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June 1–3 • Atlanta, Georgia

Ribbons in the Sky: A Customer-Focused Approach to Implementing Change

Session Details

Tuesday, June 02, 2009
9:30 a.m. - 10:15 a.m.
International D (6th floor)

Session Type: Service Delivery and Infrastructure
Content Level: Introductory
Focus Area: Managing the Enterprise

Speaker(s)

  • Julie Leary, Manager, Distributed Support & Services, Towson University
  • Amy Chase Martin, Manager, Teaching and Learning Support, Towson University
  • Session convener: Felicia Bianchi, Project Manager, Information Technology, Emory University

Abstract

Leading and implementing a technology change does not have to be an unpleasant experience for clients or lead to strained relationships with IT. Learn how Towson University was able to successfully achieve a smooth and positive transition to Office 2007 while focusing on client needs, enhanced services, and training. This presentation will detail the methodology and steps taken to achieve a university-wide technology change through collaboration, communications, and flexibility.

Available Resources
 
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