Track 1

A CIO's Perspective: Leadership Lessons Learned

Friday, June 29, 2001
8:30 a.m. - 9:15 a.m. SESS16

Priscilla Hancock, Vice President/CIO, University of Louisville

The University of Alabama went from not trusting to empowering IT leadership in less than four years. This presentation examines the leadership principles, management skills, and personal character that were responsible for the dramatic change. Principled leadership is not rhetoric. Principled leadership results in trust, organizational success, and personal growth.

Seamanship of the CIO: Fish vs Cut Bait ... or Bail vs Abandon Ship

Thursday, June 28, 2001
9:15 a.m. - 10:00 a.m. SESS01

J. Reid Christenberry, Assistant Vice President and Chief Information Officer, Georgia Perimeter College

IT leadership in higher education can be confusing. This session will share information about management techniques and political diplomacy. We will cover developing consensus in IT strategic planning; injecting a customer-service organizational atmosphere; excelling (or surviving) as a servant leader in a typical institutional IT environment; and developing the IT culture by releasing personal control and structure. The presentation will be targeted for those aspiring to higher-level IT management positions.

Postconference Resource

Serving Our Subjects: A Team-Based Model for Discipline-Distributed Desktop Support

Friday, June 29, 2001
11:30 a.m. - 12:15 p.m. SESS22

Laura A. Pokalsky, Computing Support Specialist II, Emory University

This session will discuss Emory University's ITD Local Support team, which consists of a dozen technical specialists grouped around related sets of academic departments. Both discipline-distributed and team-based, Local Support serves two purposes: increasing faculty comfort with technology, and developing and maintaining robust tools to manage customer data and expectations.

Postconference Resource

The CIO: From 1979 to the 21st Century

Thursday, June 28, 2001
10:30 a.m. - 11:15 a.m. SESS04

James I. Penrod, Professor Emeritus, Leadership, The University of Memphis

One of the first 12 CIOs to be appointed in higher education will share perspectives gained through 22 years in service to four different institutions and 30-plus consulting engagements. Questions that will be addressed include: What has changed for a CIO over time? What remains the same? What are some critical success factors?

Postconference Resource

The Dynamic CRC Model of Leadership for CIOs in Higher Education

Thursday, June 28, 2001
1:30 p.m. - 2:15 p.m. SESS10

Aruna Viswadoss, Assistant Director for Research, Technology, Process Improvement, Arizona State University

From six case studies of leadership of CIOs in higher education institutions, the author developed the Dynamic CRC Model of IT Leadership. This session will discuss this model, which is based on three overarching, mutually influencing concepts of collaboration, reconstruction, and concordance. The model provides a tool that can be used to assess or develop CIO leadership.

The Siege Mentality of IT Organizations

Thursday, June 28, 2001
11:30 a.m. - 12:15 p.m. SESS07

Amir Mohammadi, Associate Vice President for Student Affairs, West Virginia University

Ken Orgill, Chief Information Officer, University of California, San Francisco

Today's IT organizations are overloaded with never-ending user demands and, in the eyes of some users, can never do enough. Wary of criticism and unrealistic expectations, some IT organizations have adopted a "siege" mentality. Learn how West Virginia University threw open the doors of the IT fortress and embraced partnerships with Student Affairs, Extension, Admissions and Records, and other units on campus.

Postconference Resource