Culture Change: What IT Takes to Create a Quality Customer Service Environment

Session Details

Speaker(s)

• Anne Scrivener Agee, Vice-Provost for Information Technology and Chief Information Officer, University of Massachusetts Boston
• Ann Genovese, Retired, George Mason University
• Kathleen H. Gillette, Director, Classroom Technologies, George Mason University
• Session convener: Sheri Lynn Prupis, Title Assistant Director of Administration & Educational Technologies, NJEDge.Net

Abstract

George Mason University has changed its IT culture to make providing quality customer service one of its highest priorities. This seminar will describe the IT Customer Service Standards Team, the programs introduced, our keys to success, and how the IT unit enabled a culture change.

• View Session Resources

More Information

For more information, see:

http://itucustomerservice.gmu.edu