limitation on commercial use of the .edu domain. Holders of .edu domain names may, however, be subject to limitations, including commercial-use limitations, by federal, state, or local laws. Consult legal counsel regarding such limitations. Holders of .edu domain names are free to establish policies that limit or otherwise manage the use and content of resources within their own domain as they see fit, subject, again, to applicable laws and regulations.

Under the terms of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the U.S. Department of Commerce, .edu domain names, other than those grandfathered, must reasonably represent the name of the registrant, may not be deployed to identify any organization other than the registrant, and may not be a "generic name". Registrants are also prohibited from transferring any .edu domain name to any other entity. "Transferring" includes selling, trading, leasing, assigning, or any other means of transferring.

If I am found to be violating policy for the .edu top-level domain, what will happen?

Amendment 11 of the .edu Cooperative Agreement describes the process by which EDUCAUSE will notify a registrant of a violation of the domain's "no transfer" policy as established in Amendment 6 and, if necessary, terminate the relevant registration. Section 11 of the .edu Customer Service Agreement applies this process to all domain policies.

Does it matter for enforcement purposes if a policy violation goes undiscovered for a long period of time?

Amendment 6 of the .edu Cooperative Agreement states: "Violations will be noted and dealt with regardless of how long such violations were in place prior to notification."

My Account

Account FAQs

How do I log in to my account?

To log in to your account please follow these instructions:

  1. Click on the LogIn link located in the main site navigation
  2. Enter your username and password
  3. Click the login button

I cannot remember my password. How do I reset it?

  • Click on the 'Forgot your username or password? ' link in the Login area
  • Enter the email address associated with your account. A reset password email will be sent to the email address[es] associated with your account which could include Administrative, Billing and Technical contacts
  • Follow the instructions in the email to reset your password.

Note: If you do not know the email address associated with your account, please contact customer support.

How do I change my password?

There are two ways to change your password:

  • Click on the 'Forgot your username or password?' link in the login area, OR
  • If you are already logged in to your account, you can change your password by clicking the 'Change Password' link in the MY ACCOUNT area of your account, which is located under the Welcome drop down [located on the top right of your account].

How do I reset my password when I am unsure of the contact email(s) for my account, or the contact email(s) are no longer valid?

Please call Customer Support at 1-858-295-4628.

  • You will need to provide the domain name that is in your account.
  • You will be asked to submit the documentation for your organization
    • A signed Letter of Authorization on organization letterhead:
      • State the reason for account access, provide your contact details and username for the account
    • Copy of your government-issued photo ID including 1 of the following:
      • Driver's license
      • Passport
    • Documentation showing your position within the organization including 1 of the following:
      • Business card
      • Work badge ID
  • Upon verification we will send an email with your username and a temporary password

How do I add / change email contacts to my account?

You can add three additional email addresses to your account. To add an email address to your account information [such as your billing, administrative and technical contact email addresses], follow the steps below:

  • Log in to your account
  • Go to the 'My Account' area [located in the welcome drop down]
  • In the Account section, click the Change Address link
  • Add the email addresses in the Alternative Email 1, 2 and 3 fields
  • Click the Okay button to save your changes

Note: Additional addresses will be cc'd on all emails sent to the primary email address.

How do I setup two factor authentication for my account?

You will need a mobile device in order to setup two factor authentication. Note: If you have multiple contacts associated with the domain, it is suggested that all users setup two factor authentication? at the same time as all contacts will be required to enter a unique code each time you want to log in to your account. Contacts who do not have it setup will be unable to log in to the account without the unique authorization code. The authentication code is a one time use code that you must get from the authenticator app you download as part of the two factor authentication setup.

Follow these steps to setup two factor authentication:

  • Log in to your account
  • Go to the 'My Account' area [located in the welcome drop down]
  • In the Security section, click the two factor authentication link,
  • Follow the detailed instructions on the screen

I do not have an authentication code and cannot log in to my account?

This means that another user on the account has setup two factor authentication for the account. Contact the other contacts on the account and ask then for the authentication code [do a whois lookup to see who the other contacts are for your domain name]. Enter the authentication code with your username and password to log in to your account. Once you log in you need to setup two factor authentication on your own mobile device. For instructions please view the 'How do I setup two factor authentication for my account?' FAQ.

How can I restrict access to my account / domain name?

You can restrict your account so it can only be accessed from IP Addresses that you define. You can specify up to 3 static IP addresses that may access your account. This works at the account level to let you determine which computers or computer networks are able to access your account.

  • Log in to your account
  • Go to the 'My Account' area [located in the welcome drop down]
  • In the Security section, click the IP Account Lock link,
  • Follow the instructions displayed on the IP Account Lock screen
  • Click the Add Address button to save your settings

Note: Do not use this feature if you are unsure of what you are doing to avoid locking yourself out of your account!

Where can I view my invoices?

  • Log in to your account
  • Go to the 'My Account' area [located in the welcome drop down]
  • In the Billing section, click the Invoice History link,
  • All of your invoices will be displayed on the screen, click on any of the invoices to view the details.

Note: You can download any invoice from the invoice details screen, by clicking the download / print icon located on the top right hand side.

Where can I view my payments?

  • Log in to your account
  • Go to the 'My Account' area [located in the welcome drop down]
  • In the Billing section, click the Payments and Refunds link,
  • All of your payments, including links to your invoices will be displayed on the screen
Technical

Technical FAQs

Why don't IP addresses show up in the EDUCAUSE Whois server for nameservers that don't end in .edu?

IP addresses for nameservers not ending in .edu are not collected by EDUCAUSE and are therefore not displayed. To find the IP address of a nameserver that doesn't end in .edu, visit the VeriSign Whois server or at the Whois server of the Registrar of the nameserver.

How do I make nameserver address changes?

To makes changes to the nameservers associated with your domain name, follow these instructions:

  1. Log in to your account
  2. Click on 'View All Domains'
  3. Click on the domain name you want to modify
  4. Click on 'Edit Nameservers' and make the necessary changes
  5. Confirm your nameservers changes

There may be a delay between when you submit the nameserver changes and when the registry processes these changes. Until then the old name servers will still be handing your domain name.

When will changes to domains and hosts be made live on the Internet?

Once your domain name has been verified it will become active in the registry and your domain will appear in the Whois. If you have requested changes to your organization name and or registrant address, then these will be updated in the Whois once they have been verified and approved by Educause.

How do I know if my domain and host changes have been made?

They will be reflected in the WHOIS.

How do I configure my DNS?

We do not host your DNS. Please contact your DNS provider [whoever provides you with your Nameservers] for instructions on how to configure your DNS.

Where can I find more information on DNS?

You can find more information on DNS here.

What are Autonomous System Numbers?

An autonomous system number (ASN) is a unique number that's available globally to identify an autonomous system and which enables that system to exchange exterior routing information with other neighboring autonomous systems.

What is an IN-ADDR.ARPA domain?

Across the Internet, the .in-addr.arpa (inverse address) domain is used for reverse mapping for Internet numbers, translating the IP address to a hostname. A typical DNS lookup is used to determine which IP address is associated with a hostname.

How do I register an IN-ADDR.ARPA domain?

You should ask your upstream provider about registering your IN-ADDR.ARPA domains. If you are working directly with a regional registry, visit their Web site.

How do I get an SSL (Secure Sockets Layer) server certificate for my Website?

EDUCAUSE does not issue SSL certificates. You can obtain an SSL certificate through VeriSign.

DNSSEC

DNSSEC FAQs

What is DNSSEC?

DNSSEC is a technique for improving internet security. The Domain Name System (DNS) is the part of the Internet that translates names such as "example.edu" into numeric addresses (for example, 198.59.61.90). All Internet applications- from electronic mail to online banking- depend on the accuracy and integrity of this translation. Over the years, Internet security experts have discovered a variety of ways that DNS translation may be compromised. The DNSSEC security system limits the problem by allowing owners of domain names to provide a digital signature that adds an extra level of authentication to the translation process

When will .edu be signed?

On August 2, 2010, EDUCAUSE and VeriSign announced the completion of a project to deploy DNSSEC within the .edu portion of the Internet. Institutions whose domain names end in .edu will be able to utilize digital signatures to mitigate certain DNS security vulnerabilities, such as cache poisoning and man-in-the-middle attacks. The .edu namespace is signed, and .edu domain names can also be signed at this time.

How do I implement DNSSEC for my domain?

EDUCAUSE does not manage your DNS, we recommend consulting your DNS service provider for their procedures on implementing DNSSEC.

Once you have obtained your key from your DNS provider, you can sync it with the registry in the domain settings area of your account

  • Log in to your account
  • Click on My Domains
  • Click on your domain name you want to sync
  • In the DNSSEC section, click 'Configure DS Records' link
  • On the 'Configure DS Records' screen enter the information provided by your DNS provider and click update

I've signed my domain - how do I know it is validating?

A service run by Verisign, is one of the online services that will check to ensure the registry is synced with your DNS provider. This tool is not run by EDUCAUSE so we cannot guarantee the accuracy of the results. Please consult your DNS provider for their recommended tool if you have concerns.

Once I sign my domain and publish my DS records with EDUCAUSE, will I be required to roll the keys annually?

While it is considered generally accepted best practice to roll your DNSSEC key at least annually, please consult your DNS provider for their best practices as EDUCAUSE does not manage your DNS.

Do I have to implement DNSSEC for my domain?

No you do not need to implement DNSSEC. But DNSSEC addresses an identified security risk and helps prevent malicious activities like cache poisoning, pharming, and man-in-the-middle attacks. It uses a digital signature to create a chain of authority. Then, it uses the chain to verify that the source domain name, which the DNS resolver returns, matches the DNS record stored at the authoritative DNS. If it cannot validate the source, it discards the response.

Will DNSSEC increase fees for .edu domain names?

No. There will be no extra charges for .edu domain names.