May 7–9 • San Francisco, California

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The Smell of the Greasepaint, the Roar of the Customer

Session Details

Tuesday, May 08, 2007
11:45 a.m. - 12:30 p.m.
Carmel II

Session Type: Track 3

Speaker(s)

Julianne Journitz, Director of Client Services, Pomona College
Session convener: Susan M. Hilton, Director, Administrative Computing, University of Oregon

Abstract

This session will offer a (somewhat) lighthearted reconsideration of what to look for when hiring customer service personnel and how to develop existing personnel both as effective communicators and as respected team members, using techniques from the theatre.

Available Resources

View Session Resources

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