CAUSE 97 Tracks

Proceedings

Available papers are linked from their title in HTML format. Some of the papers are also available in Adobe Acrobat (PDF) format and RealAudio format. You can access all versions through the CAUSE Information Resources Library.

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CAUSE97 Webcasts of available General Sessions are also available.

Track 1

Innovations in Technology and Practices

Imaging on the Web, Carl Jacobson, Director, MIS, University of Delaware

Dancing With the Devil: Implementing a Statewide Web-Based Advising System, Larry Conrad, Director, AIS, Florida State University; Linda Thanasides, Associate Director/IRM-SSDS-Academic, University of South Florida

Internet Delivery of Instruction: Issues of Best Teaching Practice, Administrative Hurdles, and Old-Fashioned Politics, John Chizmar, Professor of Economics, Illinois State University; David B. Williams, Associate Dean, Research & Technology, Professor of Music, Illinois State University
Listen to this presentation in RealAudio (14.4k)

FormsNirvana: A Web -- and E-Mail-Based Workflow SystemMark P. McCahill, Manager, Application Systems/Programming, University of Minnesota/Twin Cities Western Governors University: Implementing the Vision, Jeffrey B. Edwards, Director of Marketing, Western Governors University

The Electronic Filing Cabinet: A Virtual Operating Environment for the Web, William Niebel, Programming/Systems Development Supervisor, Advanced Technology Group, University of Virginia

Securing IT Resources with Digital Certificates and LDAP, Kent Cearley, Director for Advanced Technology, and Lindsay Winsor, Director for Planning, Policy and Security, University of Colorado/Boulder

Implementation of a Reengineered Procurement Process at Duke University, Using Technology and Work Process Redesign, L. Annette Foster, IT Process Consultant, and Billy T. Herndon, Director, Application Services, Duke University

Track 2

Changes and Challenges in Staff Development and Training

Organizational Development That Works, John W. McCredie, Associate Vice Chancellor, Information Systems and Technology, and Barbara H. Morgan, Director, Strategic Technology Planning, University of California/Berkeley

Infusing a Culture of Client Service into an IT Organization, Ann F. Harbor, Director, Information Technology Strategic Planning and Administration, and James I. Penrod, Vice President for Information Systems and CIO, University of Memphis

Improve Morale and Reduce Stress -- Communicate!, Karen DeMauro, Director of Computing Services, Clarion University of Pennsylvania
Listen to this presentation in RealAudio (14.4k)

Creating a Tapestry: Weaving Technical and Managerial Skills, Kenneth J. Klingenstein, Director IT Services, and James K. Marshall, Associate Director, AMS/CNS, University of Colorado/Boulder

Human Resource Management Practices That Make a Difference, Susan Jurow, Executive Director, College and University Personnel Association

Development Dollars & Sense, Joanne M. Bessler, Assistant Director for User Services, University of Notre Dame

The Performance Preview -- Focusing on Developing Career Futures and Building Teams, Brian D. Voss, Director (Acting), Teaching & Learning Information Technology Division, University Information Technology Services, Indiana University

Managing with a Laugh, J. Richard Harris, Director, Computing & Telecommunications, Ohio State University/Newark Campus

Track 3

Distributed Computing and Network Technologies

Establishing Ubiquitous Electronic Communications in Education..., Richard Brown, Vice Chancellor, Administration and Finance, Ernest G. Marshburn, Associate Director, Computing and Information, and David Watkins, Associate Vice Chancellor, Academic Affairs, East Carolina University

The Reality of Residential Networking, Lida Miller, Student Computing Manager, Northwestern University

How to Build a Multimillion Dollar Network with No Money Down, Joseph D. Drees, Network Engineer, Raymond N. Gibson, Director of College Computing, and Connie J. Schaffer, Director, Client Services, University of Toledo

Doing It Quickly: Use of a Generic Web Application Platform for Rapid Deployment of New Services, Cara Fladd, StudentLink Project Coordinator, and John F. McCleary, Manager, Strategic Projects, University of California/San Diego

How to Catch Bad People Doing Bad Things: Network and Computer Security in Mobile, Distributed Environments, Kathleen Kimball, Computer Network and Information Security Officer, and Andrew Walls, CES Technology Coordinator, Pennsylvania State University
Listen to this presentation in RealAudio (14.4k)

Web Software Designed to Aid Course Execution and Enhance Student/Instructor Interaction, Peter P. Smith, Professor, Computer Science, Southern Utah University

Going Virtual: Lessons Learned, Joel L. Hartman, Vice Provost, Information Technology and Resources, University of Central Florida; Barbara Truman, Course Developer, Academic Affairs, University of Central Florida

Cost Accounting a Network -- A Case Study, Lawrence M. Levine, Director of Computing, and Elizabeth E. McClain, Director of Fiscal and Auxiliary Services, Dartmouth College

Track 4

Organizations and Alliances

Can We Talk? The Faculty and the CIO: Conversations About Communication, Carole A. Barone, Associate Vice Chancellor, Information Technology, and Lawrence B. Coleman, Professor and Past Faculty Senate Chair, University of California/Davis
Listen to this presentation in RealAudio (14.4k)

Merging Libraries and Computing: Institutional Decision-Making and Implementation, Arnold Hirshon, Vice Provost for Information Resources, Lehigh University

Seton Hall University's Strategic Alliances, Dennis Garbini, Associate Vice President, Business and Finance, and Stephen G. Landry, Assistant Provost for Information Management, Seton Hall University

The Collaboratory Project: Collaboration and Outreach, Gary Greenberg, Director of Information Technology Planning and Development, Morteza Rahimi, Vice President, Information Technology, and Patricia Widmayer, NSHEC Coordinator, Northwestern University

A Partnership Approach to Funding Research Computing, Donald F. McMullen, Director, Center for Innovative Computer Applications, Indiana University

The Transformation of Higher Education through Technology-Assisted Learning: Arizona Learning Systems, Doreen D. Dailey, President, Yavapai College; Jim Farmer, Senior Research Analyst, Systems Research, Inc.

Marriage, Brooklyn-Style: How the Library, the Faculty, and Administrative Computing Deliver Brooklyn College's Academic Computing Program, Barbra Buckner Higginbotham, Chief Librarian & Executive Director, Academic IT, Steve Little, Assistant Vice President for ITS, Mark Gold, Director of Computing Services, Howard Spivak, Director of Library Systems & Academic Computing, Patricia Hassett, Vice-President for Administration & Finance, and Donald Gerardi, Professor of History and Member Advisory Committee on Academic Computing, Brooklyn College/CUNY

Regional Consortiums: The Northwest Experience, Tom Aldrich, Director of Academic Computing, University of Puget Sound; Robert Gillespie, Executive Director, Northwest Academic Computing Consortium; Keiko Pitter, Chief Technology Officer, Willamette University

Track 5

Marketing Higher Education through Information Technology

Larger Scale Distance Learning Initiatives, Diane Vines, Chief Academic Officer, California Virtual University

Clarity: The Synergy of WWW Technology and Enterprise Application Systems, Allie R. Gentry, Associate Director, Center for Integrated Systems Technology, Susan M. Grotevant, Director, Center for Integrated Systems Technology, and Daniel P. Moloney, Associate Director, Center for Integrated Systems Technology, University of Minnesota/Twin Cities

The Idea of an Interactive University -- Using the Internet to Link the University to the Community, David A. Greenbaum, Director, The Interactive University Project, University of California/Berkeley

Partnering to Create a University Web Site, James L. Parker, Webmaster, Academic Computing and Information Systems, Vanderbilt University

Dear WWW: Managing Communication through the World Wide Web, Steve Faith, Senior Systems Engineer, Apple Computer; Ken Weiss, Technology Project Manager, University of California/Davis

Administrative Systems in the Virtual University: Best Practices, James H. Porter, Director, Systems Planning/Architecture, George Washington University; Terri Hedegaard, VP Online Programs, University of Phoenix; Terri Taylor Straut, Director, CU On-Line, University of Colorado at Denver
Listen to this presentation in RealAudio (14.4k)

The Indiana College Network: Information and Service for Distance Education Students via WWW, Nancy Millichap, Assistant Director for User and IS, Indiana Higher Education Telecommunication System

Implementing a 'Virtual Campus' through a Student Intranet, Alan W. McMeekin, Director, Information Technology Services, University of Southern Queensland

Track 6

Infusing a Culture of Customer Service

A Community Strategy for Customer Service: Creating Distributed Student Support in the Residential Environment, Jeff Merriman, Director, Residential Computing, Stanford University

Changing Our Focus: Creating a User-Centered Organization, Mary Molinaro, Team Leader, Young Library, University of Kentucky

Delivering 'Knock Your Socks Off' Service, Elizabeth A. Murphy, Consultant

From Apathetic to Energetic: How Our Student-Run Computer Lab Became Customer-Service Focused, Elizabeth A. Davies, Lab Training Supervisor, and Cynthia Shaw, Lab Training Supervisor, Bentley College

Technology with a Human Touch, Anna Hines, Assistant Director, Customer Technology Services, and Lynn Howell, Help Desk Coordinator, University of Texas/El Paso

Distribute the Work -- and the Resource: Syracuse University's Distributed Computing Environment, Susan B. Borel, Director, Information Systems, James R. Tompkins, Executive Director, Computing and Media Services, and June S. Winckelmann, Manager, Student Information Systems, Syracuse University

Taking Instruction to Where It Will Be Used: Tutoring Faculty in Their Offices, Eugene A. Engeldinger, Vice President for Academic Information Services, Carthage College; Michael G. Love, Head of Media Services, Carthage College

Reengineering Customer Assistance: The Good, the Bad, and the Ugly, Barbara Goguen, Manager, IT Help Desk, and William F. Hogue, Director, IT Support, MIT
Notes from this presentation (HTML format)

Track 7

Networked Information and Scholarly Communication

Is the End-User Now the Head of Collection Development? Distributed Computing Issues for Academic Libraries, Sharon R. Clayton, Assistant Librarian, Knox College

Readin', Writin', Arithmetic, and Information Competency: Adding a Basic Skills Component to a University's Curriculum, Lori Goetsch, Associate Director of Libraries, Public Services, University of Maryland; Paula T. Kaufman, Dean of Libraries, University of Tennessee/Knoxville

Global Conversations: New Horizons for Information Professionals and Students, Faye Vowell, Dean, School of Library and Information Management, and Roger Wyatt, Associate Professor, School of Library and Information Management, Emporia State University

BobCatPlus: The Design, Implementation and Introduction of a Z39.50 Web Catalog at New York University, Lucinda Covert-Vail, Director, Reference and Information Services, New York University

Managing a Collection of Electronic Information Resources, Ronald Fark, Head of Reference Department, and Lori Jargo, Reference/Collection Development Librarian, Brown University; Mary M. LaMarca, Assistant Director, Information Systems, Dartmouth College; Robert Brentrup, Director, Information Systems, Dartmouth College View the slides for this presentation (HTML format)

The Evolving Roles of Information Professionals in the Digital Age, Deborah Anderson, Librarian, Information Specialist, Rio Salado College; Janet Gesin, Director, Information Technology, Learning Services, Maricopa Community Colleges

Using an Extranet for Collaborative Learning: The Language OnLine Project, Todd D. Kelley, Associate Provost, St. Mary's College of Maryland; Laurie Melissa Vogelsang, Assistant Professor of German, Connecticut College

Technology Initiatives and Organizational Change: Higher Education in a Networked World, Joanne D. Eustis, Director of Planning and Program Review, and Gail McMillan, Director, Scholarly Communication Project, Virginia Tech

Track 8

Policies, Standards, Architectures, Strategies

The Role of IT Policy in the Information Profession, Susan K. Ferencz, Director of Policy and Planning, Information Technology, Indiana University; Clair W. Goldsmith, Deputy Director, Academic Computing Services, University of Texas/Austin; Rodney J. Petersen, Coordinator, Policy and Ethics, University of Maryland University College

Is Strategic Planning for Technology an Oxymoron?, Martin Ringle, Director, Computing and Information Services, Reed College; Daniel Updegrove, University Director, Information Technology Services, Yale University

Information Architecture -- Bringing the University's Information Inventory Under Control, Laura Cisneros, Data Administrator, University of Arizona; Michael Torregrossa, Coordinator, Student Information and Integrated Data Systems, University of Arizona

The Changing Web of FCC Regulation of Telephone Services, Susan Bahr, Telecommunications Attorney, Blooston, Mordkofsky, Jackson & Dickens; Stephen Jonas, Vice President for Administration, Sinclair Community College

University Information Policies: A Model for Implementation, John Dinkel, Associate Provost for Information Services, Texas A&M University; Marilu Goodyear, Associate Dean of Libraries, University of Kansas

Overcoming Electronic Course Delivery's Greatest Obstacle: Specific Policy Recommendations for Institutions of Higher Learning, David Wiley, Web Developer, Marshall University

A Whole-Product Approach to Standards, John W. Smith, Technology Planning Associate, University of Virginia

The Role of the Information Systems Professional in Small Colleges and Universities, Margaret E. McClintock, Assistant Professor, Mississippi University for Women

Current Issues Sessions

• IT Support for Faculty
• Middleware: Security, Directory, File Systems, Quality of Service
• Recruiting, Retraining, and Retaining IT Staff
• Guaranteed Access to Campus Network Resources: Policies and Issues
• Information Architectures

Poster Sessions

• Continuous Quality Improvement in a Help Desk Using Your Network and Telephone System
  Allison Everett, Database Programmer/Analyst, Office of Informatics, East Carolina University School of Medicine; Susan Thornton, Computer Consultant, Office of Informatics, East Carolina University School of Medicine