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Track 2A Miracle Happens: Reinventing IT Governance at UGATuesday, June 08, 2004 Bradford J. Hunt, Director of IT, University of Georgia Christine E. Miller, Assistant Dean and Director, University of Georgia The University of Georgia recently developed a more inclusive IT governance model. Members of the development team learned that process is important, but building relationships and establishing trust are essential, especially in a decentralized environment where the past is always present. Building a Training Network: The Technology Liaison ProgramTuesday, June 08, 2004 Jeffrey L. Overholtzer, Director of Strategic Planning and Communication, Washington and Lee University Washington and Lee University leverages scarce resources available for technology training by recruiting and equipping dozens of staff members in academic and administrative departments across campus. These "technology liaisons" participate in monthly equipping sessions and provide technology support and training to colleagues in their departments. Developing a Taste for Change: How to Build Support for Difficult IT ChangesMonday, June 07, 2004 Christian Bass, Director for Academic Technologies, The George Washington University The secret is out—no one likes change—especially when it requires learning new practices and incurs costs. In this session, you will learn the principles George Washington University employed to educate students and faculty about a new login ID system as well as a new pay-for-print system, both at the same time and with overwhelmingly positive results. Leveraging Relationships Through IT ProjectsTuesday, June 08, 2004 Scott M. Caillier, Application Integrator, Emory University Scott Swann, Manager, Business Information Systems AAIT, Emory University John Wilson, IT Technical Leader-ITD AIS, Emory University How does a higher education institution improve the delivery of mail to 6,000 students? Emory University created a Web-based post office box management system that improves mail services for students and bridges communication across the university, including six IT teams, three external divisions, and one outsourced subcontractor. Partnering with Students, Enhancing ServicesMonday, June 07, 2004 John C. Borne, Director, IS Architecture, University Information Systems, Louisiana State University Cynthia M. Hadden, Deputy CIO and Executive Director, UIS, Louisiana State University Joel G. Williams, Associate Director, Louisiana State University Technological change and student expectations of technology have evolved rapidly and exponentially over the past decade. Through a meaningful relationship with student leadership, LSU has discovered a productive and exciting formula for meeting student technology needs and university productivity goals. Putting Support at the Center: A New Model for Help Desk StaffingMonday, June 07, 2004 Ann Genovese, Retired, George Mason University Kathleen H. Gillette, Director, Classroom Technologies, George Mason University George Mason University has found an innovative way to broaden the outreach of our support center while simultaneously developing and improving essential professional skills of IT workers. This presentation will explain the "ASK ME" program and offer ideas for implementing similar programs at your institution. Repurposing Academic Computing: Providing Pedagogical Support for Faculty Using Technology in the ClassroomWednesday, June 09, 2004 Jim Murphy, Director of Instructional Design & Development, Elon University This presentation will provide an overview of the changes made in Academic Computing Services at Elon University to provide faculty with help in integrating technology into their courses. Changes required hiring new staff, moving some responsibilities, funding special projects, altering workshop content, and providing advanced hardware and software facilities for faculty. The Alchemy of Strong Working Relationships in Enterprise ProjectsWednesday, June 09, 2004 Ginger Kane, Project Manager, Advancement Database Conversion Team, Emory University Jane DiFolco Parker, Senior Associate Vice President for Institutional Advancement, Emory University Scott Swann, Manager, Business Information Systems AAIT, Emory University University budgets, endowments, and donor relationships are at a critical crossroads. Tracking thousands and millions of dollars can be the decisive factor in an institution's financial viability. Emory University implemented a client-server advancement system capable of tracking donors, alumni, students, parents, and friends of the university and their contribution commitments. Using Technology as a Tool for Effective Collaboration and Resource Sharing Among Four Graduate ProgramsTuesday, June 08, 2004 Wiebke Kuhn, Information Technology Manager, Auburn University Andrea Lynn Milam, Senior Program Manager, Distance Education and Instructional Development, University of Kentucky The Southeast Archives Education Collaborative uses technology to provide a specialized program in archives, a task otherwise impossible for any one of the four institutions involved to offer. As a result, library and history students who are interested in specializing in this area become better prepared as stewards of the precious material they manage. |
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