| 1. | Will there be computers with Internet access at the conference? |
| | Computers from multiple vendors will be available for use by attendees in the E Concourse area on the Lobby Level of the Convention Center. These kiosks will also provide up-to-date information about the conference. A number of computers in this area will also be connected to printers for attendee use. Please limit time on the print stations to 5 minutes so that everyone can have access. |
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| 2. | When will the kiosks in the convention center be available? |
| | The kiosks, laptop tables, and wireless access will be available starting early morning Monday, November 2nd through approximately 10:00 a.m. on Friday, November 6th.
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| 3. | Will printers be available for attendee use? |
| | A number of computers on the lobby level of the convention center will be connected to printers for attendee use. Please limit time on these stations to 5 minutes so that everyone can have access. |
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| 4. | Can I connect my laptop to the Internet from the conference? |
| | EDUCAUSE is providing wireless access throughout the convention center meeting space. You can access it using the SSID EDUCAUSEAIR. |
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| 5. | If I am bringing my own computer, what steps should I take before I arrive at the conference? |
| | Make sure your virus detection software is up to date.
Make sure your computer has the latest software patches installed.
Understand that connections to the Internet will be on a public network with many different users and computing platforms. Some of those systems may be infected with undesirable worms and viruses.
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| 6. | What steps has EDUCAUSE taken to protect the conference network? |
| | Network traffic in the convention center will be separated onto different networks to help isolate any potential problems.
Some network ports and services known to be used by potentially dangerous applications will be blocked to keep these applications from infecting computers on the network. Blocking these ports may affect certain types of connections back to your campuses.
We reserve the right to deny network access to any machine that degrades overall network performance or attempts to spread viruses, worms, Trojan horses, and the like.
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| 7. | Will there be any ports/services blocked that could cause a problem with connecting to computers outside of the convention center? |
| | Yes. In an effort to reduce the potential of harmful applications propagating on the network, the following ports and services will be blocked.
Deny all ICMP
Deny Vulnerable Protocols on ports – 135,139,402,445,1434,4444
Deny UDP netbios
Deny UDP netbios-dgm
Deny TFTP
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| 8. | Will there be wireless networking at the conference? |
| | Wireless networking support is available in the Korbel Ballroom and all street level areas of the conference, including the meeting rooms, EDUCAUSE Central, and Lobbies D and F; however, due to the architectural structure of the Wells Fargo Theatre, wireless will be unavailable in this space. We apologize for any inconvenience.
Wireless networking support will be provided in limited common areas of the convention center. The network will be an open network with a name of EDUCAUSEAIR. If your computer is set up to look for a specific network name or SSID you may have to replace that name with EDUCAUSEAIR in your configuration. Please check with your local technology staff about how to configure your wireless connection before you come to the conference. Please respect the speaker and other attendees by refraining from using network devices, PDAs, and cellular telephones in the meeting rooms during sessions. |
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| 9. | My campus won't allow me to send e-mail through the campus server from an off-campus IP address. What is the SMTP server name for sending e-mail? |
| | EDUCAUSE will not be providing SMTP services at the 2009 annual conference. Though in previous years EDUCAUSE has configured such services, usage statistics show there was not enough use to warrant it. We urge attendees to speak with their IT support to find an alternate solution before coming to the conference. |
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| 10. | I am a track session speaker. What technology will be available for me? |
| | Each track session room will be equipped with a Windows-based machine. Microsoft Office 2007, Internet Explorer, Mozilla Firefox, Acrobat Reader, Real Player, Windows Media Player, and Apple QuickTime will be loaded on each of those machines. The computers will be connected to the Internet. If you plan to use the computer that we provide, you must stop by the Speaker Staging room where an identical computer system will be set up. We will help you transfer the presentation from your laptop, USB key, diskette, CD-ROM, or zip drive to enable you to use the supplied computer in the meeting room.
If you wish to use your own computer and connect to the Internet, you will need to connect it to the conference network via the RJ45 cable located near the podium. Your computer will need to be set up for DHCP. Additional instructions will be located at the podium and in the Speaker Staging room. Please make sure that you confirm that you can connect to the Internet with your laptop well in advance of your presentation. |
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| 11. | I am presenting a community showcase (formerly poster sessions). What technology will be available for me? |
| | Wireless connectivity will be available with an SSID of EDUCAUSEAIR. Your computer will need to be set up for DHCP. Additional instructions will be located on your table and in the Speaker Staging room. Please make sure that you confirm that you can connect to the Internet with your laptop well in advance of your presentation.
If you intend to demonstrate a higher bandwidth application for your poster session and require a hard Ethernet connection please notify us in advance so we can insure that a line is placed at your table. |
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| 12. | I am an exhibitor. What technology will be available for me? |
| | Exhibitor technology has its own set of Frequently Asked Questions, which can be accessed at the following URL:
http://net.educause.edu/e09/FrequentlyAskedQuestions/1021056 |
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| 13. | Whom should I contact if I have questions? |
| | If you have questions about EDUCAUSE 2009 technology before the conference, contact Justin James at jjames@educause.edu. During the conference, you can locate the nearest EDUCAUSE staff member, all of whom will be identified with a red EDUCAUSE staff ribbon. |
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