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Track 1Academic Technology Support Services in Higher Education: The Changing LandscapeFriday, January 17, 2003 John Nworie, Director, Center for Innovation in Teaching and Learning, Fayetteville State University This presentation will focus on the changes in higher education as a result of information technology and the effects on academic technology support service units. Positive effects include more recognition for academic technology service units and helping institutions in their role of teaching and learning. The presentation will highlight some implications of these changes. An Infrastructure and Accounting Response to P2P TrafficThursday, January 16, 2003 Michael R. Mundrane, University Director of Enterprise Systems and Services, Rutgers, The State University of New Jersey Peer-to-peer (P2P) applications affect university data networks, with the potential to dominate all other traffic. An effective response recognizes this and seeks to moderate the impact using a coordinated set of techniques. Rutgers University presents a case study of its management of peer-to-peer applications based on infrastructure changes and accounting models and methods. Asynchronous Delivery of Campus Training Made Easy!Thursday, January 16, 2003 Paul Rickards, Director, Academic Technology Services, University of Delaware Kathleen Troutman, Associate Director, University Media Services, University of Delaware The use of streaming video for delivering courseware is becoming ubiquitous on the University of Delaware and other campuses. Similar models can be applied to delivering recurring, required campus training needs to both staff and students. However, success depends on its cost-effectiveness and near elimination of development time for the "trainers." Choosing and Using Portals to Improve University AdministrationFriday, January 17, 2003 John A. Bielec, VP, Information Resources & Technology, Drexel University Students, faculty, and other campus constituents expect anytime, personalized access to portals, campus information, and online services. To deliver this customer-centric service and improve university administration, Drexel University shifted its focus from assets to access, chose an administrative portal integration and content management solution, and launched its digital campus, DrexelONE. Considerations in Management and Security for Distributed Wireless InfrastructuresFriday, January 17, 2003 Wayne Higgins, Associate Director, NB Computing Services, Rutgers, The State University of New Jersey Galen R. Work, Jr., Associate Director of Information Technology, Rutgers, The State University of New Jersey Wireless technology affords convenience and flexibility, yet suffers from growing concerns of security and manageability. Rutgers has examined wireless implementations for the past year in an effort to design a manageable, secure infrastructure. This session will focus on what practical strategies exist for institutions with similar concerns. Features of a Successful Distributed Support ModelThursday, January 16, 2003 Melissa J. Mills, Associate Dean of Arts & Sciences for Information Science & Technology, Duke University Adrienne Moore, IT Communications Consultant, Arts & Sciences Information Science & Technology, Duke University Duke University's Arts and Sciences embraced the distributed computing model to leverage economies of scale in the context of academic differentiation. The model's key features are departmental computing budgets, "Faculty Computer Liaisons," and a mixture of local and central IT staff that work in functional teams across administrative units. Moving 35,000 Users to a New Authentication System: Challenges and Solutions in Technology, Coordination, and CommunicationsThursday, January 16, 2003 Dikran W. Kassabian, Senior Technology Director, ISC Networking & Telecommunications, University of Pennsylvania Edda B. Katz, Director, ISC Communications Group, University of Pennsylvania David R. Millar, University Information Security Officer, University of Pennsylvania Amy Phillips, Sr. IT Project Leader, Technology Support Svs ISC, University of Pennsylvania The University of Pennsylvania spent five years planning a transition to a new campus authentication system. Key applications, processes, technical support, and more needed to be considered. This talk will review the technology changes and the massive coordination and communication efforts that went into successful rollout and ongoing support. Open Source and the LDAP-Enabled UniversityFriday, January 17, 2003 Chris Campbell, Associate Director of Technical Support, Thomas Jefferson University John Page, Director of Core Technologies, Thomas Jefferson University This presentation will detail an ongoing effort to leverage LDAP in all aspects of a university environment with the aid of open-source "meta-distribution" development for low-cost alternatives to commercial products. This discussion will cover technologies and the challenges in the management of implementation. Systems Management for Student Computing FacilitiesThursday, January 16, 2003 Graham Bouton, Manager, IT Services, The Johns Hopkins University Sophisticated enterprise-level commercial software tools are available to help automate and manage workstations and servers in academic environments. When these tools are combined with an organizational structure that places emphasis on technical leadership and customer satisfaction, the result is a 50% reduction in imaging time and increased workstation availability. uPortal Open-Source Portal for Higher EducationFriday, January 17, 2003 Carl W. Jacobson, Vice President & CIO Information Technologies, University of Delaware The institutional Web is a multifaceted lens that shapes our view of learning and living. Through this lens we project the official institution, while our customers focus on tailored personal views of the institution. See how Web personalization, community, and mobility enable this vision while collaboration, cooperation, and interoperability provide the leverage needed. |
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