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Security Boot Camp for User Services and IT Support StaffWhy is my computer not working? How do I protect my personal information? What is an effective password? What protections are necessary to keep my computer safe? These are among the common issues that confront user services and IT support staff personnel. As security has become a front-and-center concern of IT departments and a common frustration for end-users, the support requirements for help desks and IT support staff have emerged as a critical competency for the central and departmental IT organization. This seminar will provide IT support personnel with an introduction to the common cybersecurity issues that their organizational users will face. It will also explore strategies and solutions for addressing user concerns and organizational requirements for improving the security of information systems.
Intended AudienceHelp Desk or User Services Staff, IT Managers, and other IT Staff who manage host computers or support end-users technology needs. Presenters: Rodney Petersen Rodney Petersen is a Policy Analyst with EDUCAUSE and the Coordinator of the EDUCAUSE/Internet2 Computer and Network Security Task Force. He is the co-editor of "Computer and Network Security in Higher Education" published in October 2003 as part of the EDUCAUSE Leadership Strategies Series. He is also the author of "A Framework for IT Policy Development" published in EDUCAUSE Review and is a founding member of the Association of College and University Policy Administrators. He was formerly the Director of IT Policy and Planning in the Office of the Vice President and Chief Information Officer at the University of Maryland where he was the founder of Project NEThics - a group whose mission is to ensure responsible use of information technology through user education and enforcement of acceptable use guidelines. He received his law degree from Wake Forest University. His research and writing interests include information security, copyright ownership and use of copyrighted materials, privacy and fair use information practices, censorship and freedom of speech, and institutional policy development for the ethical and appropriate use of information technology in higher education. Copresenter, Tuesday, July 19 – Charlotte, North Carolina Cathy Hubbs Cathy Hubbs is the Information Technology Security Coordinator for George Mason University. She concentrates on university wide security issues, spanning the heterogeneous and distributed computing community. Her principle role is to build a strong community of practice among the IT specialists and engineers. Complementary responsibilities include, cultivating IT security awareness by providing training and educational opportunities, researching current and impending security threats, recommending safeguards, distilling lessons learned, tracking security incidents, drafting policy, and collaboration on most security related activities. Cathy has a B.S. in Computer and Information Systems and a M.Ed. in Instructional Design & Development. Copresenter, Monday, September 26 – Madison, Wisconsin Kimberly A. Milford (Kim) Kim Milford is the Director and Information Security Officer at the University of Rochester, where she is responsible for overseeing information security functionality including policy development, security awareness, disaster recovery planning, identity management, and incident response. Prior to joining the University of Rochester in 2005, Kim was the Information Security Manager at UW-Madison's Department of Information Technology, where she initiated and formalized incident response procedures and co-led in the development of an annual security conference. Kim has provided presentations on information security topics at various national conferences and seminars and participated in the authorship of articles and courseware on security. Kim has a B.S. in Accounting from Saint Louis University in St. Louis, Missouri and a J.D. from John Marshall Law School in Chicago, Illinois Related Resources
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