Poster Sessions

21st-Century Library Reserve Services

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS038

Kristin Vogel, Librarian and Associate Professor, Saint Louis University

A good library reserve system is critical to many courses' success. Learn how Illinois Wesleyan University library staff developed a successful and well-received electronic reserve system for print and audio materials to enhance the traditional reserve system. Specific information on faculty responsibilities will be presented.

360-Degree Feedback: Promoting Staff Development and Customer Satisfaction

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS004

Deborah A. Allmayer, Human Resources Officer, Indiana University System

To bring focus to its service provider role, Indiana University Information Technology Services annually solicits feedback on staff and management performance. This session highlights selling the process to staff and customers, transforming the system from paper to the Web, and enhancing staff development and customer satisfaction with the feedback results.

Postconference Resource

A League for Innovation Classroom of the Future

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS074

Roger Yohe, Faculty Director, Center for Teaching and Learning, Estrella Mountain Community College

Estrella Mountain's new Center for Teaching and Learning (CTL) was recently selected as a Classroom of the Future by the League for Innovation in the Community College. Experience a virtual tour of the CTL where educators address pedagogical issues, effective use of technology, and building communities of learners.

A Professional Development Program for IT Employees

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS008

Linda A. Cabot, Vice President of Information Technology, Cardinal Stritch University

Beverly Henderson, Project Director, Policy and Strategy, Georgia Institute of Technology

Lori Sundal, Director, Georgia Institute of Technology

Georgia Tech has worked diligently over the past several years to create and implement a multi-dimensional professional development program aimed at retaining technical employees. Addressing business practices, career progression, and training, this presentation will share the components of the program that is now Web-enabled. We will demonstrate the online resources available to our employees.

A Solution for Automated Cost Sharing Tracking

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS097

Carmen Roode, Director, Financial Systems Development & Implementation, University of California, Irvine

As a recipient of Federal funds, the University is required to propose, account for, and report cost sharing in a manner consistent with federal regulations and University policies. The Cost Sharing Tracking System was developed to replace a manual process that was burdensome and labor intensive. Find out how UCI's Web/Java-based system assists departments with tracking cost sharing funds to meet reporting requirements.

A View Beyond VUs: Indiana's Digital Learning Space

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS080

David A. King, Interim Associate Provost, Oregon State University

The virtual university niche is full. What's next in the competitive knowledge marketplace? This session will document Indiana's move beyond the virtual university to the Digital Learning Space, a collaborative environment bringing higher education, K-12 schools, libraries, public broadcasting, and corporate training together to more effectively respond to learner needs.

Academic Libraries and Knowledge Management

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS099

Charles T. Townley, Professor, New Mexico State University

The emerging field of knowledge management offers academic libraries the opportunity to improve their effectiveness, both for themselves and their parent institutions. This presentation will summarize knowledge management theory and applications. Library roles and issues are also addressed.

Acceptable Use or Censorship? A Study of Research Universities' IT Use Policies

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS012

Barbara I. Dewey, Dean of Libraries, The University of Tennessee

Our presentation will analyze IT acceptable use policies in the top 50 research universities and how they balance the universities' commitment to intellectual freedom and privacy with "appropriate" uses of technology. The increased tension for universities to define appropriate use versus "excessive" or "objectionable" use will be highlighted.

Addressing the Support Service Crisis: Approaches to Faculty and Student Support for Technology

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS056

Nancy Luke, Assistant Professor of Adult Education - Instructional Technology, Armstrong Atlantic State University

As faculty and students increase their use of technology to facilitate teaching and learning, campus support professionals respond to increasing expectations and demands. Armstrong Atlantic State University has developed creative and effective strategies for addressing the "support service crisis." These strategies and their implementation will be discussed in this presentation.

ADEC.edu: A Hybrid Network Serving Rural and Remote Learners

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS041

Kevin Gamble, Associate Director-National eXtension Initiative, North Carolina State University

Valorie F. McAlpin, Director of the Center for Teaching and Learning, University of North Carolina Charlotte

Randy Ross, Tribal College IT and Applications Coordinator, University of Nebraska

ADEC has addressed the technological and pedagogical issues surrounding the deployment and utilization of a satellite-based IP network to serve the educational needs of remote learners. We will share performance observations and quality-of-service metrics as well as our preliminary research findings on the effectiveness of various educational media.

Administrative ASP Software Services: An Early Adopter's Case History

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS044

Robert A. Moldoff, General Manager, PowerCAMPUS, SunGard Higher Education

Darrell Webb, Director, Information Technology, Grace University

Institutions with limited budgets and/or small IS departments can now "rent" their mission-critical administrative and student information system software from Application Service Providers (ASPs). ABT and its first ASP client partner, Grace University, will present a comprehensive case history that includes business objectives, technology issues, and project-management experience from both the software provider and client institution/user perspectives.

An E-Learning Essential IT Skills Course

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS071

Gene L. Lewis, Assistant Professor, College of Business, Colorado State University

The College of Business at Colorado State University has designed and implemented an e-learning and assessment Essential IT Skills classroom and on-line model that provides consistent delivery with reduced costs. This course covers basic IT concepts, operating environments, the Internet, word processing, spreadsheets, presentation graphics, and databases.

ASmallFootprint: A Product of New Partnerships and Collaborations

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS088

Barbara E. McMullen, Dean of Online Learning, Monroe College

ASmallFootprint hallmarks a suite of products and services developed at Marist College as a result of a strategy that includes working with industry to leverage technology and expertise. ASmallFootprint is an Internet radio delivery system that includes creation and management of content, hosting services, delivery, and consulting.

Postconference Resource

B.S. Dental Hygiene Completion Program Online: An Innovative Approach

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS073

W. Gail Barnes, Program Director and Associate Professor, Massachusetts College of Pharmacy & Health Sciences

Karen D. King, B.S. Completion Program Director, Department of Dental Hygiene, East Tennessee State University

A baccalaureate completion program using an online delivery method is available to graduates who hold an associate degree or certificate indental hygiene. The objective is to provide quality education to students who require nontraditional teaching and learning strategies.Technical and procedural operations will be addressed.

Becoming Self-Directed: Strategies for Distance Learners

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS063

Katherine S. Cennamo, Associate Professor, Virginia Tech

John Ross, Instructional Technology Specialist, AEL, Inc.

Courses delivered through distance education often have a high attrition rate, in part, because success is dependent on students' abilities to direct their own learning efforts. We outline strategies that can be incorporated into Web-based courses to facilitate self-directed learning and illustrate their application in an online course.

Beyond Access: Supporting Scientific Inquiry in a Virtual Museum

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS010

Katherine S. Cennamo, Associate Professor, Virginia Tech

Susan Eriksson, Associate Professor, Virginia Tech

The Virginia Tech Museum of Natural History wanted to do more than provide virtual access to their collections. They wanted to provide opportunities to learn about and conduct scientific inquiry on objects at a distance. This presentation will illustrate how museum Web sites support scientific inquiry with numerous examples.

Building a Balanced Scorecard

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS007

William Kiehl, Director, Business Initiatives, Information & Access Technology Svcs, University of Missouri

Edward G. Mahon, Vice President Information Services/CIO, Kent State University

The balanced scorecard will provide an at-a-glance review of your organization's performance and will have a direct link to the goals and objectives of strategic plans. This session provides a road map for developing a balanced scorecard for an IT organization.

Building a Collaborative Model to Integrate Technology into the Classroom

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS020

Jeanne Vilberg, Instructor, Clarion University of Pennsylvania

Three Western Pennsylvania State System of Higher Education universities are developing nine technology-rich online modules incorporating International Society for Technology in Education standards to support and improve teaching and learning in teacher education through a collaborative grant program.

Building a New Grants Management System at The University of Chicago

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS083

Bernard Durfee, Consultant, Interactive Business Solutions, Inc.

Michael Fary, Enterprise Data Architect, University of Chicago

David Thomas, Assistant Director, NSIT/Research Administration Information Services, University of Chicago

The University of Chicago needed to replace an aging grants management system built in a Model 204 environment on the mainframe. Learn how the university worked with a development and consulting company to build an Enterprise Java-based system using an Oracle database.

Capitalizing on the Disruptive Technology: Computer Literacy for Musicians

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS085

Anthony Paul De Ritis, Chair, Multimedia Studies, Northeastern University

E-learning is the disruptive technology that threatens the bricks-and-mortar institutional model. The Internet promises enhanced quality of education, cost-savings, avoidance of physical space limitations and increased returns on investment. MUS 1171: Computer Literacy for Musicians is a course required by freshman music majors at Northeastern University. This session describes the development of content and design for a hybrid course, and how it may achieve increased access to computer labs, cost re-allocation, and most importantly, enhanced learning.

Chief Academic Officers and Web-Delivered Curricula: Examining Perceptions

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS009

William Withers, Department Chair, Communication Arts, Wartburg College

Some higher education leaders appear reluctant to move their academic enterprises from a stage of awareness and information gathering to one of collaboration and development of Web-based curriculum delivery. Meanwhile, other education providers continue to lead this effort and further fragment a higher education market that many believe is on the verge of major declines in enrollment. This study investigated the perceptions of private higher education administrators, at the vice presidential or provost rank, concerning Web-based education.

Click to Complete the Process

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS084

Vivian Joyner, Associate VP - Human Resources, Milwaukee Area Technical College

Mark Trask, District Director, Technology Servivces, Edison College

Milwaukee Area Technical College has implemented a new, Web-based process for filling faculty and staff vacancies. This new approach uses innovative process-mapping software and our existing e-mail system for automatic process alerts. Our presentation will demonstrate the new Web process that answers the important question: "Where is that requisition?"

Collaborative Virtual Environments for Education

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS045

John Kelso, Senior Research Associate, Virginia Tech

Todd Ogle, Research Associate, Virginia Tech

The objective of this project was to create a collaborative virtual environment between the Virginia Tech CAVE and two high schools in Virginia. This presentation will demonstrate the freely available technology and describe how interested organizations can get involved in this innovative new way to collaborate in virtual environments.

Communicating and Managing Outages and Alerts to the Campus Community

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS057

Carla Birckelbaw, Director, Computer Infrastructure Support Services, Illinois State University

David Greenfield, Director, Student Technology, Illinois State University

David B. Williams, Emeritus Professor of Music and Arts Technology, Illinois State University

Is it up? Is it down? Our users want to know when they are unable to receive a critical service due to a computer problem. In response, Illinois State University has developed a system utilizing different delivery systems to relay the message. This session will examine the procedures as well as the elements involved for both proactive and reactive communication.

Creating and Delivering Video Streamed Library Orientation on the Web

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS046

Karmen N.T. Crowther, Business Librarian, The University of Tennessee

Alan Wallace, Education Librarian, The University of Tennessee

Despite widespread application for training and orientation in many settings, video streaming has seen little use in libraries. Learn how the University of Tennessee Libraries have been experimenting with this Web-based technology and how video streaming can be done on a limited budget with minimal equipment.

Defining Internet Portals: Sharpening the Focus

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS079

Ali Jafari, Founder & Chief Architect Officer (CAO), Epsilen, LLC

Mark C. Sheehan, ECAR Fellow, EDUCAUSE

The definition of a portal is expanding as portals emerge for personal digital assistants, pocket PCs, and telephones using text and voice. But we also find that many purported portals are merely Web sites. The presenters will clarify the term and share the results of our surveys about the public's perception of what a portal is.

Design and Implementation of Smart Classrooms for the Social Sciences

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS075

Charles James, Director of Learning Resource Center, Bluegrass Community and Technical College

This case study defines and describes the collaborative development of an effective "smart" classroom between history and geography and faculty and personnel of the Learning Resource Center at Lexington Community College. The collaboration and methodologies established between faculty and technology support personnel now serve as a model for "smart" classroom development.

Developing a Data Warehouse: Processes, Outcomes, and Unforeseen Challenges and Opportunities

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS095

Todd L. Chmielewski, Research Associate, DePaul University

Russell Patterson, Sr. Instructional Technology Analyst, DePaul University

After obtaining a new enterprise transactional system, DePaul faced many challenges including data stored in different operational systems, in a variety of formats and platforms, and under the control of different data stewards. Our presentation will discuss the implementation of a data warehouse that deals with these problems, while allowing data users access to a common set of data.

Developing a University IT Certification Program

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS060

Ken Graetz, Director, Teaching, Learning, and Technology Services, Winona State University

James D. Robinson, Professor of Communication, University of Dayton

Thomas D. Skill, Associate Provost & CIO, University of Dayton

Jeanine W. Turner, Associate Professor, McDonough School of Business, Georgetown University

The University of Dayton has created an Internet-based certification program designed to provide career readiness skills. Students must create an electronic portfolio demonstrating their competence in a variety of software applications as well as their information search and evaluation skills. This presentation will demonstrate the training program, student project portfolios, and online testing materials.

Developing Online Courses at a Distance Using H.323

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS016

Miriam E. Guthrie, Coordinator, Special Initiatives and Outreach, Virginia Tech

Mark Raby, Associate Director, Institute for Distance and Distributed Learning, Virginia Tech

This session focuses on H.323 collaborative use by geographically separated faculty, course development teams, and program managers creating a new online Masters of Information Technology degree. This system has proven valuable and cost effective, permitting parties to meet deadlines, reduce development time, save money, and deliver the content in a timely fashion.

Digital Delivery to the Desktop: Documents at a Click

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS050

Ulrike Dieterle, Outreach/Distance Coordinator, University of Wisconsin-Madison

The Health Sciences Libraries, University of Wisconsin-Madison, offer an attractive alternative to traditional forms of document delivery. Based on high-speed transfer, Web-based access and reliable service, Library Express provides digital document delivery to the desktops of faculty, staff, and students. The presentation will outline the critical components in planning and implementing this service, the promotional techniques used to market it, and the continued attention to quality control and customer satisfaction.

Enhancing Community with E-Education

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS092

Linda Bruenjes, Chair, CIS/Director of the Fuss Technology for Learning Center, Lasell College

Deborah Gelch, CIO, Lasell College

Lasell College has increased the flow of ideas and information through the implementation of an integrated online Web portal course management and administrative system. This network has strengthened the culture of Lasell through improved educational tools in and outside the classroom while linking students, faculty, and staff by means of seamless communication. Of particular interest is the positive relationship fostered by this system between Lasell College's traditional aged program and its retirement residential educational institution, Lasell Village.

Evolution of the Integrated Medical Curriculum at Case Western Reserve University

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS064

Aisha A. Bhatti, School of Medicine Web Administrator, Case Western Reserve University

Thomas M. Nosek, Professor of Physiology and Biophysics, Case Western Reserve University

David M. Pilasky, Director of Administrative Computing, Case Western Reserve University

The e-curriculum comprises the faculty-provided course material for all 4 years of the medical curriculum. It has evolved from 6,000 printed pages in 1993 to over 2 Gbytes on a Web server today. The e-curriculum integrates the latest technology, features rich multimedia, and enhances the teaching and learning experience.

Postconference Resource

Facilitating Faculty-Student Web-Based Communication

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS059

Melaine C. Kenyon, Associate Director for Instructional Technology, Buffalo State College

Constructive faculty-student communication can minimize faculty workload. The challenge lies in training faculty to take advantage of technology to interact with their students in a Web-based environment. Our presentation will provide a comprehensive overview of how each institution is working to ensure that Web-based tools enhance, not inhibit, communication.

Finding Web Content More Effectively via New XML Standards for Portal Channels

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS082

Debra Rundle, Senior Enterprise Analyst, Educational Testing Service

Today we can locate Web content more effectively by organizing hyperlinks into portal channels and classifying each channel using higher education standardized vocabularies, such as the Library of Congress subject headings. These vocabularies can now be assigned to channels by using an enhancement to the XML channel standard, Rich Site Summary (RSS).

From a Sow's Ear to a Silk Purse: IT Gets Respect

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS001

Mary M. Doyle, Vice Chancellor for Information Technology, University of California, Santa Cruz

Lavon R. Frazier, CRM / LMS / ERP Consultant, LL Consulting Group

With 7/24 support becoming routine, customer service support must be a primary goal of the IT unit. This presentation will describe how one IT unit revolutionized a poor customer service reputation by collaborating with the university community, initiating a customer service awareness program, and building a management team focused on customer needs.

Getting Wired for Wireless: Extending Your Network, Expanding Your Reach

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS086

Nathan Byrer, Technology Director, Indiana University-Purdue University Indianapolis

Renee Jackson, Director of Information Systems, Indiana University-Purdue University Indianapolis

We will review the planning, creation, and use of wireless technology in campus initiatives based on our campus wireless implementations and partnership. Our presentation will include hardware considerations, supplier considerations, site surveys, suggested technology uses, campus network planning, future network additions, and justification of such a new technology.

Graduate Seminars: Classroom to Web, and Back Again

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS068

Andrea Sledge, Associate Professor, Central Washington University

Critical thinking, substantive discussion, and intellectual curiosity are goals in graduate seminars. Classroom teachers often find it difficult to focus on pursuing ideas, rather than on applications to teaching/learning. Blackboard 5.0 and problem-based-learning combine to bring collaborative learning and the seminar experience to the Web in "Psychology of Reading."

Handheld Computers in the Classroom: Revolution at Hand

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS015

Susan Patterson, Teacher Trainer, Tuscaloosa City Schools

Beverly B. Ray, Professor, Idaho State University

Hand held computers, such as Palm Pilots, have the potential to revolutionize the K-12 classroom. This session will cover major features of various hand held devices, including their use as gradebooks, information gathering and collection devices, and communication devices. An overview of available educational software will be given as well.

How Much Use Would a Usability Lab Have If a Usability Lab Did Have Use?

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS081

William H. Flowers, Director of Web Development, University of Richmond

We all want to give a user the information they need in an intuitive, easy-to-navigate manner. But when push comes to shove, is it worth the time and expense to set up a usability lab and build in usability testing as part of the Web site development cycle? We believe this is worthwhile and will share our experiences with this important issue.

ICT in Norwegian Society and Education: Strategies, Plans, and Implementation

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS066

Hanna Marit Jahr, Director General, Norwegian Ministry of Education

Fred-Arne Odegaard, Deputy Director General, Ministry of Gov Administration and Reform

Norway, as other countries, needs an educational system that prepares today's students for life, work, and society in 2015 and beyond. A vision of cybereducation is needed for a society with increased flow of information associated with more autonomous learning environments, environments rich with ICT and people that support student learning. This is a presentation of national ICT strategies for Norway, including eNorway, new educational strategies, new curricula, new ICT-plans, the implementation of the plans, and examples.

IMAGES Project: Aggregating Campus-Wide Metadata in the University of Minnesota Libraries

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS052

Rebecca Moss, Coordinator of Visual Resources Center, University of Minnesota

Charles Thomas, Digital Projects Coordinator, University of Minnesota

The University of Minnesota Libraries is building a local metadata aggregator to aid in the discovery of digital images across departments on campus. This project involves creating standards and an architecture for local and national interoperability. We will explain the initiative and its context, challenges, and potential impact.

Implementing Ubiquitous Computing at Seton Hall University

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS035

Don Carter, Director, TLT Center, Seton Hall University

Stephen G. Landry, Chief Information Officer, Seton Hall University

Lynne Rogerson, Director, IT Budget Office, Seton Hall University

Heather Stewart, Director, Academic Technology Services, New York University

Bernd Walter, Executive Director, IT Services, Seton Hall University

Seton Hall University is in the fifth year of implementing ubiquitous computing by providing state-of-the-art laptop computers to all students. This presentation will discuss why Seton Hall adopted ubiquitous computing, how it was successfully implemented, how the program was funded, and the impact on the campus learning environment.

Implementing Wireless on Campus: A Collaboration

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS042

Timothy J. Foley, Director, client Computing & Library Services, Lehigh University

Leila C. Lyons, Director, IT User Services, University of Delaware

Elizabeth Mackenzie, CITA III, University of Delaware

The University of Delaware and Lehigh University are piloting wireless networks to enhance their existing comprehensive wired networks and add value to academic and research programs. Implementation of these wireless networks introduces several security and support issues. This paper will discuss these issues and the solutions Delaware and Lehigh Universities have found.

In the Meantime: Maintaining an Information System Development Culture

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS098

Jeff Davault, Associate Director of IT, Office of Admissions and Records, Texas A&M University

Larry G. Malota, Associate Director & Technical Lead, Enterprise Information Systems, Texas A&M University

Monique L. Snowden, Associate Provost for Enrollment Management, Fielding Graduate University

Texas A&M University's Student Information Management System (SIMS) hassupported student and academic services for more than a decade.Arguably, emerging technologies render the customization of "older"information systems unexciting or retrograde. This presentationillustrates that the evolution of SIMS has strengthened the "old" whilechallenging the viability of the "new."

Innovative Online Training: Integrating Vicarious Learning

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS047

Mark J. Luetzelschwab, VP, Higher Ed Holdings

What happens when participants learn from those who have gone before them? Traditional training repeats content in multiple sessions and participants pose similar questions. An innovative interface design combined with staggered enrollment helps Online Teacher Reading Academy participants learn from the content-focused interactions between previous participants and the expert trainers.

Integrating Wireless Technology in the Preparation of Future Teachers

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS087

Charles J. Ansorge, Professor, University of Nebraska - Lincoln

Preparing future teachers to use emerging technologies effectively is a challenge to colleges of education. Results of a study in which prospective teachers and instructors were observed using wireless laptop computers to learn effective models for integrating wireless technology in the teaching and learning process will be reported.

Interactive Virtual Reference Desk: Online Research Support

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS034

Brenda Burk, Archivist, University Library, Indiana University-Purdue University Indianapolis

Michelle Fiander, Manager, 24x7 Web Reference Center, Library Systems & Services, L.L.C.

Martha McCormick, Assistant Librarian, Indiana University-Purdue University Indianapolis

This poster session will report on the development, beta-testing, and deployment of an Interactive Virtual Reference Desk (VRD) for online research support at Indiana University/Purdue University's Indianapolis University Library. The VRD employs web contact center software, which takes advantage of chat, voice, and co-browsing of Web pages technologies.

Journal Article Access and the Library Web: From Frustration to Integration

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS051

Terry W. Brandsma, IT Librarian, University of North Carolina Greensboro

With the growth of electronic journals during the past few years, libraries have been struggling with issues on how to provide easy access to journal articles. UNC Greensboro's new journal searching service, Journal Finder, provides unmediated access to full-text print and electronic journals, document delivery, and a regional union list.

Just-in-Time Teaching: The World Wide Web as a Vehicle to Promote Active Learning

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS093

Andrew D. Gavrin, Associate Professor of Physics, Indiana University-Purdue University Indianapolis

Kathleen A. Marrs, Assistant Professor of Biology, Indiana University-Purdue University Indianapolis

Jeff Watt, Associate Professor of Mathematics, Indiana University-Purdue University Indianapolis

IUPUI has developed a successful teaching and learning strategy called Just-in-Time Teaching (JiTT). JiTT uses the World Wide Web to establish a feedback loop between professor and student that we have found to increase conceptual understanding and student retention and to promote active learning. We will demonstrate how JiTT works in a large lecture hall setting.

Just-in-Time Training Using RealMedia

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS062

Kevin J.T. Creamer, Director, Center for Teaching, Learning, & Technology, University of Richmond

Supporting users with multimedia training does not have to be expensive or time consuming. In anticipation of an upgrade to our administrative system, the University of Richmond quickly and easily created streaming video presentations that viewers watched using a free copy of RealPlayer. In this session, we will show you how this was accomplished.

Leadership in the Merged Organization: Multiple Views from Within

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS049

Virginia Papandrea, Doctoral Candidate, University at Albany, SUNY

What kind of leaders are needed in merged library and computing organizations? To what extent do the views of library and computing staff differ from each other and from those of top administrators? This presentation discusses leadership issues as revealed in a study of library/computing mergers at four colleges.

Lessons Learned: The Best and Worst of the Consultant-Facilitated IT Reorganization Process

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS006

Thomas S. Danford, Chief Information Officer, Tennessee Board of Regents

John O. Geiger, Former Provost and Senior Vice President, University of Dayton

Tim Harrington, Assistant CIO, IT Infrastructure, University of Dayton

Thomas D. Skill, Associate Provost & CIO, University of Dayton

Keith A. Weber, Chief Information Officer, College of Mount Saint Joseph

Successful IT reorganization efforts extend far beyond the revised organization chart. The complexity of such a task often requires the help of external consultants to define, negotiate, and implement rapid and widespread change. This session will provide a process review and critique of a recent 14-month consultant-facilitated IT reorganization project at the University of Dayton. Key topics will include developing an RFP, selecting a consultant, negotiating price and deliverables, monitoring and leveraging on-site consultants, structuring data collection and analysis, managing and communicating recommendations, building and sustaining institution-wide consensus, and defining and funding an implementation strategy.

Library/IT Collaborative: A Joint Venture of the Office of Information Technology and the UTA Libraries

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS054

James Stewart, Director of Client Services, The University of Texas at Arlington

Thomas L. Wilding, Director of Libraries, The University of Texas at Arlington

The Director of Libraries' vision was to transform 6,500 square feet of carrels and office space into a dynamic, student-friendly environment. Learn how IT and library staff provided state-of- the-art workstations, informal seating, a centralized Help Desk, and a coffee bar where students relax as they access library and Internet resources.

Making It Up as We Go: Collaboration Between the Library and Central University Information Services to Provide IT Support in an Academic Medical Center

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS043

Jane Blumenthal, Director, Health Sciences Libraries, University of Michigan-Ann Arbor

Ardoth A. Hassler, NSF Sr IT Advisor/Assoc VP Univ Info Scvs, Georgetown University

During the past year the medical library and university information services worked together to facilitate the transition to a new collaborative support structure that works across organizational and campus lines. Our presentation will detail the planning and deployment of the new model, discuss problems encountered, and outline factors that contributed to its success.

Postconference Resource

Managing Computer Technology for Instruction, Research, and Administration: An Online Course Using Digital Dashboard, Web InfoFinder, and a Wide Range of Searching, Retrieving, and Data Mining Tools

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS089

Reynolds Ferrante, Professor, Graduate School of Education and Human Development, The George Washington University

Sondra K. Patrick, Professor and Program Director, Graduate School of Education and Human Dvlpt, The George Washington University

Through online demonstrations and interactive discussions, this poster session will provide participants with practical, up-to-date strategies for locating, evaluating, and using Internet information for instruction, research, and administrative decision making. Session attendees will learn about Internet search engines, Microsoft's Digital Dashboard, new data mining tools, and how to select and evaluate software and hardware.

Messaging Infrastructure Renovations and New Demands

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS024

Rick Jackson, Manager, Messaging, Indiana University System

Jim Kippenbrock, Manager, Local Support Provider Services, Indiana University-Purdue University Indianapolis

Beth Norzinskay, User Support Specialist, Indiana University

Indiana University renovated Exchange and Unix/IMAP-based messaging services without creating support burdens, and facilitates design of a single forest Microsoft Active Directory structure for the entire university. Reliance on departmental support in planning, development, and testing resulted in improved quality of services while migrating to new technologies.

Multiple Delivery Methods Yield Data Warehouse Satisfaction

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS096

Richard S. John, Director, Administrative Applications, Virginia Commonwealth University

Virginia Commonwealth University has developed an extensive data warehouse to guide faculty and staff through a maze of data to actual information. A key strategy is to provide multiple methods to deliver information that is tailored to particular user's needs. This poster session will describe the methods used and their appropriate timing.

Object-Oriented Dynamic Web Design: Making Something Out of Nothing

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS037

Simon A. Kissler, Executive Director, Indiana Higher Education Telecommunication System (IHETS)

William C. Klein, Web Systems Administrator, EIS, Valparaiso University

Object-oriented dynamic Web design creates an environment where theinformation can be updated without HTML experience or HTML editors. Thisdesign eliminates data duplication, leading to more accurate and faster published information. We show how to use this technique for event calendars and document archives.

Partners Revolutionizing Student Financial Services

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS032

Robert Burke, President, Folderwave, Inc.

Rita R. Owens, Associate Academic Vice President for Technology, Boston College

Boston College Student Services and IT have partnered with FolderWave to radically change the way financial aid is processed and technology applications are developed and deployed. A document management system, piloted in spring 2001, will be fully implemented this academic year. Its elimination of the paper process will result in improved financial aid decisions and provide exceptional service to parents and students. For Boston College, this project has brought together new Web technologies and integration tools as well as the use of an application service provider model and business outsourcing.

Portal Technology: How You Get to Your Stuff Is as Important as Your Stuff

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS091

Sara Connor, Dean, Enrollment Services/Graduate Studies, Armstrong Atlantic State University

Lucretia Parham, Assistant Professor, Armstrong Atlantic State University

AASU has developed a gateway or portal product to enhance its Web presence. This portal will allow students, staff, and faculty to customize the interface to their information on the system. It represents a single sign on using a common access protocol. The development of the portal represents a shift in the perception of the Web site from a tactical to a strategic investment strategy.

Refining the Equation: Face-to-Face and Distance Workgroups

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS011

Robert W. Cavenagh, Assoc. Prof. of Art and Art History, Dickinson College

Our exploration of techniques for improving collaboration in distance education and face-to-face learning indicates positive results. We have concluded that appropriate instructional and facilities design increases intellectual and interpersonal communication between learners. Specific methods will be presented for improving electronic classrooms and learning centers and for fine-tuning course design.

Resource Sharing: Same ERP, Similar Needs

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS030

Susan Brooker-Gross, Director for Policy and Communications, Virginia Tech

Diane J. Graves, University Librarian & Professor; Chair, Faculty Senate, Trinity University

Kathryn Joan Monday, Vice President for Information Services, University of Richmond

Thirteen schools in the mid-Atlantic region are collaborating to help deal with resource issues related to supporting our common ERP, SCT's Banner. Because we perform many of the same tasks and deliver similar services we determined that we could benefit from sharing our efforts and pooling our resources.

Role-Playing as a Technique for Training Students in the Use of Digital Libraries

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS019

Tanya Shkolnikov, Senior Assistant Librarian, Stony Brook University

This presentation will discuss the benefits of a highly motivational and dynamic method of active learning for adults via role-playing. The poster session will focus on some theoretical findings, design of different stages, the instructor's role and examples of role-playing simulations in teaching various aspects of the access to digital libraries during the training sessions in a class and online.

Service Level Agreements: A Tool to Measure Success

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS029

June C. Szymanski, Associate CIO, Information Technology & Services, Syracuse University

A service level agreement between a university's IT organization and its clients is an essential productivity tool. Identifying core services is not only a revealing exercise, but one that results in deliverables used to measure success. Explore Syracuse University's model and learn how to implement an effective SLA.

Student Assistants Facilitate Faculty Use of Technology for Teaching

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS017

Carol A. Dwyer, Senior Instructional Designer, The Pennsylvania State University

Penn State is reaching the next wave of faculty through a program that pairs technically skilled students with faculty who have expressed eagerness to begin using basic technology tools for teaching. This low-cost program provides consulting experience for students and one-on-one support to faculty in their offices while at their own computers.

Student Technical Training: Focused Technical Training for Student IT Employment at the University of Wisconsin-Madison

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS061

Bill Zimmerman, Repair and Desktop Support Manager, University of Wisconsin-Madison

Technical training for student IT employment at the UW-Madison prepares students to be employed in technical support positions through participation in an 80-hour training program. This presentation will provide information on the background, planning, and implementation of this successful program at U W-Madison.

Supporting Portals: Courseware Support and Records Management Challenges

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS039

Samuel A. DiGangi, Associate Vice President, Arizona State University

Angel Jannasch-Pennell, Assistant Vice President, Applied Learning Technologies Institute, Arizona State University

Jeremy Rowe, Executive Associate Director, School of Computing and Informatics, Arizona State University

Once the decision to develop and implement a portal has been made, a number of important design issues must be addressed. Many presentations address business strategies and technical design, but issues of user training and support, impact of portals, and database design on university records have rarely been addressed.

Sustainable Innovation in Library Web Sites

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS053

Jennifer Reiswig, Electronic Services Librarian, Biomedical Library, University of California, San Diego

Web redesign projects are labor and resource intensive. The University of California-San Diego Libraries spent two intense years "doing it right" to build a user-centered Web site. Our current challenge is moving from "project to program"--mainstreaming the operation while continuing to foster an environment of innovation.

Synchronous Communication Tools for Enhancing Online Learning

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS070

Miriam E. Guthrie, Coordinator, Special Initiatives and Outreach, Virginia Tech

Mark Raby, Associate Director, Institute for Distance and Distributed Learning, Virginia Tech

Sherri Guilliams Turner, Graduate Program Review, Virginia Tech

Gary Worley, Director for Digital Imaging, Virginia Tech

Virginia Tech's Institute for Distance and Distributed Learning (IDDL) devotes a great deal of effort to developing and delivering asynchronous online courses and programs. However, IDDL also supports a variety of synchronous communication tools to encourage interaction and enhance online learning. This poster session shows how this was accomplished through the use of the Central Symposium audiographics application.

Teaming to Win: Accomplishing Unit Goals Through Collaborative Partnerships

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS026

Sidney Morrison, Associate Provost/CIO, West Virginia University

Historically, the relationship between the service units of IT and their customers has been adversarial at best. At West Virginia University we set out to change this traditional environment by teaming up with the Student Affairs Department to create a win-win situation for both units. This collaborative partnership resulted in the creation of a joint-reporting unit, the Technology Support Center (TSC), with a mission to provide acquisition and repair services to both the students and the university. This relationship was severely tested last fall when the team was charged with providing Internet connections to incoming freshmen in the residence halls.

Technology Assessment: The Good, the Bad, the Ugly

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS058

William R. Vilberg, Associate Director, University of Miami

Presenters will discuss who, what, and when regarding the assessment of technology and technology issues, including needs, usage, technical support, training, and other issues.

The Business of Offering Customized Departmental Support Contracts

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS002

G. Morgan Watkins, Director, ITS User Services, University of Texas at Austin

With more than 60,000 students, faculty, and staff, customized computing support for departments at The University of Texas at Austin is a challenge. UT's central computing operations offers annual support contracts to departments and business units. Discover the options available to the UT community and how the system works.

The Computational Science Resource Community: An Online Repository of Computational Learning Objects

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS069

Jeff Sale, Educational Programmer, University of California, San Diego

Kris Stewart, Professor, Computer Science, San Diego State University

The explosion of instructional content on the Web creates an ever-greater challenge for educators to identify online learning objects to fit their lesson content. To meet this challenge, the Computational Science Resource Community serves as a friendly gateway to a large and growing repository of computational science online learning objects.

The Morning After: What to Do When You've Been Hacked or Attacked

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS028

John Bruggeman, Director of Information Systems, Hebrew Union College-Jewish Institute of Religion

Last summer HUC-JIR experienced a denial-of-service (DOS)-type attack. Learn what we had to do during and after the attack, what we did to track the attackers, and what tools are effective in tracking hackers and crackers. You will learn how DOS attacks are executed, other types of Internet attacks (SMURF, Trojan horse) and the typical profile of attackers.

Postconference Resource

The Richard A. Harvill Conference on Higher Education, 2002

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS090

Garry Forger, Development and Grant, The University of Arizona

The Richard A. Harvill Conference on Higher Education, "Developing a Sense of Place for Distance Education," will take place at the University of Arizona, January 24-27, 2002. The growth of e-learning has changed education radically, and this conference will look at issues around this change. This session will highlight the conference.

The Soul of a New Learning Systems Architecture

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS078

Jeffrey W. Merriman, Associate Director, OEIT, MIT

Building on the work of its research and outreach efforts, the Open Knowledge Initiative, funded by the Andrew W. Mellon Foundation, is assembling and defining an open-source, component-based learning management systems architecture and developing a reference LMS implementation in support of pedagogical tools development. This session will provide an overview of the OKI specification and design efforts.

The Usual Suspects: Explaining Success, Failure, and Outcomes in Instructional Technology Consortia

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS023

Dolores Brzycki, Assistant Dean, Indiana University of Pennsylvania

Mary Ann Cessna, Director, Center for Teaching Excellence, Indiana University of Pennsylvania

ADEPTT is a three-university IT consortium in western Pennsylvania that has partnered with Verizon and Microsoft. Our paper will examine reasons for its success in obtaining grants promoting the effective use of technology in teaching and learning, factors in its formation and maintenance, outcomes, and lessons for consortium building.

The Virtual Learning Network at South Dakota State University

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS013

Joshua Riedy, Chief Information Officer, University of North Dakota

Lisa Star, Director, Educational Technology Center, South Dakota State University

The Virtual Learning Network is a collaborative initiative at South Dakota State University focusing on lifelong learning, teaching, technology, and research. This project introduces innovative approaches to integrate traditional resources into new 21st-century opportunities and allow new learning environments to evolve.

Three Ways to Provide Remote Access: EZProxy, iPlanet and Apache

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS048

Sarah Jones, Information Architect, The University of Texas at Arlington

Mark McFarland, Associate Director for Digital Initiatives, University of Texas at Austin

James Stewart, Director of Client Services, The University of Texas at Arlington

Three solutions to providing remote access to library resources in the UT System libraries are described. The University of Texas at Austin provides remote access their own students and also for distance learning students enrolled via the UT Telecampus. Based on experiences, proposed changes are indicated.

To Choose a Portal: A Road Map for Selection

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS094

Elizabeth Reed Osika, Asst. Professor, Chicago State University

Douglas P. Sharp, Assistant Vice Chancellor, Information Technology, Purdue University Calumet

As the integration of a portal to facilitate single sign-on to a university's information resources becomes more mission critical, the challenge of selecting the most appropriate solution becomes paramount. In our university's efforts to select a portal solution, we have developed a methodology that should prove useful to any organization facing the same challenge.

Transforming Language Learning: The World Media and Culture Center

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS014

Diane W. Birckbichler, Director, Foreign Language Center, The Ohio State University

Galal L. Walker, Director, NEALRC, The Ohio State University

This session describes Ohio State's World Media and Culture Center, a state-of-the-art facility designed to capture and distribute non-English media to students in many locations. Participants will learn how this focus on world media, the humanistic use of technology, and a commitment to outreach transforms the learning of languages and cultures.

Tutoring Anytime Anyplace (TAAP): Online Tutoring in Equation-Intensive Courses

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS077

Ken Graetz, Director, Teaching, Learning, and Technology Services, Winona State University

Donald L. Jurick, Supervisor, MathSci Computer Learning Environment, University of Dayton

Jim Melko, Director-Office of Learning Assistance, University of Dayton

As demand continues to grow, institutions will need to find ways to deliver cost-effective, ubiquitous, and appealing tutoring services. This presentation will provide an overview and demonstration of the University of Dayton Tutoring Anytime Anyplace system, a Web application that delivers online tutoring in equation-intensive courses.

Understanding Dietetics and Nutrition Through the Computer

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS065

Carol A. Bell, Project Coordinator, Purdue University

William D. Evers, Professor, Foods & Nutrition, Purdue University

Using computer-based, interactive tools, dietetic students can now develop clinical reasoning and patient assessment strategies before they enter a clinical internship or accept a nutrition education position. These same tools are helping consumers learn critical thinking processes to better assess nutritional health claims they encounter in the media.

Usability in Design and Assessment: Taste Testing MERLOT

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS072

Gerard L. Hanley, Senior Director, Academic Technology Services / Executive Director, MERLOT, California State University, Office of the Chancellor

Melanie Wetzel, Research Associate, Center for Usability In Design and Assessment, California State University, Long Beach

Louis Zweier, Director, CSU Center for Distributed Learning, California State University, Office of the Chancellor

The CSU Long Beach Center for Usability in Design and Assessment (CUDA) provides usability services to improve the design and implementation of the MERLOT software. The role and outcomes of user testing, content analysis of communications, and task analyses within the MERLOT project will be presented.

User-Friendly Outcomes of a Technology Course for Classroom Teachers

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS067

Libby Hall, Associate Professor, The George Washington University

Examples of how a teacher applied the course requirements of "Enhancing Teaching Through Technology" to a secondary education classroom will be displayed to illustrate some of the "transfer of training" issues associated with the delivery of instructional technology courses. Implications for design and delivery activities will be addressed.

Using Rapid Deployment to Install Tivoli Management Environment

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS031

Patricia Driver, Director, Computing Operations, OIT, Duke University

Carl W. Ross, Senior Manager, IT, Duke University

The implementation of the Tivoli Management Environment (TME) at Duke University utilized IBM Global Services' new Rapid Deployment. This service enabled the installation and implementation of TME at a much lower cost and in a much shorter time frame than doing the installation from scratch. The keystone of Rapid Deployment is a set of "best practices" that have been collected from customer installations and included in scripts that expedite the installation process. This presentation will focus on the advantages of using the Rapid Deployment technique and the challenges in adapting a common set of rules to Duke's environment.

Virus Protection at DoIT: Implementing Antivirus protection for the Division of Information Technology at the University of Wisconsin-Madison

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS027

Klara Jelinkova, Asst VP, Shared Services and Infrastructure, Duke University

Bill Zimmerman, Repair and Desktop Support Manager, University of Wisconsin-Madison

The University of Wisconsin-Madison, Division of Information Technology, recently migrated from Lotus cc:Mail to Microsoft Outlook, with an unexpected side effect of increased virus exposure. Learn what we did to implement a division-wide virus protection system, its reception by DoIT staff, and how successful DoIT was with its implementation.

White Jackets and Mobility--Handhelds for Medical Students: Opportunities and Limitations

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS018

Laura S. Best, Student, Brody School of Medicine, East Carolina University

Susan Thornton, Technology Consultant, East Carolina University

The handheld computer has quickly gained acceptance in the medical field. Already, 20% of American physicians carry handheld computers. This poster session will address how medical schools are responding. What are the factors that promote or inhibit the use of handhelds? How can hardware, software selection, faculty development, and student training be addressed?

Winning the Recruitment and Retention Game with Fewer Resources

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS003

David W. Dodd, Vice President for Information Resources and CIO, Xavier University

High-quality information technologies and services can only be delivered by competent, dedicated staff. But recruitment and retention are difficult in today's market, especially when competing with private concerns with more money. There are proven ways to win at this game, particularly when you realize it isn't completely about money.

Wireless Laptop Checkout: Soup to Nuts

Monday, October 29, 2001
4:55 p.m. - 6:10 p.m. PS033

Kirk R. Kelly, Associate Director, ITS, University of Idaho

Chuck Lanham, Senior IT Director, University of Idaho

The University of Idaho Commons has become the center of campus life. It is where students eat, congregate, study, socialize, and conduct business. One of the key components of this program's success is the innovative application of wireless laptops. This presentation will detail the checkout process, forms, policies, risks, and required support.

Worcester Polytechnic Institute: A Strategic Plan for Network-enabled Applications

Tuesday, October 30, 2001
4:55 p.m. - 6:10 p.m. PS100

Thomas J. Lynch, III, Vice President for Information Technology and CIO, Worcester Polytechnic Institute

Sean O'Connor, Assistant Vice President, Information Security and Networking, Worcester Polytechnic Institute

Pennie Turgeon, Vice President for Information Technology and CIO, Clark University

This session will highlight the technical infrastructure that has enabled innovative uses of technology for both administrative and academic applications. Campus-wide infrastructure upgrades, wireless access, Internet2, media-streaming capabilities, and robust, Web-enabled support systems for faculty, staff, students, and alumni are just a few of the strategically planned and well-orchestrated improvements over the past two years.
Honorable Mention: 2001 EDUCAUSE Award for Excellence in Campus Networking