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February 24–26 • San Antonio, Texas

Beating a Dead (Trojan) Horse: Finding New Ways to Communicate the Same Security Message

Session Details

Tuesday, February 24, 2009
2:30 p.m. - 3:15 p.m.
Hidalgo Ballroom A

Session Type: Act 1: Balancing the IT Role in the Enterprise
Content Level: Introductory
Focus Area: Managing the Enterprise

Speaker(s)

  • Steve Arnold, User Services Specialist, University of Houston
  • Carlyn Foshee Chatfield, Manager, IT Technical Communications, Rice University
  • Carolyn Ellis, Asst. Dir. of Customer Relations and Communications, University of Texas at San Antonio
  • Annette Evans, Information Security Officer, University of Texas at San Antonio
  • Marc Scarborough, IT Security Officer, Rice University
  • Session convener: Norma Grijalva, Director, Telecommunication and Networking Services, New Mexico State University

Abstract

Communicating with institutional customers about safeguarding their private and personal information, preventing digital copyright infringement, and increasing their awareness of a hostile Ethernet environment involves a balanced mixture of power, humility, focus, and style. Warnings about phishing and other security concerns often go unheeded or provoke incendiary replies. "What I can see is what I can take" perceptions result in digital copyright violations. Vocal community members continue to demand increased protection from IT for their institutional and/or personal data and resources. In this session, three Texas universities with widely different populations will compare and contrast how they communicate critical security messages to their communities.

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