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Track 6A Customer-Oriented Approach to IT Decision MakingFriday, November 07, 2003 Todd D. Kelley (duplicate), Deputy Executive Director, Southwestern University The University of the South has developed a customer life-cycle approach to strategic decision making for technology. This method is straightforward, inexpensive, and effective. The presentation will describe how to employ this technique, how to apply it to strategic decision making, and how to use it to help obtain funding. A Tumultuous Year in the Life of a Data CenterWednesday, November 05, 2003 Dwight Fischer, Assistant Vice President & CIO, Information Technology Services, Dalhousie University In 2002, the Enterprise Computing Group of the University System of New Hampshire prepared an updated disaster recovery plan and organized the construction of and move to a new data center. Prior to the move, a disaster occurred that provided critical lessons in planning, implementation, and business continuity for enterprise information systems. Achieving a "Boundaryless University" via the ERP/KM ArchitectureFriday, November 07, 2003 Mirghani Mohamed, Assistant Director, Data Center ISS, The George Washington University Conventional ERP systems fulfill their internal transactional promise, but fall short of addressing university intellectual capital, knowledge sharing, learning, and innovation. This presentation will demonstrate the "boundaryless university" model, which is based on an extended architecture that uses an ERP next-generation system as a conduit for knowledge management practices. Bridging the Gap: Integrating Functional and Technical ResourcesThursday, November 06, 2003 Judith F. House, Associate University Information Security Officer, Georgetown University Marilyn Kraus, Managing Principal, CedarCrestone Increasingly, IT projects require both technical and functional resources. Bringing these two areas together is challenging. The special role for those who inhabit both worlds and integrate them is that of a "bridge." Topics will include characteristics of integrators, finding the right people, empowering bridge people, and maximizing their effectiveness. Does the CIO Need an ERP?Thursday, November 06, 2003 Geissler Golding, Infrastructure Services and Security Manager, University of West Florida Melanie J. Haveard, Executive Director and Chief Technology Officer, ITS, University of West Florida IT groups spend their time delivering systems to the university, but those systems rarely meet the unique needs of the IT organization itself. Should the CIO have her own customized "ERP" system? The University of West Florida is building such a system, with some dramatic results in improved operations and services. Engaging Upper Management in Programming Project PrioritizationThursday, November 06, 2003 K.B. Massingill, Executive Director of the Adams Center, Abilene Christian University James W. Trietsch, Chief Operations Planning Officer, Abilene Christian University Demand for custom programming or integration with administrative systems usually far exceeds resources. One way to deal with these issues is to formalize the programming prioritization process. We will demonstrate the difficulties of implementing such a process and the benefits to doing, so along with some approaches to be successful. ERP Implementation Best Practices: A Success StoryFriday, November 07, 2003 Roger Rigelhof, Director of Enterprise Data Integration, McGill University A recent survey on ERP implementations found similarities and differences in CFOs' and CIOs' perceptions of best practices. This presentation will give the project director's perspective on the role of each of these best practices in terms of a recent successful (student, finance, HR) ERP implementation at McGill University. Graduate Admissions Imaging and Workflow at ASUWednesday, November 05, 2003 Roger A. Lurie, IT Coordinator, Arizona State University A new document imaging and workflow management system has transformed the processing of graduate admissions files at ASU. Faculty and staff may now view applicant records within 24 hours of receipt, and documents are automatically matched, managed, and routed using an electronic file. This presentation will cover the system's details and lessons learned. How to Implement a Useful, Ongoing IT Metrics ProgramWednesday, November 05, 2003 Susan Grajek, Senior Director, ITS Client Support, Yale University Yale University has begun to assess the efficiency and effectiveness of its IT program. The presentation will concentrate on how to develop a metrics project plan and institute a metrics process. We will present our initial metrics organized by target audience (executive, IT manager, and user) and describe our future plans. IT Security: The State of the Practice in Higher EducationThursday, November 06, 2003 Robert B. Kvavik, Associate Vice President for Planning, University of Minnesota John Voloudakis, ECAR Fellow, EDUCAUSE In the spring of 2003, the EDUCAUSE Center for Applied Research (ECAR) launched a major study of IT security in higher education. Nearly 500 colleges and universities responded to the ECAR quantitative survey, and several institutions were profiled in depth. The survey also incorporated IT security surveys from a variety of external sources, making possible interesting comparisons of security practices in academe and out. This study and session also incorporate substantial qualitative information and insights gleaned from detailed case studies of MIT, Indiana University, and the University of Washington. Management by Fact: MIT and Stanford Benchmark the IT Help DeskWednesday, November 05, 2003 Greg Anderson, Sr. Director, NSIT General Services, University of Chicago Bill Clebsch, Executive Director IT, Stanford University Jennifer Dowling Dougherty, Director, Finance & Admin, Executive Education, Harvard Business School A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" provides key data to manage the Help Desk. Learn about the benchmark process, metrics, operational change, and the results. See how they can change your IT management and culture. Meeting Strategic Initiatives with Legacy ApplicationsThursday, November 06, 2003 Donovan Follette, Information Systems Manager, Washington State University Are budget constraints or costly vendor solutions stifling your strategic initiatives? Taking advantage of in-house technical solutions and skills or identifying and purchasing key integration technologies may be enough to leverage your legacy systems forward. This presentation intends to inspire those who feel their strategic e-objectives are being held hostage. Metrics and Money: The Process and Politics of AccountabilityThursday, November 06, 2003 Patricia M. Cuocco, Senior Director, Technology Policy, Planning & Advice, California State University, Office of the Chancellor Stephen L. Daigle, Senior Research Associate, California State University, Office of the Chancellor Michael Large, Study Director, Social and Behavioral Research Institute, California State University, San Marcos In 1999, California State University negotiated a 10-year accountability agreement with the California legislature to justify $250 million in technology infrastructure upgrades. CSU engages in annual, detailed data collection and reports progress against the goals of its integrated technology strategy. This panel will feature a discussion of the process and findings. Network Rate-Based Billing: Impact on Wide-Area Network Growth and Cost Recovery at Cornell UniversityThursday, November 06, 2003 Rohit Ahuja, Director, Administration & Finance, Cornell University Jason Rhoades, Director of Network & Communication Services, Cornell University R. David Vernon, Director, Network & Communication Svcs, CIT, Cornell University To address requirements for a fair and sustainable network cost-recovery process that enables a nonrestrictive network service, Cornell has implemented a new network billing model. The strategy includes usage-based billing to more than 25,000 university faculty, staff, and students for consumption of Cornell's wide-area network resource. Planning for the Elimination of Social Security Numbers as Primary IdentifiersWednesday, November 05, 2003 Michael A. Corn, Chief Privacy and Security Officer, University of Illinois at Urbana-Champaign Sheila B. Ochner, Director, Office of Technology and Information Services, University of Texas System Use of Social Security numbers (SSNs) as primary identifiers for faculty, staff, and students exposes institutions to risk because of changing legal and security environments. This session will provide information about several campuses that have planned for the migration away from SSN use and will discuss issues, challenges, and opportunities that can serve as a model that other institutions might follow. Providing Mission-Critical Decision-Support Information to Your Campus Community in a Quick, Dynamic, User-Friendly, Powerful FormatFriday, November 07, 2003 Ryan Cherland, Director, University Management Information, University of Kansas Brenda Tucker, Senior Programmer/Analyst, University of Kansas The University of Kansas has developed a Web-based information system called DEMIS that allows campus staff to quickly query and assimilate data from its transactional or OLTP systems. The presentation will demonstrate the system, describe its use by various types of staff, and discuss its management. Putting the "We" in "We Are Penn State!"Thursday, November 06, 2003 Carol S. Findley, Asst Registrar, Systems Development & Quality Assurance, The Pennsylvania State University Lisa M. Komidar, Sr. Applications Programmer/Analyst, The Pennsylvania State University In 1994 Penn State University appointed a team to develop an interactive advising system to supplement student/adviser relationships. Over the years this initiative has evolved into a comprehensive, Web-based application called eLion (elion.psu.edu). This session will review how Penn State embraces a collaborative teamwork environment, which has been the key to eLion's success. Report of the EDUCAUSE IT Funding Working GroupWednesday, November 05, 2003 Laurie G. Antolovic, Deputy Chief Information Officer and Finance Officer, Indiana University Ardoth A. Hassler, NSF Sr IT Advisor/Assoc VP Univ Info Scvs, Georgetown University Allan B. MacDougall, South Orange County Community College District Julia A. Rudy, Core Data Service Program Coordinator, EDUCAUSE H. David Todd, Associate Vice President and CIO, University of Vermont Last year, more than 50 senior administrators participated in an online EDUCAUSE Working Group to discuss issues associated with funding IT on college and university campuses, sharing successful strategies, and identifying electronic resources on the subject. Group leaders will share the methodology, outcomes, and recommendations that emerged regarding effective funding models and strategies. Student Self-Admission to the University of British ColumbiaThursday, November 06, 2003 Audrey Lindsay, Associate Registrar and Director, Student Systems, The University of British Columbia Richard Spencer, Executive Director - Information Technology, The University of British Columbia Self-service is making admission to UBC simple and immediate. Applicants enter course and other information, self-evaluate, and admit themselves if they meet requirements. Self-evaluation, online and in real time, provides outstanding service, saves staff time, demonstrates the power of Web service delivery, and achieves key goals of UBC's e-Strategy.Winner: 2003 EDUCAUSE Award for Excellence in Administrative Information Systems. Award sponsored by SCT, An EDUCAUSE Platinum Partner. The Business of Offering Customized Departmental Support ContractsFriday, November 07, 2003 G. Morgan Watkins, Director, ITS User Services, University of Texas at Austin Providing customized computing support to approximately 70,000 students, faculty, and staff at the University of Texas at Austin is a challenge. UT Austin's central computing operations offers annual support contracts to departments and business units. Discover the options available to the campus community and how the system can work for you. The Condition of the Profession: Findings from the ECAR Study of IT LeadershipWednesday, November 05, 2003 Richard N. Katz, Vice President, EDUCAUSE In the summer of 2003 the EDUCAUSE Center for Applied Research launched a major study of the IT profession in higher education, focusing on issues related to leadership style, innovation, workforce mobility, and aspirations. A study based on this 9-month research project will be published in December-January. This session will highlight the results of survey responses from nearly 2,000 CIOs, and senior and support IT professionals, as well as from focus sessions and in-depth interviews with nearly 60 others. The COSTS Project: IT Benchmarks, Trends, and InsightsThursday, November 06, 2003 David L. Smallen, Vice President, Information Technology, Hamilton College Benchmarks inform the decisions that senior administrators must make about IT programs. The COSTS project helps institutions of higher education understand their IT investments and staffing through the use of benchmarks. Interesting trends from the last four years, including data from a 2002/2003 survey, will be presented. The House that GW BuiltThursday, November 06, 2003 Francesco de Leo, Director, Web Applications, The George Washington University Robyn East, Deputy CIO, University of North Carolina at Chapel Hill Find out how The George Washington University developed an in-house solution for housing thousands of students in a matter of hours. By developing an application that worked with our enterprise system, the university was able to save more than $21,000 and 1,200 man-hours a year while allowing real-time housing assignments over the Web.Winner: 2003 EDUCAUSE Award for Excellence in Administrative Information Systems. Award sponsored by SCT, An EDUCAUSE Platinum Partner. The Road Less Traveled: A Staff-Driven Reorganization and Work RedesignWednesday, November 05, 2003 Brian Hoyt, Executive Director of Web Integration, Willamette University Jean Zappe, Consultant and Trainer, Jean Zappe Consulting In 2002 the technology support staff at Bucknell University set out on a staff-driven reorganization and work redesign. Ownership, trust, empowerment, collaboration, service, leadership at all levels of the organization, and creativity--this sums up our process and our outcomes. Join us to learn about this amazing adventure! The Scales of Justice: Balancing Policy and Law Against Expectations in Real-Life Computer Abuse CasesThursday, November 06, 2003 Merri Beth Lavagnino, Chief Information Policy Officer, Indiana University System Jenny Mehmedovic, Assistant to the Provost, University of Kansas Pattie Orr, VP for IT/Dean of University Libraries, Baylor University Institutions use a variety of approaches to resolve computer abuse incidents. A moderated discussion will include examples from institutions with distinct approaches to IT policy. Topics will include maximization of resources through internal and external collaboration, existence of relevant institutional policies, and handling of issues related to federal and state law. The TEACH Toolkit: An Online Resource for Understanding Copyright and Distance EducationWednesday, November 05, 2003 Peggy Hoon, Special Assistant to the Provost for Copyright Administration, North Carolina State University Thomas K. Miller, III, Vice Provost, Distance Education and Learning Technology Applications, North Carolina State University The NC State TEACH Toolkit is a one-stop online resource of copyright information and best practices for NC State University faculty, staff, and students involved in distance education efforts. The toolkit provides valuable guides, tools, and advice necessary for campuses to implement the recently enacted Technology, Education, and Copyright Harmonization Act (TEACH). What to Do Until the Portal ComesWednesday, November 05, 2003 Howard Strauss, Academic Outreach, Princeton University If you do not yet have an enterprise portal, here's a detailed agenda to get you there. Each step in this agenda is critical to building a world-class portal. And each step will provide you and your users with many benefits--even if you never build an enterprise portal. Win/Win/Win: A Scalable Cost-Recovery IT Unit in a Decentralized EnvironmentThursday, November 06, 2003 Robert Howard, Jr., Assistant Vice President, Academic and Institutional Technology Support, Miami University Chris Workman, Associate Director, Campus IT Partnerships, University of Georgia A cost-recovery unit solves problems of decentralized environments by reducing total cost to institutions, decreasing attrition, buffering periods of absence or high demand, and freeing the central IT group from unfunded departmental support mandates. Departments retain centralized IT benefits, and cancelable contracts necessitate higher client satisfaction than is found in centralized environments. |
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