Seminar 12A - Culture Change: What IT Takes to Create a Quality Customer Service Environment
PLEASE NOTE: Separate registration and fee are required to attend this seminar.

Session Details

Speaker(s)

• Anne Agee, Vice Provost and CIO for IT, University of Massachusetts Boston
• Ann Genovese, Retired, George Mason University
• Kathleen H. Gillette, Director, Classroom Technologies, George Mason University
• Session convener: Allan R. Jones, Director, Information Technology Services, South Dakota State University

Abstract

George Mason University has changed its IT culture to make providing quality customer service one of its highest priorities. This interactive seminar will describe the ITU Customer Service Standards Team, the programs introduced, our keys to success, and how the ITU enabled culture change.