Both desktop technology and total quality management initiatives have increased attention being paid to the customers of information service organizations. Many IT organizations are re- evaluating their structure, purpose and methods to better meet the growing needs--and demands--of their customers.
Who are the customers--How do you identify your customers and their information/services needs. How have the results of your studies impacted the organizational structures and functional responsibilities of IT? growing needs--and demands--of their customers.
Reengineering within the IT organization--What strategies have you implemented to meet customer demands? Have decreasing fiscal resources affected your strategies? growing needs--and demands--of their customers.
Student-centered environments--How is this movement toward a student-centered environment affecting your IT organization and the services it must provide? What about "open entry-open exit" delivery of instruction? growing needs--and demands--of their customers.
Customers as partners--What strategies has your institution undertaken to involve your customers as partners in the process of providing IT services? growing needs--and demands--of their customers.
Movement to the desktop--What issues have enhancements for the desktop created for your IT organization and how were they addressed at your institution? growing needs--and demands--of their customers.