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March 19–21 • Worcester, Massachusetts

Leveraging Help Desk Infrastructure to Support Faculty Development

Session Details

Wednesday, March 21, 2007
2:40 p.m. - 3:30 p.m.
Meeting Room E, Level 3

Session Type: Track 6

Speaker(s)

  • Thomas Lamy, Information Technologist II, University of New Hampshire
  • Denise Littlefield, Instructional Designer, Southern New Hampshire University
  • April Rau, Information Support Technician- Training Developer/Trainer, University of New Hampshire
  • Session convener: Mary Parlett-Sweeney, Director of Academic Computing, Union College

Abstract

Help desk infrastructure is routinely used to support the core technology needs of faculty. At UNH, we are leveraging that infrastructure to support faculty development as well. In addition to outlining our process and workflow, we will give recommendations for implementing the model on other campuses.

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