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Session Type: Track 4
Changes to complex systems require careful planning and coordination to ensure additional incidents are not created in the production environment. This presentation will detail how Marquette University implemented ITIL-based change management to stabilize the infrastructure, gain visibility of work, and comply with financial audits.
For more information, see:
http://connect.educause.edu/library/abstract/ImprovingITGovernanc/45604
