The conference consistently offers quality insights about many of the IT challenges and trends we are faced with in higher
education.

24 x 7 IT Service and Support

Session Details

Wednesday, October 20, 2004
11:40 a.m. - 12:30 p.m.
Meeting Room 201

Session Type: Track 6

Speaker(s)

Garland C. Elmore, Deputy Chief Information Officer and Dean, Indiana University-Purdue University Indianapolis
Sue B. Workman, Associate Vice President, Client Services and Support, Indiana University
Session convener: George Brophy, Chief Information Officer, University of Hartford

Abstract

Leveraging central and distributed resources, Indiana University extends 24 x 7 x 365 support to 115,000 faculty, staff, and students on all campuses. This ubiquitous environment includes the IU Knowledge Base; personal support via phone, chat, and e-mail; and a comprehensive Web site that provides access to services and thousands of pages of guided support.

Available Resources

View Session Resources

More Information

For more information, see:

http://uits.iu.edu/

EDUCAUSE Home Page | EDUCAUSE Annual Archive | Other Conferences and Educational Events


The conference consistently offers quality insights about many of the IT challenges and trends we are faced with in higher education.	24 x 7 IT Service and Support Session Details Wednesday, October 20, 2004 11:40 a.m. - 12:30 p.m. Meeting Room 201 Session Type: Track 6 Speaker(s) Garland C. Elmore, Deputy Chief Information Officer and Dean, Indiana University-Purdue University Indianapolis Sue B. Workman, Associate Vice President, Client Services and Support, Indiana University Session convener: George Brophy, Chief Information Officer, University of Hartford Abstract Leveraging central and distributed resources, Indiana University extends 24 x 7 x 365 support to 115,000 faculty, staff, and students on all campuses. This ubiquitous environment includes the IU Knowledge Base; personal support via phone, chat, and e-mail; and a comprehensive Web site that provides access to services and thousands of pages of guided support. Available Resources View Session Resources More Information For more information, see: http://uits.iu.edu/
	EDUCAUSE Home Page \| EDUCAUSE Annual Archive \| Other Conferences and Educational Events