Contact Us

Have a question or need some assistance with your domain? We're here to help.

EDUCAUSE partners with 101domain for .edu domain services.

  • EDUCAUSE provides support for all policy related issues, including determination of .edu domain eligibility, new domain approvals, domain hold and deletion approvals, policy questions. If you have questions about these matters, please email [email protected].
  • 101domain provides technical support for all active domains, billing and renewals, password reset issues, and technical issues. If you need help with these items, you're in the right place.
  • Your web hosting service provider is also a partner in managing/maintaining your .edu site. Please refer to your service provider help desk for questions related to hosting your .edu domain name. EDUCAUSE and 101domain cannot help you with hosting service-related issues.

To open a ticket or chat with a support representative:

  • Support Center

    Log In to submit a ticket

  • Call

    1 (858) 295-4628 1 (858) 295-4628

  • Hours of operation

    Mon-Fri 6am-6pm MT

Emergency Support Procedure

If you have an emergency after hours, please follow the following steps:

  1. Log in to your account.
  2. Submit a ticket.
  3. Call 858-295-4628858-295-4628. If after normal business hours, call 858-294-1356858-295-4628.
  4. Note that the on call person will ask you for a ticket number.

ALWAYS submit a ticket before you call.

To learn more about the .edu domain, please refer to the .edu Frequently Asked Questions.