March 19–21 • Worcester, Massachusetts

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To Wiki or Not to Wiki? Harnessing Collaborative Technology for More Effective Training and Documentation

Session Details

Wednesday, March 21, 2007
1:40 p.m. - 2:40 p.m.

Session Type: Poster Session

Speaker(s)

John Brougher, Computer Education Specialist, Brown University
Lea H. Snyder, Senior Systems Programmer, Brown University

Abstract

Many new collaborative technologies are available-how do you pick the right one for you? Learn how Brown University uses a documentation wiki to solve publishing, updating, collaborative, and QA challenges with both training and support documentation, while simultaneously addressing the desire to reduce overhead costs.

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