March 19–21 • Worcester, Massachusetts

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Fixing Everything (or Close to It): Centralized Laptop Support at Harvard College

Session Details

Wednesday, March 21, 2007
11:30 a.m. - 12:20 p.m.
Meeting Room D, Level 3

Session Type: Track 6

Speaker(s)

Martey Dodoo, User Support and Multimedia Development Coordinator, FAS Computer Services, Harvard University
Erin Nettifee, Coordinator of Academic Support, Duke University
Session convener: Paul J. Luppino, Managing Director, Strategic Alliances, Partnerships, and Engineering, Iron Mountain Inc.

Abstract

The FAS Computer Services Personal Computer Clinic provides in-depth personal computer support to students at Harvard College and the Graduate School. In this presentation, we will discuss the challenges of introducing a centralized, full-service laptop support model, focusing on space, traffic flow, metrics, and student employees.

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