Rightsizing Your Request Tracking System
Session Details
Wednesday, October 29, 2008
2:15 p.m. - 3:05 p.m.
Room W222B
2:15 p.m. - 3:05 p.m.
Room W222B
Session Type: User Services
Content Level: Intermediate
Intended Audience: Frontline technology practitioners, IT directors and managers
Speaker(s)
- Juli Haugen, Manager of the Help Desk, Bowdoin College
- Christopher M. Lundin, Director, Enterprise Help Services, Stanford University
- Jason Pelletier, Computer Lab Manager, Bowdoin College
- Anne Pinkowski, IT Applications Manager, Stanford University
- Session convener: Jean-Francois Van de Poel, Researcher - Virtual Campus Instructional Coordinator, Universite de Liege
Abstract
Stanford University and Bowdoin College recently made major improvements to their request tracking systems. Both used the same basic criterion for their selections, but ended up with very different products from two vendors. Learn how institution size, campus fit, supportability, and expense factor into such major decisions.
Available Resources
