Track 4

Building an Effective Faculty Development Program Using Technology Institutes

Thursday, February 21, 2002
11:15 a.m. - 12:15 p.m. SESS20

Cheryl A. Anderson, Director, Instructional Technology, University of the Incarnate Word

This presentation will describe the University of the Incarnate Word's Technology Institute, which provides faculty with intensive technology skill-building experiences. The presenter will discuss the program's evolution, goals, curriculum, and techniques for rewarding faculty. Evaluations of the program and recommendations for building a successful training program will be provided.

Postconference Resource

Distributed Support with a Centralized Help Desk

Wednesday, February 20, 2002
2:45 p.m. - 3:45 p.m. SESS04

Daniel C. Calhoun, Technical Support Manager, University of Texas at Dallas

Paul Schmehl, Adjunct Information Security Officer, University of Texas at Dallas

UTD has implemented a single centralized Help Desk to handle all support requests for the university, yet support is decentralized and controlled by schools or departments in some cases. This presentation will discuss the design features of CallTrak and the philosophy behind maintaining a centralized Help Desk with decentralized support.

Eliminating the Barriers to Pervasive Computing

Thursday, February 21, 2002
8:30 a.m. - 9:30 a.m. SESS12

Sandra M. Bennett, Manager Online Teaching & Learning Services, Baylor University

Where do you begin if you want greater integration of technology in the learning process? At Baylor University, we began with a faculty pilot project that eliminated as many as possible of the potential barriers to the use of technology. This presentation will describe our decision-making process, the barriers that we've eliminated so far, and our future plans for the project.

Postconference Resource

Tracking Our Influence: Detecting Faculty Need

Wednesday, February 20, 2002
4:15 p.m. - 5:15 p.m. SESS08

Teresa Duston, Helpdesk Analyst, Oklahoma State University

James R. Lackey, Director of Faculty Support, University of Texas at San Antonio

After three years, we want to know how aware our faculty is of the Faculty Support Center's services. We also want to know what the faculty need to help them in their work. In this way, we can better meet their future needs, and through periodic use of this instrument, track the growth of our organization.

Where Do We Stand with IT? An Assessment Can Provide an Answer

Friday, February 22, 2002
8:30 a.m. - 9:30 a.m. SESS32

Karla Myers, Manager, Engineering and Lab Tech Support, University of Texas at Austin

Chris Walker, Senior Systems Analyst, University of Texas at Austin

Any department in a university is typically a work in progress. An in-depth IT site assessment can provide a baseline for sound IT strategy and planning that makes the most of the ever-elusive funding dollar. UT's Information Technology Services offers this free service to departments, resulting in greater awareness and better business practices.