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A Balancing Act: How Clemson University Is Redefining Its Distributed Support Model to Address Customer Needs

Session Details

Wednesday, October 29, 2008
11:40 a.m. - 12:30 p.m.
Room W222B

Session Type: User Services
Content Level: Intermediate
Intended Audience: Campus administrators, Frontline technology practitioners, IT directors and managers

Speaker(s)

  • Brandon Hall, Director of Customer Support & Personal Computing, Clemson University
  • Carla Rathbone, Exec Director, Customer Relations & Learning Technologies, Clemson University
  • Session convener: Cathy O'Bryan, Director of User Services, University of Wisconsin-Madison

Abstract

This presentation will outline the approach and plan Clemson Computing and Information Technology established for deploying an enhanced distributed support model to address the diverse IT needs across the University. This model aligns central and local services to balance resources that will effectively and efficiently service our customer needs.

Available Resources