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Very worthwhile. The best part is meeting people from other schools and sharing
ideas.

Management by Fact: Benchmarking University IT Services

Session Details

Thursday, October 21, 2004
4:55 p.m. - 6:10 p.m.
Exhibit Hall A, Table 53

Session Type: Poster Session - Management

Speaker(s)

  • Greg Anderson, Sr. Director, NSIT General Services, University of Chicago
  • Bill Clebsch, Executive Director IT, Stanford University

Abstract

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" for the Help Desk and broad balanced scorecard for IT services provide key data. Learn about the benchmark process, metrics, and operational results. See how they can change your IT management and culture.

Winner: 2004 EDUCAUSE Quarterly Contribution of the Year Award. Award sponsored by SunGard SCT, An EDUCAUSE Platinum Partner.
 
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