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In Plain English, Please: Effective IT Communications

Session Details

Speaker(s)

• Mur Muchane, Executive Director of Information Technology Services, Davidson College
• Lisa V. Trubitt, Assistant CIO for Policy & Communications, University at Albany, SUNY
• Session convener: Charles R. Williams, Senior Director of Information Technology (CIO), Benedictine University

Abstract

The University at Albany and Davidson College will discuss the strategies they use to convey information about IT services to their respective user communities. Both institutions have developed a protocol for communicating about IT to non-technical audiences in user-friendly ways.

Available Resources

• View Session Resources

More Information

For more information, see:

http://connect.educause.edu/library/abstract/InPlainEnglishPlease/45373

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