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March 19–21 • Worcester, Massachusetts

Proving Better Service Through Innovation and Partnerships

Session Details

Tuesday, March 20, 2007
2:40 p.m. - 3:30 p.m.
Meeting Room C, Level 3

Session Type: Track 2

Speaker(s)

  • Leigh Gaspar, Director of Events and Volunteer Leadership, Bentley University
  • Patricia Patria, Chief Information Security Administrator, Bentley University
  • Session convener: Maureen H. Scoones, Training Coordinator, Hamilton College

Abstract

By leveraging partnerships, Bentley College designed a new alumni community though collective decision making and high-performance team building. This presentation will focus on the strategic planning, relationship building, process, and tools that allowed us to reach our vision and the benchmarks to gauge future success.

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