Relationship Management: Stronger Partnerships to Inform IT Planning

Session Details

Wednesday, October 24, 2007
3:50 p.m. - 4:40 p.m.
Room 607

Session Type: Track 4

Speaker(s)

Michael Ferdinando, Account Manager, CIT Academic Technology Services and User Support, Cornell University
Nan McKenna, Director, Client Relations, Stanford University
Steven Winig, Internal Management Consultant and Special Assistant to the VP, MIT
Session convener: Dianna Sadlouskos, Principal, Sadlouskos Consulting Services

Abstract

Relationship management is a holistic approach to understanding customer IT needs that augments existing relationships between customers and IT service teams. The goals are to position central IT to understand customer priorities and to inform operational and strategic planning. This panel discussion will offer three institutions' approaches and the successes and challenges they face.

Available Resources

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More Information

For more information, see:

http://connect.educause.edu/library/abstract/RelationshipManageme/45390