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CRM Adventures: Three Perspectives

Session Details

Thursday, October 30, 2008
2:20 p.m. - 3:10 p.m.
Room W224CD

Session Type: Enterprise Systems
Content Level: Intermediate
Intended Audience: Campus executives, Chief information/technology officers, IT directors and managers

Speaker(s)

  • Edward Kelty, Vice President/CIO of Information Services, Rio Salado College
  • Robert B. Luikart, CIO, College of Food, Agricultural, and Environmental Sciences, The Ohio State University
  • Sherri Yerk-Zwickl, Team Leader, Learning Technology, Lehigh University
  • Session convener: Tony Lovgren, IT Manager, Idaho State University

Abstract

Constituent and customer relationship management solutions are starting to make inroads in higher education. This panel discussion will bring together representatives from Rio Salado College, Ohio State University, and Lehigh University to talk about their CRM projects and share the benefits and pitfalls they have experienced with other organizations considering adopting a CRM solution.

Available Resources