Detailed Program Information

E-Mail Room Open
Sponsored by Dell, An EDUCAUSE Gold Partner

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Registration Desk Open

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2009 Program Committee Breakfast Meeting committee members only

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Breakfast
Sponsored by Zimbra, An EDUCAUSE Gold Partner

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Talent Management in IT: Facing New Demands and Challenges

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Speaker(s)

• Jeralyn Woodall, Director of Talent & Organizational Programs, IT, University of Oklahoma
• Session convener: Norma Grijalva, Director, Telecommunication and Networking Services, New Mexico State University

Abstract

Faced with the demands of staffing several mission-critical projects and a shortage of specialized technical talent, Information Technology at the University of Oklahoma has taken a new approach to managing human resources by establishing a centralized Talent Management Team dedicated to recruiting, developing, and retaining top IT professionals for the entire organization. This session will give an overview of this strategy and outline the solutions that are transforming the OU IT organization.

Knowledge as a Service: Texas Woman's University Enterprise Knowledgebase Project

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Speaker(s)

• Kim Grover-Haskin, Director, Instructional Operations, Texas Woman's University
• Karl Pienkoss, Help Desk Analyst III, Texas Woman's University
• Session convener: Carroll E. Jones, Jr., Registrar, Distance Learning, Tulsa Community College

Abstract

Knowing that students look to the web for many services, Texas Woman's University IT help desk launched a knowledgebase self-service solution, Just Ask I.T. The success of Just Ask I.T. led to a broader self-service approach on an enterprise level, with Ask TWU emerging the next year. Strategically, Ask TWU provided a customer service solution leveraging knowledge and self-service for all students, faculty, and staff at TWU.

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Podcast, Blog, and File Share, All with One Tool

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Speaker(s)

• Robert Chapman, Instructional Support Manager, Trinity University
• Session convener: Sara Baber, Director, Academic Technologies, University of Houston

Abstract

Sharing your content doesn't have to be difficult. This session will explore the web service Drop.io. We will look at how to use this tool to make podcasts and blogs and share all of your digital content.

Overcoming Technical Challenges when Deploying Pervasive Wireless LANs

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Speaker(s)

• Mark Henkelman, Director, South Central Region, Meru Networks
• Session convener: Carol Rapps, Audit Supervisor, Information Systems, University of Texas at San Antonio

Abstract

With the proliferation of wireless-enabled laptops, phones, and other devices, students expect to connect to the network from wherever they are on campus. WLANs have evolved from a network of convenience to a mission-critical network that requires reliability for online testing, as well as voice and video services. Learn how University of Houston deployed a pervasive WLAN across campus, providing access to dense student populations with reliable connectivity and throughput, with simple implementation and management.

Putting the "U" in YouTube: Recruiting, Promoting, and Outreach with a YouTube Channel

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Speaker(s)

• Stuart J. Glogoff, Sr. Consultant, Learning Technologies, The University of Arizona
• Colleen Lin, District Web Site Content Developer, Dallas County Community College District
• Session convener: Ann Kovalchick, Deputy CIO, Tulane University

Abstract

Scores of colleges and universities are taking advantage of a special YouTube university channel to recruit students, promote programs, and reach out to parents, alumni, and the community. This presentation will describe how the University of Arizona and Dallas County Community College District are using this new tool to deliver videos to target audiences.

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Server Virtualization and Disaster Recovery

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Speaker(s)

• Robert Paul Hartland, Assistant Vice President - Security, IT Servers & Networking Systems, Baylor University
• Tommy Roberson, Manager of Server Operations, Baylor University
• Chad Talbert, Analyst/Programmer, Baylor University
• Session convener: C. Van Wyatt, Vice President for Information Technology, Texas State University-San Marcos

Abstract

Baylor is using virtualization to save money and enhance both our server operation services and our disaster recovery options.

Balancing Second Life and Instructional Technology Support

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Speaker(s)

• Milton Christian Nielsen, Assistant Vice President for Instructional Technologies Support, Texas State University-San Marcos
• Session convener: Joseph R. DeCristoforo, Assistant VP and University Registrar, University of Texas at San Antonio

Abstract

Virtual worlds currently present unresolved issues for faculty. Are they good for instruction? If so, what type and level of learning occurs and under what conditions? For whom are virtual worlds effective? Many faculty are unwilling to take the leap into virtual worlds. Questions have focused around the management of virtual world programs including governance, organization, staffing, skill development, equipment, and cost. While there are many different virtual worlds, Second Life is the most developed. Bobcat Village has hosted four classes and a like number of research projects in Second Life.

Creative Technology Challenges and Solutions

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Speaker(s)

• Fabiola Rubio, CIO/Vice President, Information Technology, El Paso Community College
• Barbara Walker, Territory Account Manager, Cisco Systems, Inc.
• Session convener: Esther L. Davies, Regional Sales Manager-Central, Epsilen, LLC

Abstract

Digital El Paso is a public/private partnership that offers access to affordable Internet, PCs, and training. Come to this session to learn how EPCC is working with Cisco to harness the power of collaboration with other public sector entities to provide more services in this time of tight budgets.

Refreshment Break
Sponsored by Xythos Software, An EDUCAUSE Silver Partner

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Meet EDUCAUSE Government Relations Officer and Security Task Force Coordinator Rodney J. Petersen

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Speaker(s)

• Rodney J. Petersen, Government Relations Officer and Director of Cybersecurity Initiative, EDUCAUSE

Abstract

Meet EDUCAUSE staff at the information table near the refreshment break area. Share feedback, learn more about what your association is working on, and discover how you can get the most from your institution’s membership.

Making Progress: Measurement, Collaboration, and Communication

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Speaker(s)

• Rebecca L. King, Associate Vice President for Information Technology, Baylor University
• Session convener: Samual Penn, Technical Support Center Manager, University of Northern Colorado

Abstract

Technology is vital to support the campus mission and community. With a renewed culture of assessment and continuous improvement and with new executive IT leadership, Baylor has been working in the past year to increase both measurement of technology services and collaboration with university constituencies. The goal is, through partnerships, communication, and improved discernment of the current feelings about IT, to continue the evolution of technology services, usage, and satisfaction to meet the needs of the campus.

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From Blackboard to Sakai: The Who, What, Where, and Why

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Speaker(s)

• Mary Cauble, Technology Architect, Instructional Technologies, Texas State University-San Marcos
• Michael W. Farris, Director, Educational Technology Center, Texas State University-San Marcos
• Whitten Smart, User Services Consultant II, Texas State University-San Marcos
• Jeff Snider, Systems Analyst II, Texas State University-San Marcos
• Session convener: Randy Dominguez, Dean of Distance Learning, Tulsa Community College

Abstract

After identifying Sakai, an open-source solution, as its next collaboration and courseware management platform, Texas State began the process of transitioning the campus to the new environment. The faculty's voluntary move to TRACS (Texas State's implementation of Sakai) began in 2005, with a small pilot group. Over the next three years, the TRACS team facilitated the migration of 29,500 faculty, students, and staff to TRACS from Blackboard. This gradual process included infrastructure and software development and support, thousands of hours of user support, documentation production, workshop and tutorial development and delivery, focus group testing, surveys, and continuous targeted communications.

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Sneakin' It In: Finding Opportunities for Information Literacy

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Speaker(s)

• Teri Oaks Gallaway, Systems & Metadata Initiatives Coordinator, Loyola University New Orleans
• Alicia Hansen, Music & Instruction Coordinator, Loyola University New Orleans
• Session convener: Ann Campion Riley, Asst. Director for Technical Services, Libraries, University of Missouri

Abstract

We will describe models for integrating information technology skills into information literacy courses without compromising the quality of instruction. We will demonstrate how our institution has pursued true information literacy, using research skills and technology in the classroom to create equal parts skills and academic habits, while keeping students engaged in learning. We will review a program that over the past 10 years has achieved an integration of research strategies and skills such as web design, Office, Photoshop, blogs, and wikis. The goal has been to give students information literacy skills while remaining relevant to a variety of professional pursuits.

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Managing Limited Resources with Education Services Management

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Speaker(s)

• Richard Gilchrist, Vice President and General Manager, Student Services, Presidium Inc.
• Session convener: Frederick Kyung Huh, Assistant Director, University of Texas at Austin

Abstract

With student loans and enrollment more uncertain than ever, institutions are being called upon to accomplish Herculean tasks with limited human and financial resources. Explore how education services management—a multi-sourced approach to accomplishing institutional goals—can enhance efficiency through change management, increase student satisfaction, and decrease loan default rates.

Computer Threats, Weak Security, ID Theft, and Their Countermeasures

Session Details

Speaker(s)

• Doug Williams, Associate VP of Information Technology, Dallas Baptist University
• Session convener: Rebecca Wildey, Information Analyst, University of Texas at Austin

Abstract

Hackers are growing increasingly sophisticated at using new tools to get into your systems and documents. This session will show you just how easy it is to hack passwords, illustrate how keylogger works, and demonstrate other hacking tools. Learn about the spectrum of threats and how to protect your systems.

WikiCentral: Collaboration Across Campus

Session Details

Speaker(s)

• Mitchell Green, E-Learning System Administrator, University of Central Oklahoma
• Sonya E. Watkins, Director, Technology Resources, University of Central Oklahoma
• Session convener: Frederick Kyung Huh, Assistant Director, University of Texas at Austin

Abstract

The University of Central Oklahoma has implemented WikiCentral, a self-hosted wiki solution that promotes collaboration across campus. From the office to the classroom to the social environment, users are discovering innovative ways to use this Web 2.x technology. This session will share information about the successes and lessons learned through a campus wiki implementation.

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Assessing a Prototype Learning Commons

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Speaker(s)

• Anne Houston, Director of Humanities and Social Sciences Library Services, University of Virginia
• Derek Toten, Director of Instructional Media, Tulane University
• Session convener: C. Van Wyatt, Vice President for Information Technology, Texas State University-San Marcos

Abstract

At Tulane University librarians and instructional technologists are collaborating to create a learning commons in the main library. The new learning commons will be a phased project, with the first two phases serving as impermanent prototypes for the final, permanent learning commons. Librarians and technologists are using the prototyping phases to collect data on student needs, preferences, and usage patterns, which will in turn inform the design and operational planning for the final phase. This session will present the assessment process, how it is being conducted, what is being learned, and how that information will be incorporated into the final design.

Do More with Less: Using Next-Generation Collaboration Tools

Session Details

Speaker(s)

• Francis L. Fabrizio, Senior Systems Analyst, University of Alabama at Birmingham
• Ramesh May, Product Marketing, Zimbra
• Session convener: Jeremy Donald, Faculty Technology Liaison, Trinity University

Abstract

The University of Alabama at Birmingham will discuss its effort to find new tools to improve IT efficiency and enhance e-mail and collaboration for students, faculty, and staff. Key goals were to provide users on different desktop platforms with unified calendars, event publishing, document sharing, and mobility while reducing total cost of ownership and supporting maintenance of legacy platforms. This presentation will dive deep into the decision-making process and how it benefits all users and stakeholders.

Lunch and Roundtable Discussions
Sponsored by Sun Microsystems, An EDUCAUSE Gold Partner

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Aligning IT Strategy with University Mission

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Facilitator(s)

• C. Van Wyatt, Vice President for Information Technology, Texas State University-San Marcos

Attracting and Retaining (IT) Talent

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Facilitator(s)

• Randy Dominguez, Dean of Distance Learning, Tulsa Community College

CAS Integration

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Facilitator(s)

• Robert C. Lewis, Senior Software Applications Developer, Texas A&M University

Cloud Computing--Keeping it Real!

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Facilitator(s)

• Ryan Rose, Director CORE Services, University of Northern Colorado

Creative Technology in Troubled Times

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Facilitator(s)

• Norma Grijalva, Director, Telecommunication and Networking Services, New Mexico State University

How Do You Lead When You Aren’t in a Leadership Position?

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Facilitator(s)

• Mitchell Green, E-Learning System Administrator, University of Central Oklahoma

ID Management

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Facilitator(s)

• Jeanette Van Galder, Assistant Vice President for Information Technology, University of Northern Colorado

Implementing Large-Scale Services Across Departments or Institutions

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Facilitator(s)

• Sonya E. Watkins, Director, Technology Resources, University of Central Oklahoma

Innovation (or Lack Thereof) Keeps Me Up at Night!

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Facilitator(s)

• Shan Evans, Assistant Dean for Information Technology, University of Texas at Austin

Institutional Websites and CMS: What’s Happening at Your Institution?

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Facilitator(s)

• Jeremy Donald, Faculty Technology Liaison, Trinity University

IT Communications

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Facilitator(s)

• Carlyn Foshee Chatfield, Manager, IT Technical Communications, Rice University

IT Issues in Community Colleges

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Facilitator(s)

• Michael Welch, Dean of Academic Technology Services, Blinn College

Social Networking

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Facilitator(s)

• Bryan P. Wilson, Executive Director - Enterprise Systems, University of Texas at San Antonio

The IT Project Management Office

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Facilitator(s)

• Jeffrey Daniel Frey, Manager, Web Services, Rice University

Women in IT

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Facilitator(s)

• Loretta M. Early, Associate VP for Information Technology, University of Oklahoma

The KISS (Keys for IT Service Success) Is All You Need: Making Governance Personal

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Speaker(s)

• Shah Ardalan, Vice Chancellor and CIO, Lone Star College System
• Mario Berry, Director, Technology Services, Lone Star College System
• Session convener: Shan Evans, Assistant Dean for Information Technology, University of Texas at Austin

Abstract

Governance, organization, and leadership are on a five-year consecutive run in the top-10 current issues of strategic importance, and higher education institutions need answers. Lone Star College will share solutions on how to actively get support and buy-in from executive leadership and key skilled individuals through inclusion and accountability.

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Applications of Virtualization and Automation

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Speaker(s)

• Gary Kidney, Director, Academic and Research Computing, Rice University
• Session convener: Janice Christopher, Consultant, PSI Technology

Abstract

To balance the growing demand for services from IT with stable or shrinking sets of resources, Rice University has employed virtualization and automation. This presentation will focus on areas of quick successes for virtualization and automation in meeting user needs, the lessons learned, the value-added to the services, and the plans for broadening the impact of these technologies.

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Does Your Campus Need a Second Life? Take Two

Session Details

Speaker(s)

• Phillip D. Youngblood, Computer Information Systems Program Coordinator, University of the Incarnate Word
• Session convener: Joseph R. DeCristoforo, Assistant VP and University Registrar, University of Texas at San Antonio

Abstract

How do you convert the success of three multidisciplinary, multiuniversity, and multinational courses in Second Life into a full-fledged, university-wide commitment to this virtual world? Experience for yourself how teaching and learning is conducted there and how our university has learned to exploit the many potentials of this exciting new technology.

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The Need for Collaboration: Ubiquitous Access with Mobility and Security

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Speaker(s)

• Conrad Geiger, Principal Field Technologist, Sun Microsystems, Inc.
• Session convener: Esther L. Davies, Regional Sales Manager-Central, Epsilen, LLC

Abstract

Come hear how students, faculty, and staff can enhance their ability to collaborate more effectively in a unique community and access educational applications anywhere, anytime using Secure Global Desktop Software Solutions from Sun Microsystems. A customer case study will be featured as a success story.

Refreshment Break
Sponsored by Sun Microsystems, An EDUCAUSE Gold Partner

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Meet EDUCAUSE Director of Teaching, Learning and Professional Development Julie K. Little and ELI Program Coordinator Carie Lee Page

Session Details

Speaker(s)

• Julie K. Little, Senior Director, EDUCAUSE
• Carie Page, Assistant Director, Teaching, Learning, and Professional Development, EDUCAUSE

Abstract

Meet EDUCAUSE staff at the information table near the refreshment break area. Share feedback, learn more about what your association is working on, and discover how you can get the most from your institution’s membership.

The Winds of Change: Information and Communications Technologies in Times of Crisis

Session Details

Speaker(s)

• Arnold Gonzalez, Chief Information Officer, South Texas College
• Rodney J. Petersen, Government Relations Officer and Director of Cybersecurity Initiative, EDUCAUSE
• Barry R. Ribbeck, Director, Systems Architecture & Infrastructure, Rice University
• Session convener: Norma Grijalva, Director, Telecommunication and Networking Services, New Mexico State University

Abstract

Information and communications technologies are increasingly enablers for a safe and secure campus and are proven to be critical during times of crisis. As institutions develop comprehensive emergency management plans to prepare for man-made events and natural disasters, they recognize the criticality of a robust IT and communications infrastructure in order to maximize the protection of the human, physical, and cyberassets of the institution. This session will feature a panel of diverse campus stakeholders who will describe recent experiences with devastating hurricanes and lessons learned for the perceived role of IT before, during, and after the crisis.

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Technology Solutions for Support of the Research Mission

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Speaker(s)

• Sara Boettcher, Director of Research Systems & Technology, University of Texas HSC at San Antonio
• Session convener: Jeffrey Daniel Frey, Manager, Web Services, Rice University

Abstract

Electronic Research Administration (eRA) is the use of technology solutions to manage protocols, grants, conflict of interest, and other required regulatory work for research. Moving these processes from paper to electronic solutions requires clear project goals and insight into the business processes within the departments that support essential regulatory and compliance tasks. This presentation will explore key issues encountered during the selection and implementation of multiple technology solutions focused on improving the transparency and access to research administration processes at the UT Health Science Center at San Antonio.

Building Digital Discourse: Telling Stories at the University

Session Details

Speaker(s)

• Derek Toten, Director of Instructional Media, Tulane University
• Session convener: Ann Kovalchick, Deputy CIO, Tulane University

Abstract

Over the past year, a project at Tulane University has incorporated aspects of the digital storytelling process into the university curriculum. We quickly learned that digital storytelling as presented by the Center for Digital Storytelling would not be useful in all instances, but that the same process could be employed with great success in fields that may not require a personal narrative. We have developed the Digital Discourse program that not only preserves the storytelling process but also helps develop it into forms applicable across disciplines and tailored to the requests of individual faculty members.

Lecture Capture for All

Session Details

Speaker(s)

• Diane S. Freeman, Director, Learning Resource Center, School of Nursing, The University of Texas at Arlington
• Walter Pelowski, Customer Solutions Engineer, TechSmith Corporation
• Session convener: Rebecca Wildey, Information Analyst, University of Texas at Austin

Abstract

Lecture capture solutions are helping campuses increase student learning and satisfaction while improving instructional effectiveness. Unfortunately, many colleges and universities are being left out due to the costs and complexities involved with integration. Camtasia Relay’s quick-to-deploy and easy-to-adopt design is changing this. Come learn about Camtasia Relay’s easy-to-use, flexible, and affordable lecture capture solution.

All Hazards: The Role of IT in Campus Security and Emergency Management

Session Details

Speaker(s)

• Walt Magnussen, Director for Telecommunications, Texas A&M University

Abstract

Vulnerabilities on the campuses of our nation's colleges and universities have come into sharp focus in recent years, dominating headlines with what seems like increasing frequency and greater consequence. Institutions are focusing on proactive approaches to campus security and emergency management, including the use of emerging technologies to protect the institution’s human, physical, and cyber assets. This session will discuss the ways various institutions are addressing these issues in support of campus security and emergency management planning and execution.

Being Responsible and Creative in Financially Challenging Times

Session Details

Speaker(s)

• Edward Kelty, Vice President/CIO of Information Services, Rio Salado College
• Diane G. Saphire, Associate VP for Information Resources, Trinity University

Abstract

There’s no contesting that the economy isn’t good and higher education is seeing budget cuts, hiring freezes, and travel bans. As responsible IT professionals we must act strategically, and with creativity, to continue to provide exemplary services with fewer resources. How do we assess our service portfolio? What data do we need to make the business case for critical services? What collaborations are needed to make our services affordable and sustainable? How do we keep staff engaged in finding innovative solutions? How do we turn this financially troubled time into an opportunity? What are you doing on your campus? Bring your ideas and strategies to this timely conversation and engage in creating a list of solutions.

Meeting the Top Challenges in Teaching and Learning with Technology

Session Details

Speaker(s)

• Sandra M. Bennett, Manager Online Teaching & Learning Services, Baylor University
• Carol F. Henrichs, Assistant Director of Instructional Technology Services, Texas A&M University

Abstract

Introducing emerging technologies. Developing 21st-century literacies. Creating learning environments that foster critical thinking skills. In the fall of 2008, the EDUCAUSE Learning Initiative turned to the EDUCAUSE teaching and learning community and asked it to identify the “big issues” that will dominate our conversations about teaching and learning with technology for years to come. In this interactive discussion session, we’ll quickly discuss the top-five issues to emerge, exchange ideas for how individual campuses are confronting these issues, and then discuss questions for moving forward on a solution-driven agenda.

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Openness: Fostering Sharing, Collaboration, and Open Access to Knowledge and Resources

Session Details

Speaker(s)

• Cynthia Golden, Director, CIDDE, University of Pittsburgh
• Rebecca L. King, Associate Vice President for Information Technology, Baylor University

Abstract

A central pillar of the academic community is its commitment to the free flow of information and ideas through open standards and interoperability, open- and community-source software development, open scholarly communication, open access to research data, and open access to, and open derivative use of, content. How can we actively encourage open environments with collaboration, customization, and experimentation to leverage our resources and contribute to the creation, transmission, and preservation of knowledge? What technologies, applications, or approaches catalyze sharing and collaboration? How do we develop knowledge and respect for openness with for-profits and nonprofits, individuals, and institutions? Join this lively discussion regarding where open technologies, applications, and approaches are needed and how best to achieve them.

“Free Night” Dinner Sign-Up (optional)

Session Details

Abstract

Sign up for dinner and get to know some of your colleagues. Sign-up sheets will be available by registration. Please ask the hotel's concierge for restaurant ideas if needed. You may organize your own gathering or sign up for a restaurant that has already been listed.