Detailed Program Information

Registration Desk Open

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E-Mail Room Open
Sponsored by Dell, An EDUCAUSE Gold Partner

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2009 Program Committee Breakfast committee members only

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Breakfast
Sponsored by Pearson eCollege

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Together We Do More: The Indiana University Experience

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Speaker(s)

• Patricia A. Steele, Ruth Lilly Dean of University Libraries, Indiana University
• Carolyn Walters, Interim Ruth Lilly Dean of Libraries, Indiana University
• Session convener: Cathy O'Bryan, Director of User Services, University of Wisconsin-Madison

Abstract

Collaboration among libraries, information technology, and other campus units has become increasingly important in achieving efficiencies, meeting user needs, and realizing significant benefits. This session will present examples of cooperative initiatives at Indiana University and outline tools and tips for fostering and sustaining successful partnerships and avoiding pitfalls.

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Project Portfolio Management in Higher Education: It's Not All About the Money

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Speaker(s)

• Patrick A. Bennett, Director, Project Management Office, Franklin University
• Session convener: Charles R. Williams, Senior Director of Information Technology (CIO), Benedictine University

Abstract

Higher education is a competitive business and is becoming more so every day. The entrance of for-profit and publicly traded companies highlight that it's a growing multibillion-dollar business. So, we've got a competitive and chaotic business evolving within higher education. How are you, as a leader at a not-for-profit university, going to make a positive impact? How do you help the organization transition from just executing projects to delivering the right solutions to achieve strategic goals? It's clear: you help the university fulfill its mission of applying outstanding and consistent governance, alignment, and communication techniques to a university project portfolio.

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Supporting Agile Methodology in a Waterfall World

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Speaker(s)

• Joseph Bauer, Senior Systems Administrator, University of Michigan-Ann Arbor
• Chris Bolash, IT Change Manager, University of Michigan-Ann Arbor
• Session convener: Quinn Madson, Web Applications Developer, University of Wisconsin-Milwaukee

Abstract

The University of Michigan's Administrative Information Systems division launched a business intelligence project adopting agile methodology rather than the traditional waterfall approach to project management. The shift in methodology enabled a desirable IT service for the campus community but produced complexities for IT partners. While focusing on the supporting IT department, this presentation will discuss the implications of methodology change as it relates to process and technology in higher education.

Innovative Technology-Enhanced Learning Spaces: A Mixed-Methods Investigation

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Speaker(s)

• D. Christopher Brooks, Research Fellow, University of Minnesota
• JD Walker, Manager, Research and Evaluation Services, University of Minnesota
• Session convener: Bryan Alexander, Director for Research, National Institute for Technology in Liberal Education

Abstract

Recent scholarship on learning spaces reflects a growing consensus that learning is significantly affected by the environment in which it occurs. While interest in innovative technology-enhanced learning spaces is high, and many institutions either have constructed or plan to construct such spaces, there is a paucity of systematic research examining the effects of these environments. In this presentation, we will describe grant-funded mixed-methods research that investigated whether, how, and to what degree learning was affected in selected classes that took place in innovative technology-enhanced classroom spaces at the University of Minnesota.

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Learning to Use Flow-Based Network Management Tools Effectively

Session Details

Speaker(s)

• Fawn Callen, Manager Network Architecture, Western Michigan University
• David Rudd, Account Manager, Lancope
• Session convener: Bruce Maas, Chief Information Officer, University of Wisconsin-Milwaukee

Abstract

How do you really know what’s happening on the network? Learn how to effectively use flow-based network management tools for a truly comprehensive and cost-effective approach to network security and optimization. Discover how using flow-based technology provides complete, real-time visibility and improves network security, performance, and availability.

Developing Quality Collaboration

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Speaker(s)

• James Cubit, Director, Office of the Library and Information Technology, Lake Forest College
• Megan Fitch, Director of Information Services and Resources, Beloit College
• Peter J. Gilbert, University Librarian, Lawrence University
• Tom Kirk, Retiring Library Director & Coordinator of IS, Earlham College
• Session convener: Charles R. Williams, Senior Director of Information Technology (CIO), Benedictine University

Abstract

Collaboration is valued highly in our organizations, yet it can be difficult and does not always yield successful results. Representatives from four liberal arts colleges will lead a discussion on keys to developing successful collaborations and share examples of collaborative projects undertaken by their library and IT organizations.

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Taking P-Card Systems and Technology to Student Organizations

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Speaker(s)

• Jamie L. Rehlander, Program Manager (Student Org. Accounting), Iowa State University
• Session convener: Jeff Grabb, Associate Director, MCN Technology, Illinois State University

Abstract

Iowa State University answered the call from its student leadership to develop an Internet-based purchasing card system for student organizations. Finding creative ways to customize an existing university purchasing card system is meeting student expectations and giving students more purchasing power to run their organizations while also reducing paper and improving compliance and controls.

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Federating Identity to Support Collaboration in the CIC

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Speaker(s)

• Rahul Doshi, Lead Analyst / Programmer, Indiana University
• Timothy D. Newcomb, Network Analyst, Committee on Institutional Cooperation (CIC)
• Marko Stojkovic, Information Technology Specialist, Committee on Institutional Cooperation (CIC)
• Session convener: Dorette R. Kerian, Director, ITSS, University of North Dakota

Abstract

Member schools of CIC, the Committee on Institutional Cooperation, have joined the InCommon Federation and are federating their first application together! CICme, the CIC's online collaboration tool, based on Microsoft SharePoint, was selected first for its ability to allow all CIC users to use their home usernames and passwords to access a wide range of interactive tools to support their work. We will discuss the goals of the project, the issues we faced, and the technology and processes we developed to implement our federated solution.

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From Innovation to Implementation: A Systematic Approach to Faculty Development Evaluation

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Speaker(s)

• D. Christopher Brooks, Research Fellow, University of Minnesota
• Lauren Marsh, Senior Instructional Multimedia Consultant, University of Minnesota
• Kimerly Wilcox, Senior Instructional Multimedia Consultant, University of Minnesota
• Session convener: David Blum, Chief Information Officer, Fisher College of Business, The Ohio State University

Abstract

Recent research has revealed a considerable lack of systematic, empirical scholarship on the effectiveness of technology-oriented faculty development programs, despite the considerable funds expended on these programs. The retooling of the Digital Media Center's Faculty Fellowship Program (FFP) at the University of Minnesota provided the opportunity to develop from scratch a new, systematic evaluation process grounded in the basic goals, such as promoting campus leadership and organizational awareness. In this panel, we will discuss the purpose and transformation of the FFP, provide an overview of the evaluation development process, and present the results from the first two cycles of instrument administration.

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How to Increase Student Engagement While Reducing IT Costs with New Collaboration Platforms

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Speaker(s)

• Bruce Maas, Chief Information Officer, University of Wisconsin-Milwaukee
• John Robb, VP of Marketing and Products, Zimbra
• Session convener: Jack Lepak, Assistant Director - User Services / Help Desk Manager, University of Wisconsin-Madison

Abstract

The University of Wisconsin–Milwaukee and Zimbra will discuss how next-generation collaboration tools are reshaping the UWM campus by integrated students and faculty into one cost-effective community platform. This presentation will delve into new trends and what students want, explore how new e-mail and collaboration tools benefit campuses, and feature an interactive Q&A session.

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Refreshment Break
Sponsored by Sun Microsystems, An EDUCAUSE Gold Partner

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Meet EDUCAUSE Government Relations Officer and Security Task Force Coordinator Rodney J. Petersen

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Abstract

Meet EDUCAUSE staff at the information table near the refreshment break area. Share feedback, learn more about what your association is working on, and discover how you can get the most from your institution’s membership.

Digital Media Infrastructure for the Rest of Us

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Speaker(s)

• Louis E. King, Digital Information Architect, Yale University
• Session convener: Eric Jansson, Director, NITLE Labs, National Institute for Technology in Liberal Education

Abstract

Complex privacy and rights issues in higher education present tremendous barriers to the emergent use of digital media in academic discourse. Media formats are difficult to work with and isolated pools of digital information dot the landscape with no manner of management, interoperability, or reuse possible. The University of Michigan's BlueStream infrastructure lowers these barriers, fosters innovation, and increases productivity in media-intensive academic work. Robust media services streamline the construction and collection of rich digital assets and extend the digital repository into the numerous and varied working environments of the community. Select examples from a rich and diverse set of projects will be presented.

Building a Standards-Based Information Security Program

Session Details

Speaker(s)

• John Bruggeman, Director of Information Systems, Hebrew Union College-Jewish Institute of Religion
• Gary Dobbins, Director, Information Security, University of Notre Dame
• James Lowe, Chief Information Security Officer, University of Wisconsin-Madison
• Session convener: Charles R. Williams, Senior Director of Information Technology (CIO), Benedictine University

Abstract

Safeguarding IT assets and protecting community members' privacy is an important goal for colleges and universities. IT organizations play an important leadership role as information is increasingly part of an institution's cyberassets. This session will describe institutional models for building information security programs that are based on proven industry and international frameworks and standards. The EDUCAUSE/Internet2 Computer and Network Security Task Force is leveraging ISO 27002 for information security management and cross-referencing other standards and frameworks (e.g., NIST guidance, PCI DSS, COBIT, etc.) in the Effective IT Security Practices Guide developed for institutions of higher education.

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Mobile Computing and Learning Space Design

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Speaker(s)

• Ken Graetz, Director, Teaching, Learning, and Technology Services, Winona State University
• Kenneth D. Janz, Associate Vice President for Academic Affairs and Chief Information Officer, Winona State University
• Session convener: Cathy O'Bryan, Director of User Services, University of Wisconsin-Madison

Abstract

Advances in mobile computing, the transition from lecture to collaborative and experiential learning, and aging classroom infrastructure are converging to create the perfect storm for those interested in campus learning space design. In this interactive discussion session attendees will use mobile technologies to facilitate a conversation about the impact of mobile computing on formal and informal learning spaces. Come share ideas, experiences, and best practices with your colleagues as we discuss the classroom of the future.

STEM-Based Peer Tutoring: Students Teaching Students Online

Session Details

Speaker(s)

• Hans Aagard, Educational Technologist, Purdue University
• John Graveel, Assistant Dean Academic Programs/Professor Agronomy, Purdue University
• Kevin O'Shea, Educational Technologist, Purdue University
• Session convener: Brandon Bernier, Director, Student Technology Center, Oakland University

Abstract

To help Purdue agriculture students pass STEM-related required courses, the agriculture program hired and trained students successful in those courses as peer-mentors for regular web-based evening help sessions. This session will report the results of the first semester of this program.

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The Need for Collaboration: Ubiquitous Access with Mobility and Security

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Speaker(s)

• Bruce Maas, Chief Information Officer, University of Wisconsin-Milwaukee
• Dominic Tommasone, Software Executive, Sun Microsystems, Inc.
• Session convener: Carla Birckelbaw, Director, Computer Infrastructure Support Services, Illinois State University

Abstract

Come hear how students, faculty, and staff can enhance their ability to collaborate more effectively in a unique community and access educational applications anywhere, anytime using Secure Global Desktop Software solutions from Sun Microsystems. A customer case study will be featured as a success story.

The Power of Two: Providing Exceptional Information Technology Services Through Shared Responsibility

Session Details

Speaker(s)

• Brandon Bernier, Director, Student Technology Center, Oakland University
• Brian Paige, Executive Director, Networking and Technology, Oakland University
• Session convener: Cathy O'Bryan, Director of User Services, University of Wisconsin-Madison

Abstract

Oakland University, a midsized public university with approximately 18,000 students, successfully divides responsibility for IT service and support between centralized and divisional/college support groups. By using this collaborative approach, the university has been able to deliver high levels of customer service and technology at lower organizational budget and staff costs than are typically found at institutions of the same size with other models. This presentation will explore the successes, challenges, and surprises of collaboration in a distributed IT environment and will focus on the techniques and tactics that have produced the greatest benefits in this model.

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Formulating Funding and Organizational Strategies at a Modern Research University

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Speaker(s)

• Jean Ostrom-Blonigen, Chief Information Technology Planning Officer, North Dakota State University
• Ronald Roeber, Associate Vice Chancellor for Academic Affairs, University of Nebraska - Lincoln
• Session convener: Dorette R. Kerian, Director, ITSS, University of North Dakota

Abstract

Centralized information technology (IT) units on campuses nationwide, responsible for voice, data, video, and emergency support technologies, are working to determine the best way to fund these technologies. Two Midwestern research universities have embarked on research projects designed to gather IT needs and cost data from campus users and stakeholder groups to help set priorities for investment patterns in IT in support of their institutional missions. Seeking to identify the struggles and successes of IT process, communication, and structure, these two universities are looking for answers to the question of how to best use IT to serve their constituents.

Approaching a State Web Accessibility Mandate

Session Details

Speaker(s)

• Richard Chamberlain, Executive Director, University Technology, Western Illinois University
• C. Bradley Dilger, Associate Professor, Western Illinois University
• Rebecca Fauvie, Web Developer, Western Illinois University
• Session convener: Mark Jacobson, Web Development Supervisor, University of Wisconsin-Milwaukee

Abstract

In late 2007 the Illinois Information Technology Accessibility Awareness Act (IITAA) became law, making compliance with web accessibility standards a legal requirement for Illinois higher education. At Western Illinois University, we view the IITAA as a welcome codification of best practices. Our campus-wide efforts have three goals: (1) helping administrators understand standards and their implications, (2) providing practical help to developers, and (3) ensuring faculty awareness and access to support. In this presentation, we will describe methods we've used to improve compliance with IITAA standards and leverage attention to accessibility to generally improve the quality of our web resources.

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Emerging Practices Lightning Round

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Speaker(s)

• Mark S. Walbert, Chief Technology Officer / Deputy CIO, Illinois State University
• Session moderator: Mark S. Walbert, Chief Technology Officer / Deputy CIO, Illinois State University
• Session convener: Mark S. Walbert, Chief Technology Officer / Deputy CIO, Illinois State University

Abstract

Your colleagues have found great ways to provide technology solutions for their institutions. Join them as we move from one idea to the next. This lively set of five-minute presentations will expand your horizons, broaden your perspectives, and whet your appetite for more information.

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Blackboard Librarian: An Active Information Literacy Presence within Course Management Systems

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Speaker(s)

• Robert Zai, III, Assistant Professor / Coordinator of Information & Research Assistance Librarian, Northern Kentucky University

Abstract

The presentation will examine embedding faculty librarians within CMSs after or instead of traditional face-to-face instruction and present data from a yearlong pilot project.

Connecting the Dots: The Correlation Between Information Literacy and Academic Standing

Session Details

Speaker(s)

• Denise Pan, Associate Director of Technical Services, University of Colorado Denver

Abstract

Can students succeed academically without an aptitude for lifelong learning? An academic advisor and two librarians collaborated to investigate this question. Cross-referencing the librarians’ information literacy assessment test results and the academic advisor’s student academic information, the presenters will demonstrate a quantitative correlation between information literacy and academic standing. By doing so, they show that students who lack college-level research skills may have difficulties that lead to academic probation. This presentation attempts to draw a clear connection between information literacy and student retention, and to inspire campus-wide support of lifelong learning initiatives to promote students’ success and their ability to persist to graduation.

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Holistic Computing for Teaching and Learning

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Speaker(s)

• John Coughlin, Web Developer, Oakland University
• Brian Paige, Executive Director, Networking and Technology, Oakland University

Abstract

Oakland University has implemented its CMS, Moodle, for other purposes. Campus users and IT support only need to learn one interface and support mechanism.

Scholarship Reconsidered and Digitized: New Opportunities for Faculty/Technology Dialogues

Session Details

Speaker(s)

• Jeff Grabb, Associate Director, MCN Technology, Illinois State University

Abstract

Many higher education institutions are engaging in new discussions about how they evaluate scholarship. Learn what implications the scholarship debate has for technologists and how technology professionals can successfully participate in the scholarship debate.

The Student Toolkit: Leveraging Web 2.0 Applications for Student Use

Session Details

Speaker(s)

• Kevin O'Shea, Educational Technologist, Purdue University

Abstract

Faculty can be easily overwhelmed by new technology. This session will focus on technologies that faculty don't have to master but can direct students to use themselves.

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Training Faculty to Teach Online: A Certification Approach

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Speaker(s)

• Carol Reiseck, Director of Adult Programs, Associate Professor, Leadership, Concordia University Chicago
• Richard Richter, Director of Instructional Design, Concordia University Chicago
• Michael J. Sukowski, Executive Director--Instructional Design and Technology, Concordia University Chicago

Abstract

Concordia University Chicago implemented a mandatory online certification course for its online teaching faculty that served as the basis for the development of a course designed for university administrators.

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Proactively Managing Change with an Adaptable Service Desk Solution

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Speaker(s)

• Brett Sutton, Asst. VP for Academic Technology, Roosevelt University
• Reid Yanchar, Area Director, Central, Presidium Inc.
• Session convener: Esther L. Davies, Regional Sales Manager-Central, Epsilen, LLC

Abstract

Join Roosevelt University and Presidium to discuss service desk best practices for managing two critical areas subject to change: the IT environment and end users’ expectations. Examine an essential and often overlooked step in IT deployments: how to manage a holisitc, proactive service desk strategy. Roosevelt University will explore how leveraging its partnership with Presidium has helped created a preemptive approach to education services management (ESM), thereby reducing call volume and enhancing service quality. The ESM environment includes extensive self-help resources and proactive change management to ensure high first-call resolution.

Lunch and Roundtable Discussions
Sponsored by Sun Microsystems, An EDUCAUSE Gold Partner

Session Details

Abstract

We invite you to join colleagues for a lunchtime roundtable discussion. At the roundtable, you can network with those who share similar interests or responsibilities and discuss topics of particular interest to you. A conference attendee will host each roundtable and facilitate the discussion or you can sign up for an impromptu discussion while on site. These sessions are designed to encourage you to exchange experiences and insights with colleagues; additional lunch tables are available if you would like to eat and network informally.

Centralized/Decentralized Collaboration and Service Layers

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Facilitator(s)

• Bruce Maas, Chief Information Officer, University of Wisconsin-Milwaukee

Change Management

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Facilitator(s)

• Kathy J. Lang, Chief Information Officer, Marquette University

Emerging Learning Technologies

Session Details

Facilitator(s)

• Jason LaMar, Director of Information Services, Ohio Wesleyan University

Faculty Development in Small Colleges

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Facilitator(s)

• David Starrett, Dean School of University Studies and Academic Info Svcs & Director, CSTL, Southeast Missouri State University

Google Apps for Education

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Facilitator(s)

• Daniel R. Drenkow, CIO, Augustana College

IT Architecture

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Facilitator(s)

• Thomas J. Barton, Senior Director for Integration, University of Chicago

IT Issues in Community Colleges

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Facilitator(s)

• Joseph C. Miragliotta, Manager, Planning & Emerging Technology, College of DuPage

Learning Spaces and the Future of Computer Labs

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Facilitator(s)

• John Staley, Student Technology Services Manager, University of Wisconsin-Madison

Moving from ITIL/ITSM Lingo to Operational Reality

Session Details

Facilitator(s)

• Cathy O'Bryan, Director of User Services, University of Wisconsin-Madison

Open-Source vs. Proprietary Software

Session Details

Facilitator(s)

• Mark S. Walbert, Chief Technology Officer / Deputy CIO, Illinois State University

PR/Marketing for IT

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Facilitator(s)

• David Blum, Chief Information Officer, Fisher College of Business, The Ohio State University

So You've Done More with Less. Now You Need to Decide What to ´Lessen’?

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Facilitator(s)

• Bernadette McMahon, Associate VP/Chief Information Officer, Columbia College Chicago

Staff Recruiting, Retention, and Development

Session Details

Facilitator(s)

• Dorette R. Kerian, Director, ITSS, University of North Dakota

The Virtualized Desktop: What Does It Mean for Campus Users?

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Facilitator(s)

• Dominic Tommasone, Software Executive, Sun Microsystems, Inc.

Women in Information Technology

Session Details

Facilitator(s)

• Loretta M. Early, Associate VP for Information Technology, University of Oklahoma

Poster Sessions with Dessert and Refreshments

Session Details

Abstract

Enjoy coffee and dessert at these informal, drop-in poster sessions. These sessions allow conferees to share campus experiences with colleagues on a one-to-one basis. This is your chance to learn exactly what you need to know about interesting initiatives.

Automated Media Capture of Clinical Simulation in Nursing Education: Implications for Higher Education

Session Details

Speaker(s)

• Paul M. Collins, Simulation Coordinator, School of Nursing, Indiana University-Purdue University Indianapolis
• Michael Vaughn, Assistant Dean for Information and Technology Integration, School of Nursing, The Johns Hopkins University

Abstract

The Indiana University School of Nursing has implemented an automated recording system for archiving and live streaming of nursing student experiences in high-fidelity clinical simulations. This presentation will demonstrate how this tailored system enables widespread adoption and discuss the implications for other forms of media capture in higher education.

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Building Really Big Homegrown Enterprise Software from Scratch

Session Details

Speaker(s)

• Nyle Bolliger, Director, Application Development, University of Illinois Central Administration
• Michael Hites, Associate Vice President of AITS, University of Illinois Central Administration

Abstract

Following a dissatisfying experience with a new HR system roll out, the University of Illinois designed a new web-based front end for its ERP's HR component. This successful project required a three-year commitment from HR and IT and resulted in better workflow, intuitive data entry, increased satisfaction, and a new collaborative software development methodology.

Campus Management’s Talisma-CampusCRM for Strategic Enrollment Management

Session Details

Speaker(s)

• Randy J. Wayman, National Sales Director, Campus Management Corp.

Abstract

Campus Management’s One Campus Ecosystem platform is a fully integrated, centralized administrative and e-learning solution that unifies services, management, and reporting for traditional and nontraditional postsecondary education. Talisma-CampusCRM is a leading software product for strategic enrollment management, student retention, student services, education finance, alumni relations, and the IT help desk. For more information, please visit www.campusmanagement.com.

Captioning of Digital Media at Eastern Illinois University

Session Details

Speaker(s)

• Pete Grant, Digital Media & Multimedia Specialist, Eastern Illinois University
• Daniel P. Harvey, II, Technology Coordinator, Eastern Illinois University
• Michael R. Hoadley, Assistant VP for Academic Affairs for Technology, Eastern Illinois University

Abstract

Staff at the Center for Academic Technology Support (CATS) at Eastern Illinois University have developed and implemented technological solutions and policies for facilitating the captioning of digital media. This presentation will include a demonstration of the web application developed to partially automate the process of captioning digital media and will review media production policies and procedures that support the captioning process.

Faculty Activity Analysis: The Killer App in Business Intelligence for Higher Ed

Session Details

Speaker(s)

• Beth Ladd, Functional Area Coordinator, Finance, University of Illinois Central Administration
• Aaron Walz, Assistant Director of Business Intelligence, University of Illinois Central Administration

Abstract

Faculty are one of a college or university's most critical resources, and key information about faculty activities is essential in evaluating research and teaching productivity, making promotion and tenure decisions, and determining how to best allocate scarce resources. However, many decisions about faculty are made without the benefit of consistent, reliable information because it is too difficult to obtain. With the help of today's business intelligence technologies, we can do better. This presentation will use a case study from the University of Illinois to show what kind of decision support is possible for better analyzing and understanding faculty activity.

Gain Network Visibility with Lancope’s StealthWatch

Session Details

Speaker(s)

• David Rudd, Account Manager, Lancope
• Chris Smithee, Senior Systems Engineer, Lancope

Abstract

Lancope’s StealthWatch is a widely used network behavior analysis (NBA) solution that unifies behavior-based anomaly detection and network performance monitoring. StealthWatch streamlines security and network operations into one process, reduces time and resources, and decreases the cost and complexity associated with nonintegrated point products. For more information, call 888-419-1462 or visit www.lancope.com.

Implementing Scheduling for a Campus-Wide Tutoring, Mentoring, and Advising System

Session Details

Speaker(s)

• Mark Jacobson, Web Development Supervisor, University of Wisconsin-Milwaukee
• Quinn Madson, Web Applications Developer, University of Wisconsin-Milwaukee

Abstract

Learn about UW-Milwaukee's experience designing and implementing scheduling for a campus-wide tutoring, mentoring, and advising system. Topics covered will include using a cross-divisional taskforce to define scheduling and notification requirements; integrating with the Zimbra Collaboration Suite using web services; and implementing scheduling functionality while concurrently enhancing the base tutoring, mentoring, and advising system.

LibITS (Library+ITS): Cooperative Projects Lead to Successes

Session Details

Speaker(s)

• Margaret Lawrence, Systems Librarian, Minnesota State University, Mankato
• Wayne E. Sharp, Director, Academic Classrooms Technology Support, Minnesota State University, Mankato

Abstract

The Library and the Division of Information and Technology Services have cooperated on multiple projects over the years that have been well received by students and faculty. This presentation will look at the best practices for collaborative working relationships used by the library, the Division of Academic Affairs, and Information and Technology Services (ITS), illustrating the successes and the challenges of selected projects.

Open the Door to Information Technology Through Your Help Desk

Session Details

Speaker(s)

• Vincent Janovicz, Help Desk Manager, Marquette University
• Paul Thomas, Director of Support Services, Marquette University

Abstract

Open the door to information technology through your help desk: Use the frameworks of ITSM and ITIL to respond in a positive way to faculty, administration, and students. Manage the support services area from a holistic approach that works with your IT organization to meet the needs of your customers.

Prediction Markets for Emerging Technology: Reports from an Experiment in the Wisdom of Crowds

Session Details

Speaker(s)

• Bryan Alexander, Director for Research, National Institute for Technology in Liberal Education

Abstract

This session will describe the NITLE prediction markets, a web game for understanding emerging trends in teaching with technology. We will address the project's structure and development, from pilot to public beta. We will show what we've learned about emerging technologies via the wisdom of crowds, tracking the market results against user expectation and concurrent events. We will outline the contours of participation from hundreds of international users across dozens of institutions. We will explore general and campus-specific instances of the markets, then conclude on emerging trends through 2009 concerning gaming, sustainability, informed strategic decision making, and distributed intelligence.

Preparing for the Rollout with the Customer in Mind: New Knowledge Creation at Purdue University

Session Details

Speaker(s)

• Hans Aagard, Educational Technologist, Purdue University

Abstract

In planning for a fall 2008 university-wide software implementation, Purdue's Consulting and Training group developed a new methodology to guide the creation of customer-centric knowledge articles. This session will present the new system, which draws on resources from across the IT organization to explain new services in concise text and embedded multimedia.

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Securing your Network with Network Access Control

Session Details

Speaker(s)

• Jerry Skurla, VP Marketing, Bradford Networks

Abstract

Bradford Campus Manager monitors and controls wireless, wired, and VPN networks for colleges and universities worldwide. It monitors network users and devices to ensure that networks are safe and operating efficiently. Campus Manager collects user, device, and network information, correlates it with established policies, and allows network administrators to take action. It controls campus networks including administrative production networks, residence halls, research labs, schools of medicine, and conference centers. By integrating identity, management, endpoint compliance, and usage policy enforcement, it keeps unwanted users away, enforces antivirus and antispyware versions, and makes network policies compulsory. For more information, visit www.bradfordnetworks.com/solutions.

Stay Ahead of the Curve: Manage Students’ Identities and Online Data with University-Wide Strong Authentication

Session Details

Speaker(s)

• Darian Woodford, Aladdin Knowledge Systems

Abstract

Given the need for access to online resources, it’s not surprising that universities view strong user authentication solutions as a critical enabler of their identity management strategies. Future technology points to a single solution with the advanced encryption of a USB-based smartcard and the easy-to-use functionality of a one-time password token.

Tracking Transformative Change with Classroom Capture at a Liberal Arts Institution

Session Details

Speaker(s)

• Sarah Bearbower, IT Manager/Academic Systems, Saint Mary's University of Minnesota
• Jason Spartz, Multimedia and IT Support Manager, Saint Mary's University of Minnesota

Abstract

In 2006 Saint Mary's University of Minnesota started a pilot program to test the class-capture solution from Tegrity. This session will focus on the process of integrating Tegrity with our course management system (Blackboard) and classroom technology. This session will also provide an overview of the research from the pilot through spring semester 2008, the decision-making process, and the deployment strategies used by the university over the past three years. The opportunities and challenges addressed in this presentation will be of interest to anyone who has implemented or is considering a class-capture system.

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Usability Testing for Library/IT Websites

Session Details

Speaker(s)

• Ryan Gjerde, Digital Initiatives Lead, Luther College

Abstract

Luther College unveiled a redesigned website in Fall 2008 for its merged library and IT organization, LIS, built on the open-source Drupal platform. This session will examine methods of usability testing used to refine the site, highlighting concerns noted by our users, and the institution's iterative process to address usability issues.

Virtualizing Disaster Recovery: The Elgin Community College Experience

Session Details

Speaker(s)

• Michael Chahino, Director of Network Operations and Information Security, Elgin Community College
• Phillip Howard, Network Engineer, Elgin Community College

Abstract

The session will report on the Elgin Community College experience in transforming a traditional warm backup disaster recovery site to a fully replicated hot site using virtualization and SAN technology.

Meet EDUCAUSE Director of Teaching, Learning and Professional Development Julie K. Little

Session Details

Abstract

Meet EDUCAUSE staff at the information table near the refreshment break area. Share feedback, learn more about what your association is working on, and discover how you can get the most from your institution’s membership.

Meeting the Information Literacy Needs of the Distance Learner with Virtual Orientations

Session Details

Speaker(s)

• Nancy Connor, Librarian/Associate Professor, Cuyahoga Community College
• Session convener: Janice Welburn, Dean of Libraries, Marquette University

Abstract

This presentation will provide a demonstration of the Adobe Connect virtual meeting software and how it has been used to create and conduct virtual library orientations at Cuyahoga Community College to serve the information literacy needs of the distance learning student. Tips on effective utilization of the software and techniques to increase web-based student success in library research will be offered. Recent theory on the use of virtual software in education will be identified and discussion on its suggested applications will be promoted.

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Case Study in Provisioning to an Event Notification System

Session Details

Speaker(s)

• Jacob Farmer, Lead System Analyst/Programmer, Indiana University
• Session convener: David Lawver, Operational Process Coordinator, University of Wisconsin-Madison

Abstract

Indiana University began deploying a vended event notification system in fall of 2007, providing service to eight campuses and over 125,000 individuals. This session will take the technical perspective and focus on lessons learned during the implementation process.

The Competing Values of Data-Oriented vs. Service-Oriented Architectures

Session Details

Speaker(s)

• Danney R. Hayden, Assistant Vice President, Administrative Information Systems, Illinois State University
• Session convener: Charles R. Williams, Senior Director of Information Technology (CIO), Benedictine University

Abstract

Organizations and information system architectures are both embedded with a set of values, beliefs, and assumptions about what they should do and about how they should go about getting things done. This presentation will offer a conceptual framework for understanding the culture of an organization and the cultural differences between data-oriented and service-oriented architectures.

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The Importance of an Assessment Culture in Higher Ed IT

Session Details

Speaker(s)

• Kimberly Arnold, Assessment and Evaluation Specialist, Purdue University
• Session convener: David Starrett, Dean School of University Studies and Academic Info Svcs & Director, CSTL, Southeast Missouri State University

Abstract

Information Technology at Purdue (ITaP) has taken multiple approaches to implementing an effective culture of change grounded in sound assessment methodologies. Come join in this interactive discussion and share your successes and lessons learned.

Lecture Capture for All

Session Details

Speaker(s)

• Richard Boys, Product Manager, TechSmith Corporation
• Newman Lanier, Educational Technology Specialist, Duke University
• Session convener: John Jacobs, Director of Support Services, Fisher College of Business, The Ohio State University

Abstract

Lecture capture solutions are proving to help campuses increase student learning and satisfaction while improving instructional effectiveness. Unfortunately, many colleges and universities are being left out due to the costs and complexities involved with integration. Camtasia Relay’s quick-to-deploy and easy-to-adopt design is changing this. Come hear about Camtasia Relay’s easy-to-use, flexible, and affordable lecture capture solution.

All Hazards: The Role of IT in Campus Security and Emergency Management

Session Details

Facilitator(s)

• Mark S. Bruhn, AVP, Indiana University System

Abstract

Vulnerabilities on our nation's college and university campuses have come into sharp focus in recent years, dominating headlines with what seems like increasing frequency and greater consequence. Institutions are focusing on proactive approaches to campus security and emergency management, including the use of emerging technologies to protect human, physical, and cyberassets. This session will discuss the ways that various institutions are addressing these issues in support of campus security and emergency management planning and execution.

Being Responsible and Creative in Financially Challenging Times

Session Details

Facilitator(s)

• Debra Jenkins, Chief Information Officer, Carroll University
• Debra H. Allison, Interim Vice President for Information Technology, Miami University

Abstract

Higher education is seeing budget cuts, hiring freezes, and travel bans. As responsible IT professionals we must act strategically and creatively to continue to provide exemplary services with fewer resources. How do we assess our service portfolio? What data do we need to make the business case for critical services? What collaborations are needed to make our services affordable and sustainable? How do we keep staff engaged in finding innovative solutions? How do we turn this financially difficult time into an opportunity? What are you doing on your campus? Bring your ideas and strategies to this timely conversation and engage in creating a list of solutions.

E-Research and E-Scholarship: Enabling the Scholarly Communication of the Future

Session Details

Facilitator(s)

• Melissa Woo, Director of Cyberinfrastructure/Director, Network & Operations Services, University of Wisconsin-Milwaukee

Abstract

Fundamental changes are occurring in the stewardship, storage, and transmission of an exponentially growing amount of information from observational and experimental data sets to humanities-oriented digital collections. We are all affected, from learners and teachers to researchers, librarians, and others in the scholarly communication chain. What robust techniques, technologies, and software are we developing to speed research, discovery, and innovation? What are the new "socio-technical" systems, and how will people come together to work differently? How do we provide accessible compute cycles for modeling and predictions on the computational science side? How do we maintain open access to the wealth of cyber resources to enable collaborative intelligence and virtual organizations? Where are the new data professionals who will support our growing informatics needs? Bring your ideas and questions to this timely conversation.

IT Greening and Sustainability: What's Your Carbon Footprint?

Session Details

Facilitator(s)

• Joel P. Cooper, Director of Information Technology Services, Carleton College

Abstract

Greening and sustainability are areas of increasingly critical importance in our society, and higher education has a mandate to take a leadership role in addressing these critical issues. This session will provide a framework for further discussions on your campus and give you an opportunity to talk with colleagues about green IT initiatives that are making a strategic difference now. What are you doing on your campus? What is making a difference? Bring your ideas to this important conversation.

Meeting the Top Challenges in Teaching and Learning with Technology

Session Details

Facilitator(s)

• Jessica Knott, Producer, Michigan State University
• Andrea Lisa Nixon, Director of Curricular and Research Support, Carleton College

Abstract

Introducing emerging technologies. Developing 21st-century literacies. Creating learning environments that foster critical thinking skills. In the fall of 2008, the EDUCAUSE Learning Initiative turned to the EDUCAUSE teaching and learning community and asked it to identify those “big issues” that will dominate our conversations about teaching and learning with technology for years to come. In this interactive discussion session, we’ll quickly discuss the top-five issues to emerge, exchange ideas for how individual campuses are confronting these issues, and then discuss questions for moving forward on a solution-driven agenda.

Openness: Fostering Sharing, Collaboration, and Open Access to Knowledge and Resources

Session Details

Speaker(s)

• Cynthia Golden, Director, CIDDE, University of Pittsburgh
• Helen Samuels

Abstract

A central pillar of the academic community is its commitment to the free flow of information and ideas through open standards and interoperability, open- and community-source software development, open scholarly communication, open access to research data, and open access to, and open derivative use of, content. How can we actively encourage open environments with collaboration, customization, and experimentation to leverage our resources and contribute to the creation of, transmission of, and preservation of knowledge? What technologies, applications, or approaches catalyze sharing and collaboration? How do we develop knowledge and respect for openness with for-profits and nonprofits, individuals, and institutions? Join this lively discussion regarding where open technologies, applications, and approaches are needed and how best to achieve them.

Lightning Round of Innovative Work and Projects

Session Details

Speaker(s)

• Session moderator: Michael Hostad, Web Architect, University of Wisconsin-Milwaukee

Abstract

Come learn about innovative work being done in the Midwest region at this brisk, lively showcase of five-minute presentations from nine of your peer institutions. Time will be allotted for Q&A, and informal interest groups may be formed on the spot at the end of the session.

Creating Reusable Learning Objects for Advanced Computer Graphics Courses to Promote Learning

Session Details

Speaker(s)

• Scott Mackenzie, Professor, Dakota State University

Abstract

This presentation will describe using Camtasia to create reusable learning objects to improve students' ability to access course information in advanced graphics courses, thereby promoting learning.

Enhancing the Toolbox for Ubiquitous Computing in the Classroom

Session Details

Speaker(s)

• Ken Graetz, Director, Teaching, Learning, and Technology Services, Winona State University
• Kenneth D. Janz, Associate Vice President for Academic Affairs and Chief Information Officer, Winona State University
• Kelly Wilkinson, Director, Center for Instruction, Research, and Technology, Indiana State University

Abstract

This interactive presentation will focus on tools (DyKnow and Tegrity) used at two laptop universities to engage students inside and outside the classroom.

Free iTunes U? Lessons Learned in Implementing a "Free" Program at Illinois State University

Session Details

Speaker(s)

• Carla Birckelbaw, Director, Computer Infrastructure Support Services, Illinois State University

Abstract

Proving that nothing in life (or IT) is truly free, Illinois State University discovered in its pilot and implementation of the "free" iTunes U program where the costs live. This presentation will illustrate both the benefits and costs to implementing iTunes U on a campus.

IT Architecture

Session Details

Speaker(s)

• Thomas J. Barton, Senior Director for Integration, University of Chicago

Abstract

ITANA is a constituency group for IT Architects in Academia jointly sponsored by EDUCAUSE and Internet2. We share experiences and resources, identify tough problems our institutions face in common, and work collectively to better understand them and what we can do about them. Learn about us, and maybe join in!

Online Quizzes on Steroids: Integrating LMS Quizzes with Powerful, Discipline-Specific Third-Party Software

Session Details

Speaker(s)

• Chris Ament, Web Developer/Sr Systems Admin, University of Minnesota
• Jude Higdon, Managing Director, Technology-Enhanced Learning, University of Minnesota

Abstract

This session will report on how we integrated the Moodle quiz feature with third-party software, greatly enhancing the range and types of questions we can ask in online quizzes.

Smart Classrooms, Smart Support

Session Details

Speaker(s)

• Donald R. Kenyon, Manager for Smart Classroom and Videoconferencing Support, Northwestern University
• Kathy M. Leoni, Project Manager, Classroom Design Group, Northwestern University

Abstract

Learn how Northwestern University shifted from a small staff group that both developed and supported classroom spaces, to two distinct teams of staff and students.

Student Response System: From Concept to Reality

Session Details

Speaker(s)

• John G. Henderson, Director of Instructional Technology Services, Eastern Illinois University
• Michael R. Hoadley, Assistant VP for Academic Affairs for Technology, Eastern Illinois University

Abstract

Following a three-year pilot study that included an extensive review by a campus-wide technology subcommittee, EIU selected a campus standard for student response systems.

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Transforming Informal Learning Spaces

Session Details

Speaker(s)

• Meg Brady, Director, Educational Technology, Missouri University of Science and Technology

Abstract

This presentation will discuss the importance of informal learning spaces and how our campus began the process to transform these spaces.

“Free Night” Dinner Sign-Up (optional)

Session Details

Abstract

Sign up for dinner and get to know some of your colleagues. Sign-up sheets will be available by registration. Please ask the hotel's concierge for restaurant ideas if needed. You may organize your own gathering or sign up for a restaurant that has already been listed.