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Supporting Early Adopters and Moving Targets

Session Details

Tuesday, March 11, 2008
2:40 p.m. - 3:30 p.m.
Room 552 B

Session Type: Track 6

Speaker(s)

Chris Gresham, Team Leader - MIT IS&T Help Desk, MIT
Patrick McNeal, Macintosh Platform Coordinator, MIT
Session convener: David V. Spiars, Windows System Administrator, Wesleyan University

Abstract

It is often difficult for IT organizations to acquire, evaluate, and support new technologies before users bring them to campus. This session will discuss how MIT created and implemented a support plan for Mac OS X 10.5 that supported early adopters, without having had access to the final version of the software.

Available Resources

View Session Resources

More Information

For more information, see:

http://connect.educause.edu/Library/Abstract/SupportingEarlyAdoptersan/46410

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