| 1. | I have lost or forgotten my password, how do I get the password for my domain?
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| | Step one: Anyone with the domain password can log in and update the contact information. If any of the contact e-mails still work, please have the contact with the working e-mail address use the password request feature to obtain a forgotten password. If no contact has the password and none of the e-mail addresses listed works, please proceed to step two.
Step two: EDUCAUSE can help you reset your password. In order to do this, we require a letter from the president or other executive officer printed on your organization's letterhead that either authorizes a new contact or confirms the current contact now has a different e-mail address.
PLEASE NOTE:
You can not authorize yourself—an executive officer must confirm your authority to manage your domain.
Please use the following guide:
[date]
EDUCAUSE
4772 Walnut Street, Suite 206
Boulder, CO 80301-2538
This letter is to inform you that [name and title of domain contact] has the authority to manage [domain name]. Please send the password reset information to the following:
[name & title of contact]
[email address]
Thank you.
Once this letter is signed, it can be faxed to the attention of Member Services at 303-440-0461. When we receive the letter, we will e-mail the named contact a link that will enable that person to reset the domain password. |
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| 2. | I already have a domain name in the .edu domain. Can I change it to something else?
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| | Yes. All current holders of .edu domain names will be allowed to change their name to a different name that is available at the time of the request. Names issued other than those grandfathered must meet the conditions of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the Department of Commerce. In particular, they must reasonably represent the name of the Registrant, may not be deployed to identify any organization other than the Registrant, and may not be “generic names”.
Requests must be made through the EDUCAUSE Web site. When you change a domain name, your old domain name can remain active for up to 6 months to assist in transition. After 6 months, your old domain name will become available for selection by an eligible institution. If you do not need the full 6 months for transition, you may manually release your old domain name sooner.
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| 3. | When I change or release a name, can I transfer the old name to another institution?
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| | No. You do not "own" the name and, therefore, may not give, sell, or in any other way transfer it to another institution. When you release a name, it becomes available for all institutions to select on a first-come-first-served basis.
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| 4. | Is there a cost to have a name in the .edu domain? |
| | Under the terms of Amendment 11 of the Cooperative Agreement with the Department of Commerce, EDUCAUSE is authorized to assess an annual $40.00 administration fee to recoup the expenses of managing the domain.
Timeline
* May, 2006: Domain contacts will receive official notification
* June, 2006: Domain contacts will receive an initial invoice
* August, 2006: Payment due date
* December, 2006: Unpaid domains will be deactivated |
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| 5. | My institution already has a name in the .us domain. Can we still request and use a name in the .edu domain? Do we have to give up our existing name? |
| | Your eligibility for a name in the .edu domain is completely unrelated to any name(s) you might have or acquire in any other top-level domain(s), such as .us, .com, or .org. You are limited to a single name in the .edu domain, but you may hold any number of names in other domains. |
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| 6. | May I request more than one .edu domain name? |
| | No. Institutions may apply for only one name in the .edu domain. |
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| 7. | Do I have to change the registered host names in my old domain?
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| | Yes. If there are registered host names in your old domain, they must be changed or deleted before you can release your old domain.
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| 8. | What if the information in the Whois database is wrong? |
| | EDUCAUSE is managing the .edu domain under the authority of the U.S. Department of Commerce. Both EDUCAUSE and the Department of Commerce are committed to maintaining the accuracy of the Whois database, which records the administrative details of each .edu name. We have therefore asked all registrants of .edu names to connect to the EDUCAUSE .edu Web page, log on to their domain account, review their entries, and correct any inaccuracies. See the Customer Service Agreement for further information. |
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| 9. | When is a deleted domain name available again? |
| | For 30 days the domain is held in a redemption period state. After 30 days, the status goes to pending delete for 6 days. At 2p.m. Eastern Time on the 6th day the domain will be available for selection. |
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| 10. | Under the terms of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the Department of Commerce, under what circumstances might I be notified that I have violated the Policy for the .edu top-level domain? |
| | If you are the Registrant of a .edu name and have transferred that name to any other entity, regardless of when the .edu name was assigned to you, you are in violation of Policy. (“Transferring” includes selling, trading, leasing, assigning, or any other means of transferring.) Policy requires that .edu names, other than those grandfathered, must reasonably represent the name of the Registrant, may not be deployed to identify any organization other than the Registrant, and may not be a “generic name”. |
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| 11. | How long can I retain registration of a .edu name under the “grandfather” provisions of the Cooperative Agreement? |
| | Instututions and organizations with .edu domains prior to October 2001 will be allowed to retain those domains so long as they maintain proper administrative control. See the Customer Service Agreement for further informations. |
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| 12. | If I am found to be violating Policy for the .edu top-level domain, what will happen? |
| | Under the terms of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the Department of Commerce, effective July 25, 2003: “If EDUCAUSE becomes aware of a violation of these Policies, EDUCAUSE will notify the Registrant in writing and, if the violation is not corrected within 45 days, will remove the registration of the such .edu name, taking the necessary technical steps to return the name to the pool of available names as soon as practicable. |
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| 13. | When might I be notified of a Policy violation? |
| | Under the terms of Amendment 6 of the Cooperative Agreement between EDUCAUSE and the Department of Commerce, effective July 25, 2003: “Violations will be noted and dealt with regardless of how long such violations were in place prior to notification.” |
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