Developing a Positive Organizational Culture

Session Details

Speaker(s)

• Greg Anderson, Retired Sr. Director, University of Chicago

Abstract

High-quality customer service has become a common expectation within our increasingly consumer-driven world. The perceived success of an organization often depends upon its ability to integrate improvements of service quality into all of its activities. Appreciative inquiry (AI) is a dynamic and simple tool that can be used to help an organization function at its best. Applied to the subject of service, AI has the potential to help an organization vastly improve the quality of the customer experience.