General Information
Making our people and organizations more effective has always been--
and continues to be--the ultimate promise of information technology.
Expectations for IT in colleges and universities, where the transfer
of information is at the heart of the enterprise, are especially high.
How can IT help people on campus do their jobs better?
Increasing effectiveness--How have you made your organization more
effective through technology? How have you reengineered processes to
meet institutional goals? What training and retraining programs--for
users and IT professionals--have been successful on your campus?
Measuring efficiency--How have you used technology to compensate for
shrinking resources? How have you demonstrated and captured savings
created through technology?
Gaining support--How have you addressed the acceptance of technology-
enabled organizational change in your client organizations? How have
you persuaded management to support these changes?
In the trenches--Describe your experiences in introducing and/or
supporting an integrated desktop for end users. What have been the
implications for the campus community?
Organizational adaptations--How have your user and IT organizations
changed with the integration of new technologies such as imaging, EDI,
and client/server architecture?