Service Quality Assessments with Higher Education TechQual+

Session Details

Wednesday, October 24, 2007
2:15 p.m. - 3:05 p.m.
Willow B, 2nd Floor (Sheraton Hotel)

Session Type: Track 4

Speaker(s)

Timothy M. Chester, Vice Provost and Chief Information Officer, Pepperdine University
Fredrick Miller, Chief Information Officer, Furman University
Dennis A. Trinkle, Provost and Chief Academic Officer, Harrison College
Session convener: Shannon Burgin, CIO / Asst Vice Chancellor Academic Affairs, University of Tennessee at Martin

Abstract

The Higher Education TechQual+ Project is a nationwide effort to develop a standardized approach to outcomes-based, service-quality assessments. The instrument is delivered through the Web, shielding participants from the complexities of survey research. The presentation will cover project history, the instrument, and assessment and reporting functionality, as well as case studies of its use at several institutions.

Available Resources

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More Information

For more information, see:

http://connect.educause.edu/library/abstract/ServiceQualityAssess/45386