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Track 2Consortium Promotes Sharing of WebCT TrainingMonday, October 29, 2001 Sherry Clouser, Coordinator of Instructional and Distance Technologies, University of Georgia Leila C. Lyons, Director, IT User Services, University of Delaware Terry Morrow, Associate Director, Office of Academic Technology, University of Florida The University of Florida, University of Georgia, and the University of Delaware, members of the Learning Technology Consortium (LTC), will present how they are sharing their approaches to WebCT training, which allows organizations to leverage scarce resources. We will also present how we use WebCT to promote collaboration on other projects. Distributed Technical Support: Initial Successes and Failures at CU BoulderWednesday, October 31, 2001 Jenifer Martin, Technology Coordinator, University of Colorado at Boulder Alex Pearson, ITS Site Licensing Manager, University of Colorado at Boulder Mark J. Werner, Manager of Instructional Technology Support Services, University of Colorado at Boulder The distributed technology support program at the University of Colorado at Boulder has seen initial success in supporting faculty who use instructional technologies. We will describe the inception of the program, its deployment throughout the university, our initial support strategies, and the resulting successes and failures. Distributed Technology Support: Shifting the ParadigmTuesday, October 30, 2001 Robert DeStefano, Technology Consultant, Boston College Kevin James, IT Trainer, MIT Cristin Richard, Manager, Training and Communications, Boston College Raymond Rivera, Director, Business Affairs, Boston College On January 19, 1999, Boston College Information Technology closed its central help desk to all faculty and staff, and implemented a new distributed technology support model. This presentation will address the impetus for this change, the planning and implementation of this team-based model within a new distributed services organization, successes to date, and challenges ahead. Faculty Support and Engagement Best Practices: Lessons from the CICWednesday, October 31, 2001 Kim Bayer, Team Lead, Instructional and Classroom Support, University of Michigan-Ann Arbor Kathleen Christoph, Director, Academic Technology, University of Wisconsin-Madison Linda A. Jorn, Director of the Digital Media Center, University of Minnesota Molly Langstaff, IT Strategic Consultant, ITS, The University of Iowa Based on Paul Hagner's (NLII 2000 fellow) faculty development and engagement work, 13 Committee on Institutional Cooperation (CIC) higher education institutions designed and conducted a conference to discuss learning technology faculty development support issues. This session will use outcomes from the conference to provide colleagues with a systematic way to think about how to plan, fund, implement, and evaluate faculty development issues related to learning technologies. Incorporating Undergraduate Energy in Supporting Faculty Technology in the ClassroomMonday, October 29, 2001 Mike Landavere, Director, Information Technology, University of Maryland Deborah Mateik, Instructional Designer, University of Maryland The Undergraduate Technology Apprentice Program at the University of Maryland is capturing everyone's attention. The program is based on the simple concept of training undergraduates in basic Web technologies, then hiring them to work with a faculty member. The positive response from both faculty and students has been overwhelming. Measuring the Quality, Cost, and Value of IT ServicesMonday, October 29, 2001 Christopher S. Peebles, Associate VP and Dean for Information Technology, Indiana University Craig A. Stewart, Assoc Dean, Research Technologies, Indiana University Brian D. Voss, Vice Chancellor for Information Technology & CIO, Louisiana State University Sue B. Workman, Associate Vice President, Support, Indiana University Two elements are crucial for successful delivery of IT services: focusing on services rather than technology and, even more critical, focusing on supporting those services. This session will explain how IU measures the quality, costs, and value of IT services in a world where demands for support are increasing exponentially. Models for Faculty Training in TechnologyTuesday, October 30, 2001 Patricia Ryaby Backer, Director, General Engineering, San Jose State University What are effective ways to train faculty in technology? San Jose State University has used many different faculty training models since 1997. This session will describe the various models used, discuss their effectiveness, and highlight techniques used to entice technology faculty who have little or no computing experience. Models of Technology Diffusion at Three Public Universities: Campus Perspectives on a PT3 GrantTuesday, October 30, 2001 Dolores Brzycki, Assistant Dean, Indiana University of Pennsylvania Dan Shelley, Chair, Dept of Elementary Education, Edinboro University of Pennsylvania Jocelynn Smrekar, Assistant Professor/PT3 Grant Coordinator, Clarion University of Pennsylvania Indiana University, Clarion University, and Edinboro Universities of Pennsylvania will give their perspectives on successful methods of faculty support, technology diffusion, and curriculum change in their educational environment. They are public universities joined in a consortium implementing "Preparing Teachers for the Digital Age," a PT3 grant from the U.S. Department of Education. Protecting Your School and Supporting Faculty in Online ResearchWednesday, October 31, 2001 Lorna Hicks, Director, Program for Protection of Human Subjects in Non-Med Research, Duke University Paul J. Millis, IT Audit Manager, University of Michigan-Ann Arbor Virginia E. Rezmierski, Adjunct Assoc Prof, Ford School of Public Policy & the School of Information, University of Michigan-Ann Arbor Networks make online data collection fast and easy. The ease and speed with which data can be accessed can cause researchers to shortcut data security, subject's rights, and required research review procedures. Presenters will provide examples and guidelines for human subjects reviews, fair information practices, responsible online research, and protection against institutional liability. Soothing the Many-Headed Beast: How to Support Everything with Limited ResourcesMonday, October 29, 2001 Mark Adler, Knowledge Base Manager, Virginia Tech Susan Bright, Asst. Director, 4Help Computer Consulting, Virginia Tech Brian Scott, Help Desk Manager, 4Help Computer Consulting, Virginia Tech With 30 years of experience, Virginia Tech's 4Help provides 24x7 support for students, faculty, staff, alumni, and distance learners. To support an ever-changing technology base, 4Help brings together university groups, vendor resources, and homegrown solutions. Explore 4Help's support model, including the call center, help desk, knowledge base, and residential programs. Spreading the Wealth: University Partnership with Community K-12 SchoolsMonday, October 29, 2001 Patricia Idol, Asst Manager, Communication, Information Systems Technology Outreach, Wake Forest University H. David Womack, Librarian, Instruction and Outreach, Wake Forest University Once a laptop program is in place on your campus, what do you do with used laptops students return? Wake Forest University, an IBM ThinkPad campus, began addressing this issue in 1998. This presentation describes our solution to the problem, including details of the new partnerships we formed in the community during this collaborative process. Support for a Web-Based Courseware Tool on an Underprepared Campus: Sometimes You Have to Get the Cart to Pull the Horse!Tuesday, October 30, 2001 J. Ritchie Boyd, Instructional Technology Project Director, Burns Technology Center, Montana State University When the impetus and funding for selecting and implementing a Web-based courseware tool comes from outside of your institution, more questions than answers are likely to arise from potential support providers. Who is paying for this? What is my role? Who is leading the effort? And perhaps most importantly, Do I have to? Supporting and Hosting Web-Based Learning Systems in WisconsinTuesday, October 30, 2001 Charlene Douglas, Marketing Manager, Higher Education, Desire2Learn Incorporated Kathryn Gomm, Training & Support Manager, dot.edu, University of Wisconsin System Administration This session will review the creation, history, services, and impact of a successful model for hosting and supporting Web-based learning systems. A University of Wisconsin System Application Service Provider, dot.edu, levels the playing field by leveraging all resources to make online education affordable for educational institutions in the state of Wisconsin. Supporting Distributed and Distance Learning FacultyWednesday, October 31, 2001 Sarah Cheverton, Manager, Faculty Development Services, James Madison University Julia Harbeck, Instructional Designer and Technologist, Center for Instructional Technology, James Madison University James Mazoue, Distributed and Distance Learning Coordinator, James Madison University Sharon P. Pitt, Executive Director, Division of Instructional Technology, George Mason University James Madison University employs several methods to support distance and distributed learning faculty including workshops, information sessions, online tutorials, and instructional house calls. Workshops incorporate instruction in best practices with technical skills acquisition. An administrator, faculty trainer, and instructional technologist discuss their experiences in providing a multilevel faculty support system. Web Development Academy: A Model for Enterprise-Wide Web Development Training and SupportTuesday, October 30, 2001 John Sharkey, Director of Web Strategy, Rollins College Kelvin Thompson, Ass't Director, Course Development & Web Services, University of Central Florida The University of Central Florida has implemented an enterprise-wide model for training and supporting faculty and staff in fulfilling their Web development goals. This session will provide overviews of the approaches to curriculum development, three-tiered technical support, community building, and online resources developed. |
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