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Session Type: Poster Session - Leadership
Even the most seasoned IT professional needs constant training. How do you instill the love of lifelong learning in nontechnical support staff, at the same time moving them along the continuum toward more confidence and skill in technology support and troubleshooting? Empower them to learn, then teach them to teach other.
For more information, see:
http://connect.educause.edu/library/abstract/NoTrainNoGainRetooli/45505
