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Managing Change Through Staff Development and Standards

Session Details

Monday, June 19, 2006
4:30 p.m. - 5:15 p.m.
Peachtree (Lobby Level)

Session Type: Track 2

Speaker(s)

Katharine Pfeiffer, Director, Student Information Services & Systems, Duke University
Jeremy Sisk, Senior Technology Consultant, Io Consulting, Inc.
Session convener: Jacquelyn D. N. Cunningham, SCEIS Instructional Technology Lead, Div of the State IT, State of South Carolina

Abstract

This presentation will illustrate managing change within the context of IT operations and continual improvement projects via standards and employee development. Examples of incident and software project management within Duke's Student Information Services and Systems domain will highlight the benefit of having well-defined processes within the workplace.

Available Resources

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