Suggested Readings

Career Management

Bolles, Richard Nelson. The 1999 What Color is Your Parachute? A Practical Manual for Job-Hunters and Career-Changers. Ten Speed Press, 1999.

Bridges, William. JobShift: How to Prosper in a Workplace Without Jobs. Addison-Wesley Publishing Company, Inc., 1994.

Sher, Barbara. I Could Do Anything If I Only Knew What It Was: How to Discover What You Really Want and How to Get It. Dell Publishing, 1994.

Metcalf, C.W. and Roma Felible. Lighten Up: Survival Skills for People Under Pressure. Reading, Massachusetts: Addison-Wesley Publishing Company, 1992.

Senge, Peter M. The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Doubleday, 1990.

Customer Service

Anderson, Kristin and Ron Zemke. Delivering Knock Your Socks Off Service. New York: American Management Association, 1991.

Bhote, Keki R. Next Operation as Customer (NOAC): How to Improve Quality, Cost and Cycle Time in Service Operations.New York: American Management Association, 1991.

Blanchard, Kenneth H. and Sheldon Bowles. Raving Fans: A Revolutionary Approach to Customer Service. William Morrow & Co., 1993.

Interpersonal Communication Skills

Conger, Jay A. “The Necessary Art of Persuasion,” Harvard Business Review. May-June 1998, pp. 85-95.

Merrill, David W. and Roger H. Reid. Personal Styles and Effective Performance: Make Your Style Work for You. CRC Press, Boca Raton, 1999.

Management/Leadership

Bennis, Warren. On Becoming a Leader. Reading: Addison-Wesley, 1994.

Blanchard, Kenneth H. and Sheldon Bowles. Gung Ho!: Turn On the People In Any Organization. William Morrow and Company, 1997.

Buckingham, Marcus and Curt Coffman. First, Break All the Rules: What the World’s Greatest Managers Do Differently.New York: Simon & Shuster, 1999.

Cleveland, Harlan. The Knowledge Executive. New York: Dutton, 1986.

Hickman, Craig R. Mind of a Manager, Soul of a Leader. New York: John Wiley & Sons, 1992.

Kouzes, James M. and Barry Z. Posner. Encouraging the Heart: A Leader’s Guide to Rewarding and Recognizing Others. San Francisco: Jossey-Bass, 1999.

Kirby, Tess. The Can-DO Manager: How to Get Your Employees to Take Risks, Take Action, and Get Things Done. New York: AMACOM, 1989.

McGregor, Douglas. The Human Side of Enterprise. New York: McGraw-Hill, 1985.

Performance Management

_________ Transitions. Addison-Wesley Publishing Company, Inc., 1980.

Bridges, William. Managing Transitions: Making the Most of Change. Addison-Wesley Publishing Company, Inc., 1991.

Connors, Roger, Tom Smith and Craig Hickman. The OZ Principle. Englewood Cliffs, New Jersey: Prentice Hall, 1994.

Dronsfield, Angel N. "Recruiting and Retaining IT Staff,"Syllabus. January 2001, pp. 18-21.

Harvard Business Review on Measuring Corporate Performance (Paperback Series). Boston: Harvard Business School Press, 1998.

Kotter, John P. and James L. Heskett. Corporate Culture & Performance. New York: The Free Press, 1992.

Nelson, Bob. 1,000 Ways to Reward Employees. New York: Workman Publishing, 1994.

Time Management

Croft, Chris. Time Management. International Thomson Business Press, 1996.

Davidson, Jeff. The Complete Idiot’s Guide to Managing Your Time. Alpha Books, 1995.

Ferner, Jack D. Successful Time Management. John Wiley and Sons, Inc., 1995.

Covey, Stephen R. The 7 Habits of Highly Effective People.New York: Simon & Schuster, 1989.

Teams

Katzenbach, Jon R. and Douglas K. Smith. The Wisdom of Teams. Boston: Harvard Business School Press, 1993.

Lipnack, Jessica and Jeffrey Stamps. Virtual Teams: Reading Across Space, Time and Organizations. New York: Wiley, 1997.

Quick, Thomas L. Successful Team Building. New York: American Management Association, 1992.

Townsend, A. et al. “Are You Ready for Virtual Teams?” HR Magazine, September 1996, pp. 122-126.

Other

Howe, Neil and Bill Strauss. 13th Gen. New York: Vintage Books, 1993.

Quinn, Robert E. Deep Change. San Francisco: Jossey-Bass, 1996.

Tapscott, Don. The Digital Economy: Promise and Peril in the Age of Networked Intelligence. McGraw-Hill, New York, 1996 .